101 replies to this topic

[SteveC63]

I got infected with a RootKit, and tried fixing it myself (backstory here: http://forums.malwar...18).

Short version: I got infected, ran ComboFix. CF apparently found a RootKit and cleaned it, but CF also left my network connections off. I tried a bunch of things to get it back, but no luck. (1PW asked if I had uninstalled CF. I hadn't, but after I did, I have the same issue - no network.)
One other note about running CF: When running, it flags that I have a couple of AV programs running: AVG and Ad-Watch. AVG was apparently corrupted by the infection, and I can't disable it or uninstall it because it thinks it's not even there. I do have Ad-Aware installed, but the Ad-Watch part is an upgrade that I never installed.

I know, I shouldn't have gotten so involved without adult supervision, but here I am.

I started following the procedure listed on the HJT topic, and here's my latest:

Ran Malwarebytes, scanned clean. Couldn't perform the update because of the network issue. Report below.
Downloaded and ran Defogger.
Downloaded and ran DDS, and it generated the two log files (below and atached)
Downloaded the GMER scanner, and tried to run it. It starts, then just after the window opens, the machine reboots. After restarting, nothing.

That's where I've left my PC.



Malwarebytes report:

--------------------Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7622

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/1/2011 2:48:25 PM
mbam-log-2011-10-01 (14-48-25).txt

Scan type: Quick scan
Objects scanned: 188703
Time elapsed: 3 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



