3 replies to this topic

[bellaknoti]

i seem to have gotten the "antispyware 2009" malware. i tried uninstalling through my add/remove programs, but that probably did nothing, i'm sure. anyway, i've been trying to download malwarebytes, and every time i click on "save file", it ends the process. seems i've got other spyware in here that doesn't want me downloading your program. what do i do?

[sho-dan]

Hello bellaknoti and welcome to Malwarebytes

Please read and follow the instructions provided here: I'm infected - What do I do now?

Someone will give you further instructions to assist you with the cleaning of your system.

Note:
Do Not run any other tools or scans during the cleanup process or install any other software unless requested to do so

[bellaknoti]

ok. i have made sure that my antivirus (mcafee) is updated, and i've run it. it showed that i do have some trojans on here, and i guess i needed to restart to fix them. but after that, i still can't download malwarebytes, nor can i download avira or hijack this. i get the dialogue box, but then when i click "save", i get a momentary hourglass cursor, and then nothing. i'm not sure how to proceed. mcafee is confusing. i'm having it run the scan again. i'm not at all confident that i know what the heck i'm doing, nor whether i've got the settings right.

[AdvancedSetup]

No problem, please post such information in the other forum as requested and someone will assist you as soon as they can.

The helpers here are volunteers and will assist you as time permits. The Helpdesk also visits to assist users but I'm not sure what their schedule is.