taco55 Posted July 12, 2011 ID:453029 Share Posted July 12, 2011 I usually dont get viruses because I use specific programs for example thisbut i blindly downloaded a file not paying attention and its on my other laptopbut when i ran it sadly i did run the exe not on purpose thoughwhen i ran it it disabled my keyboard (laptop) so i used a built on screen keyboard andthen it started to disabled most things so i ran a system restore it obviously did not workand then it deleted all my virus protection programs like deleted there source file then i ransafe mode with network and i re downloaded one of them and installed it but when i try to run itit deletes it i really have no clue at this point i can download team viewdisabled task manager alsoalso when i re download a virus protection program and install it when i go to scan it deletes the whole programI can download programs when in in safe mode but when i try to scan they get deletedor any suggestionssorry if spelling not correct Link to post Share on other sites More sharing options...
taco55 Posted July 12, 2011 Author ID:453030 Share Posted July 12, 2011 if any would like to team view that would help Link to post Share on other sites More sharing options...
LDTate Posted July 13, 2011 ID:453292 Share Posted July 13, 2011 DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.Vista and Windows 7 users:1. These tools MUST be run from the executable. (.exe) every time you run them 2. With Admin Rights (Right click, choose "Run as Administrator")Stay with this topic until I give you the all clean post.You might want to print these instructions out.I suggest you do this:XP UsersDouble-click My Computer. Click the Tools menu, and then click Folder Options. Click the View tab.Uncheck "Hide file extensions for known file types." Under the "Hidden files" folder, select "Show hidden files and folders." Uncheck "Hide protected operating system files." Click Apply, and then click OK.Vista Win7 UsersTo enable the viewing of hidden and protected system files in Windows Vista please follow these steps:Close all programs so that you are at your desktop.Click on the Start button. This is the small round button with the Windows flag in the lower left corner.Click on the Control Panel menu option.When the control panel opens you can either be in Classic View or Control Panel Home view: If you are in the Classic View do the following: Double-click on the Folder Options icon.Click on the View tab.If you are in the Control Panel Home view do the following: Click on the Appearance and Personalization link.Click on Show Hidden Files or Folders.Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.Remove the checkmark from the checkbox labeled Hide extensions for known file types.Remove the checkmark from the checkbox labeled Hide protected operating system files.Please do not delete anything unless instructed to. Next:Please download Malwarebytes' Anti-Malware from hereIf you are unable to do this from the infected computer directly, transfer the file from another computer.Download the mbam-setup.exe to your desktop.Now make sure extensions are shown. To do this, please look hereThen rename the mbam-setup.exe: to explorer.exe: Then launch explorer.exe in order to install Malwarebytes' Anti-malwareOnce Malwarebytes' Anti-Malware is installed, navigate to your Program Files\Malwarebytes' Anti-Malware folder and locate the mbam.exe in there:rename it to iexplore.exe:Now doubleclick iexplore.exe to launch Malwarebytes' Anti-malware.Click the "Update" tab and click the "Check For updates" button.Once the program has loaded and updates were downloaded, select "Perform Quick Scan", then click Scan.The scan may take some time to finish,so please be patient.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart, so please allow MBAM to restart.The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Please don't attach the scans / logs, use "copy/paste".Also please describe how your computer behaves at the moment. Link to post Share on other sites More sharing options...
LDTate Posted July 17, 2011 ID:454961 Share Posted July 17, 2011 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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