-----------------


DDS.txt:
-----------------


.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Run by HP_Administrator at 9:26:38 on 2011-10-02
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3582.3077 [GMT -7:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Netgear Update Assistant\LanUpdate.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Creative\Creative Live! Cam\VideoFX\StartFX.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe
svchost.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\NETGEAR\WG311v3\wlancfg5.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S40RP7.EXE
C:\WINDOWS\system32\FsUsbExService.Exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology Drivers\Elservice.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\wscntfy.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
uSearch Bar = hxxp://www.google.com/ie
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
mURLSearchHooks: H - No File
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\WebHelper.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [EPSON Stylus Photo R280 Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticka.exe /fu "c:\docume~1\hp_adm~1\locals~1\temp\E_SF.tmp" /EF "HKCU"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Creative Live! Cam Manager] "c:\program files\creative\creative live! cam\live! cam manager\CTLCMgr.exe"
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [LanUpdate] "c:\program files\netgear update assistant\LanUpdate.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [NPSStartup]
mRun: [AVFX Engine] c:\program files\creative\creative live! cam\videofx\StartFX.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [PCDrProfiler]
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\Iaanotif.exe
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb05.exe
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [DMAScheduler] "c:\program files\hp digitalmedia archive\DMAScheduler.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
StartupFolder: c:\docume~1\hp_adm~1\startm~1\programs\startup\freeco~1.lnk - c:\program files\freecom personal media suite\FCPMS.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~2.lnk - c:\program files\microsoft office\office\FINDFAST.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wg311v3\wlancfg5.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\office~1.lnk - c:\program files\microsoft office\office\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\9972322\program\Updates from HP.exe
IE: &Yahoo! Search - file:///c:\program files\yahoo!\Common/ycsrch.htm
IE: Yahoo! &Dictionary - file:///c:\program files\yahoo!\Common/ycdict.htm
IE: Yahoo! &Maps - file:///c:\program files\yahoo!\Common/ycmap.htm
IE: Yahoo! &SMS - file:///c:\program files\yahoo!\Common/ycsms.htm
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Trusted Zone: hp.com\wimpro2.cce
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} - hxxp://www.miniclip.com/games/ricochet-lost-worlds/en/ReflexiveWebGameLoader.cab
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxp://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} - hxxp://www.acclaim.com/cabs/acclaim_v4.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175810906593
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} - hxxp://www.photodex.com/pxplay.cab
DPF: {D1548A26-B8F6-4E86-AE74-E7062CCC2E2A} - hxxp://www.miniclip.com/igloader/igloader.CAB
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: Interfaces\{892900FC-9814-4488-99C0-81491C1EE93D} : DhcpNameServer = 16.92.3.242 16.92.3.243 16.81.3.243 16.118.3.243
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\hp_administrator\application data\mozilla\firefox\profiles\i6290glg.default\
FF - prefs.js: browser.search.selectedEngine -
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://ws.infospace.com/guppy/ws/redir?qcat=web&qkw=
FF - component: c:\documents and settings\hp_administrator\application data\mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@lplay.com\components\lptlf.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff4.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff5.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff6.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff7.dll
FF - plugin: c:\documents and settings\hp_administrator\local settings\application data\robloxversions\version-b0b74ccbad4f4893\NPRobloxProxy.dll
FF - plugin: c:\documents and settings\hp_administrator\local settings\application data\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1368.5602\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\photodex presenter\npPxPlay.dll
FF - plugin: c:\program files\wildtangent games\app\browserintegration\registered\1\NP_wtapp.dll
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-3-1 64512]
R2 FsUsbExService;FsUsbExService;c:\windows\system32\FsUsbExService.Exe [2011-1-16 233472]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-10-12 1245064]
R3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2011-1-16 36608]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-10-25 133104]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-9-29 2152152]
S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 27216]
S3 dump_wmimmc;dump_wmimmc;\??\c:\program files\bots\gameguard\dump_wmimmc.sys --> c:\program files\bots\gameguard\dump_wmimmc.sys [?]
S3 epmntdrv;epmntdrv;c:\windows\system32\epmntdrv.sys [2009-12-12 13192]
S3 EuGdiDrv;EuGdiDrv;c:\windows\system32\EuGdiDrv.sys [2009-12-12 8456]
S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-10-25 133104]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2011-7-21 15232]
S3 V0250Dev;Live! Cam Notebook Pro;c:\windows\system32\drivers\V0250Dev.sys [2011-1-27 163840]
.
=============== File Associations ===============
.
.scr=DWGTrueViewScriptFile
.
=============== Created Last 30 ================
.
2072-08-01 01:44:42 375808 ----a-w- c:\program files\microsoft games\halo\binkw32.dll
2011-10-01 04:49:23 616024 ----a-w- c:\windows\system32\COMCTL32.OCX
2011-10-01 04:49:23 -------- d-----w- c:\program files\XP TCPIP Repair
2011-10-01 02:33:35 -------- d-----w- C:\OEMSettings
2011-10-01 02:33:20 -------- d-----w- c:\program files\NETGEAR
2011-09-30 13:06:16 -------- d-s---w- C:\ComboFix
2011-09-30 05:20:16 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-09-30 04:37:38 -------- d-sha-r- C:\cmdcons
2011-09-30 04:26:28 98816 ----a-w- c:\windows\sed.exe
2011-09-30 04:26:28 518144 ----a-w- c:\windows\SWREG.exe
2011-09-30 04:26:28 256000 ----a-w- c:\windows\PEV.exe
2011-09-30 04:26:28 208896 ----a-w- c:\windows\MBR.exe
2011-09-30 02:07:21 -------- d-----w- c:\program files\CCleaner
2011-09-30 02:00:52 -------- d-----w- c:\documents and settings\hp_administrator\application data\Malwarebytes
2011-09-30 02:00:38 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-09-30 02:00:35 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-09-29 22:41:26 48016 --sha-w- c:\windows\system32\c_47915.nl_
2011-09-21 03:41:50 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-09-21 03:41:49 89048 ----a-w- c:\program files\mozilla firefox\libEGL.dll
2011-09-21 03:41:49 785368 ----a-w- c:\program files\mozilla firefox\mozsqlite3.dll
2011-09-21 03:41:49 478168 ----a-w- c:\program files\mozilla firefox\libGLESv2.dll
2011-09-21 03:41:49 2106216 ----a-w- c:\program files\mozilla firefox\D3DCompiler_43.dll
2011-09-21 03:41:49 1998168 ----a-w- c:\program files\mozilla firefox\d3dx9_43.dll
2011-09-21 03:41:49 1846232 ----a-w- c:\program files\mozilla firefox\mozjs.dll
2011-09-21 03:41:49 15832 ----a-w- c:\program files\mozilla firefox\mozalloc.dll
2011-09-11 06:30:30 -------- d-----w- c:\documents and settings\hp_administrator\application data\HpUpdate
2011-09-11 06:30:26 -------- d-----w- c:\windows\Hewlett-Packard
2011-09-10 03:42:06 -------- d-----w- c:\documents and settings\hp_administrator\application data\Atari
2011-09-10 02:36:32 74072 ----a-w- c:\windows\system32\XAPOFX1_5.dll
2011-09-10 02:36:32 527192 ----a-w- c:\windows\system32\XAudio2_7.dll
2011-09-10 02:36:30 239960 ----a-w- c:\windows\system32\xactengine3_7.dll
2011-09-10 02:36:29 2106216 ----a-w- c:\windows\system32\D3DCompiler_43.dll
2011-09-10 02:36:28 1868128 ----a-w- c:\windows\system32\d3dcsx_43.dll
2011-09-10 02:36:27 248672 ----a-w- c:\windows\system32\d3dx11_43.dll
2011-09-10 02:36:26 470880 ----a-w- c:\windows\system32\d3dx10_43.dll
2011-09-10 02:36:25 1998168 ----a-w- c:\windows\system32\D3DX9_43.dll
2011-09-10 02:32:20 -------- d-----w- c:\program files\WildGames
2011-09-03 10:17:37 599040 ------w- c:\windows\system32\dllcache\crypt32.dll
2011-09-02 22:51:11 -------- d-----w- c:\documents and settings\hp_administrator\riotsGamesLogs
.
==================== Find3M ====================
.
2011-09-25 21:58:47 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-08-04 22:51:49 101720 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2011-07-21 21:59:08 64512 ----a-w- c:\windows\system32\drivers\Lbd.sys
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-12 18:20:54 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-07-12 18:20:54 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-07-06 01:37:00 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-07-06 01:37:00 69632 ----a-w- c:\windows\system32\QuickTime.qts
.
============= FINISH: 9:27:47.68 ===============

