LillysG Posted July 13, 2011 ID:453333 Share Posted July 13, 2011 I am new here and hope I'm in the right forum. I have all pop-ups blocked even the ones from AOL. How do I get rid of this Active Update pop-up for AOL9.0VR? I think it's a virus (?) Link to post Share on other sites More sharing options...
Staff screen317 Posted July 17, 2011 Staff ID:454835 Share Posted July 17, 2011 Hi and welcome to Malwarebytes.Please update MBAM, run a Quick Scan, and post its log.Next, download DDS by sUBs and save it to your Desktop.Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply. Link to post Share on other sites More sharing options...
LillysG Posted July 17, 2011 Author ID:454870 Share Posted July 17, 2011 Hi and welcome to Malwarebytes.Please update MBAM, run a Quick Scan, and post its log.Next, download DDS by sUBs and save it to your Desktop.Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.Hi & thank you. I think I know how to update MBAM and do the scan but how do I post its log I don't kow what that means.How do I paste the next download to my desktop? What do you mean by "post only DDS text in my reply. I'm sorry I know nothing about all this. I appreciate your help. Link to post Share on other sites More sharing options...
Staff screen317 Posted July 21, 2011 Staff ID:456408 Share Posted July 21, 2011 When the MBAM scan finishes, a file pops up with a report of the scan. Copy and paste that report here.Click the link I gave you to download DDS. When it asks where to save it, pick your Desktop. When it finishes downloading, double-click on DDS.scr on your Desktop and it will run. When it finishes, it will pop up a file called DDS.txt; copy and paste it here. Link to post Share on other sites More sharing options...
Staff screen317 Posted August 10, 2011 Staff ID:464017 Share Posted August 10, 2011 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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