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I know there are other threads addressing both of these problems on here but I am in need of some help.
I have the Red and White X from antivirus 09, I have have tried to follow the steps in one of the other forms involving Dr. Web to scan my computer and then allow me to install Malwarebytes. The problem is when installing Malwarebytes i get the vbalsgrid6.ocx error. So then i tried to fix that by installing SubInACL but that install gets blocked by the Antivirus 09 hijacking my administrator.
I have been going at this since around 1 AM EST with maybe 2-3 hrs sleep while doing scans, please help.
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#2
Posted 06 January 2009 - 10:09 PM
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Hello and Welcome to Malwarebytes.org
As best you can please read and run the following, skip those steps that just won't run, but we do need some kind of log in order to help you because we can't see your computer and what's going on with it.
Please read and follow the instructions provided here: Pre- HJT Post Instructions
When ready please post your logs here: Malware Removal - HijackThis Logs
Someone will be happy to assist you further with cleaning your system.
During this scan and cleanup process you should not install any other software unless requested to do so.
As best you can please read and run the following, skip those steps that just won't run, but we do need some kind of log in order to help you because we can't see your computer and what's going on with it.
Please read and follow the instructions provided here: Pre- HJT Post Instructions
When ready please post your logs here: Malware Removal - HijackThis Logs
Someone will be happy to assist you further with cleaning your system.
During this scan and cleanup process you should not install any other software unless requested to do so.
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