2 replies to this topic

[isabl]

I have the exact same problem as Frank. I haven't used Malwarebytes in awhile but it was running good until I updated the database. Now it wouldn't run or load at all. Tried all the steps in the FAQ of what to do when Malwarebytes won't run (rename the exe file, run on safemode, use rkill, use mbam clean,  OTL.Txt   175.47KB   83 downloadsetc.)

I don't have any problems with my pc, so I dont think its a virus either. I am also using Windows XP SP3.

Here is the attached log files

Thanks in advance!

Attached Files

•  Extras.Txt   42.78KB   129 downloads

[1PW]

Hello isabl:

Unfortunately your OTL logs do not lead in the same direction as the others.

Your system could be infected, here are the steps needed to get your computer cleaned:

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

[indent]As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start your own topic in the Malware Removal - HijackThis Logs subforum so a qualified expert can help you fix any malware related problems/infections you may have.

• Please read and CAREFULLY FOLLOW the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.

[/indent]
OPTION 2

[indent]Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.[/indent]

OPTION 3

[indent]If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.


Please be patient, someone will assist you as soon as it is possible.[/indent]

PS: Please use the button instead of other ones when you start replying.

[Mainard]

Hello isabl,

Please follow the directions from 1PW above.

Thank you.