4 replies to this topic

[ArcHellraiser]

Hi all,I am a lone time believer and have been using you product for
many years..It has saved me many times.
I am a games and went to log on to Steam and it failed,
went to log on to Internet and it fails BUT I got this message I have
never seen Malwarebytes send..

: Successfully Blocked Access to a Potential Malicious Website 207:232:22:60
Type:outgoing

so now every APP that need an internet connection fails to load as well as IE and Firefox.
This is another PC so I can send this.
Ran Malwarebytes and Spybot S&D and found nothing..
Please help.

HR

[AdvancedSetup]

Hello AH and Welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

[indent]As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.

[/indent]
OPTION 2

[indent]Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.[/indent]

OPTION 3

[indent]If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.


Please be patient, someone will assist you as soon as it is possible.[/indent]

PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

[FramePC]

You probably have either a DNS hijacker, or a Bad Proxy. Make sure your connections aren't using a manually assigned DNS address or manually assign a known safe one like opendns and make sure than all proxies are turn off (internet options/connections/lan settings.

Sometimes they occur at a level that the applets dont display the hijack, in which case you can download both an up to date version of MBAM and Spybot PLUS the seperate spybot definitions update on another computer and either burn them to a cd or transfer with a lockable flash drive or memory card to the infected machine and they will often fix them.

[daledoc1]

@ FramePC:

Thanks very much for your expert input and advice.
I'm sure you are just trying to assist the OP.

However, please be advised that we cannot work on malware related diagnostics or removal in this particular sub-forum.

That is why the forum moderator, AdvancedSetup, referred the OP to the malware removal forum.
One of the specially trained experts authorized to provide help with malware diagnosis and removal will assist the OP there.

Thanks very much for your understanding,

daledoc1

[ArcHellraiser]

Thanks for the heads up. will re-post in the correct forum.


HR