7 replies to this topic

[galiper]

My AVG recently found a VBS/Small virus in "C:\ProgramData\SupportSoft\DellSupportCenter\_default\data\default.xml"

I don't see the option to heal this infection thru AVG....

I ran a full scan with Malware - but it didn't find the virus at all.
Is anyone aware of this virus & can you tell me how to deal with it?

[daledoc1]

Hello, and welcome to Malwarebytes:

Sorry to hear that your computer may be infected.
Alas, we cannot work on malware detection/removal in this part of the PC Help MBAM forum.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

• Option 1 -- Free, Expert advice in the Malware Removal Forum
  
• Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  
• Option 3 -- Premium, Fee-Based Support

OPTION 1
As we don't deal with malware removal in this PC Help Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

• First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  
• If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  
• Then please post a NEW topic here.
  
• When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.
Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
Or
o You may send a Private Message to a Moderator asking for assistance.

OPTION 2
Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3
If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

OTOH, If you think this might be a false positive, then please read this article and then start a new topic here.

Thanks very much!

daledoc1

PS: Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read.

[MamaZappa]

I'm still investigating what to do, but wanted to comment that I got this identical error from AVG in the past 24 hours. In fact this thread came up when I did a search for "vbs/small virus false positive". I've already submitted mine to AVG for analysis.

I'll look into those other forums also.

[MamaZappa]

 MamaZappa, on 23 July 2011 - 07:55 AM, said:

I'm still investigating what to do, but wanted to comment that I got this identical error from AVG in the past 24 hours. In fact this thread came up when I did a search for "vbs/small virus false positive". I've already submitted mine to AVG for analysis.

I'll look into those other forums also.

Oh - and FYI, I restored the file and re-scanned using today's AVG definitions and there was no problem. I also scanned using Malwarebytes. So I think it's a false positive by AVG.

[daledoc1]

Thanks, MamaZappa:

It sure does sound like a FP.

@galiper:

I'd suggest doing what MZ did: update your AVG definitions, restore the file from MBAM quarantine and then re-scan with AVG & MBAM.

If it still turns up as a detection for MBAM, then I would probably submit the file in question to AVG for analysis.

And, if there is any other indication that your system might be infected, I would then follow my original suggestion to have the malware experts take a look at your system over at the malware removal forum.

Best regards,

daledoc1

[Alex_computer]

I agree, it's a false positive because it's Dell's Support Center component.

[galiper]

Thank you so much for your help. Will go thru the steps & see what happens!

[jabez]

I had the same problem. I restored an old version of the files and didn't get the warning message again. No mention of this on AVG site except the Tech Support area and the poster was asked to repost on the forum.