3 replies to this topic

[mike000]

Hi folks,
I am a new user of Malwarebytes and think it's great.
I have installed it on an XP machine and all runs well for requesting and receiving a manual update from Malwarebytes.org or SecurityWonks.net. This is using the free version.
However on my Vista Ultimate machine it's a different story. I request an update and it hangs, saying "Looking for malwarebytes.org or SecurityWonks.net", for ever it seems. I have reinstalled and also run it in safemode with network access, same result.
My antivirus software, VIPRE is updating OK and it doesn't help if I disable it or also turning off my firewall.
I did try an exception for Malwarebytes in it but not help.
I have a date of 01/04/09 database 1616/fingerprints 65445 at present.
I see a lot of talk re automatic update not working here but haven't seen anything re manual update hanging.
I should say the scan runs OK.
Any thoughts ?

[KT33]

mike000, on Jan 5 2009, 09:45 PM, said:

Hi folks,
I am a new user of Malwarebytes and think it's great.
I have installed it on an XP machine and all runs well for requesting and receiving a manual update from Malwarebytes.org or SecurityWonks.net. This is using the free version.
However on my Vista Ultimate machine it's a different story. I request an update and it hangs, saying "Looking for malwarebytes.org or SecurityWonks.net", for ever it seems. I have reinstalled and also run it in safemode with network access, same result.
My antivirus software, VIPRE is updating OK and it doesn't help if I disable it or also turning off my firewall.
I did try an exception for Malwarebytes in it but not help.
I have a date of 01/04/09 database 1616/fingerprints 65445 at present.
I see a lot of talk re automatic update not working here but haven't seen anything re manual update hanging.
I should say the scan runs OK.
Any thoughts ?

I am having the same problem with XP and I have done the same as mike000. So from what I can tell, this is Not just a Vista problem.

Please Help!

[GT500]

Open Internet Explorer, check that it is not in "Offline Mode", and check that you can get to both www.securitywonks.net and www.malwarebytes.org

[mike000]

GT500, on Jan 6 2009, 07:47 AM, said:

Open Internet Explorer, check that it is not in "Offline Mode", and check that you can get to both www.securitywonks.net and www.malwarebytes.org

Thanks Arthur.
That did it for me. I normally use Firefox for all my browsing and Thunderbird for email so hadn't noticed IE (or Mail as Vista has) , was offline.

I will be ordering the full version now.

Mike Fisher