[LDTate]

I tried a bunch of things to get it back, but no luck

Tell me what all you have done

[SteveC63]

I ran through the windows network diagnostics, I've reset the TCP/IP and Winsock. I think that's everything. It's been a few days, I might have forgotten something.

[LDTate]

Do you have a router?

Let’s try to reset the router to its default configuration.

• This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.
  
• Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
  
• You also need to reconfigure any security settings you had in place prior to the reset.
  
• You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

[SteveC63]

I do have a router. I was skeptical that the problem was in the router, as other computers and devices in the house can connect to it.

Should I reset the router anyway?

[LDTate]

No.
If other devices are using it witout issues then leave it alone.

I see you already have combofix.

Run a combofix scan and post the results using copy/paste

[SteveC63]

When I run ComboFix, it completes 50 stages, shows text saying "Deleting files:", then my computer reboots. Upon restart, there's no sign of ComboFix having run. No file with scan results.

Another odd thing is that on my C: drive there is what appears to be another computer, named ComboFix. I expand it, and a mirror of 'My Computer' is in there, including, of course, another ComboFix computer icon. Expanding that gets another set, and another, ad nauseum. For what that's worth.

[LDTate]

Delete the combofix.exe you have on the desktop you have now and download a fresh copy and run it.

Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
  
  
  
• Double click on ComboFix.exe & follow the prompts.
  
  Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.
  
  Note: If you have SP3, use the SP2 package.
  If Vista or Windows 7, skip the Recovery Console part
  
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:




Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

[SteveC63]

I downloaded a fresh copy of ComboFix, same results: PC restarts, then acts as though nothing happened.
During startup of ComboFix, I got warning messages that AVG and Ad-Watch software were running, and that I should disable them. AVG is corrupted, and I can't disable it. I tried to uninstall it via Windows' Add/Remove in Control Panel, but it errors out. I've attached the AVG log file. I was able to uninstall all Ad-aware products (none of which was Ad-Watch).

General behavior of the PC seems pretty normal, except for not recognizing that it's attached to a network.

Attached Files

•  mfa-20101020-022607.log   585.53K   23 downloads

[LDTate]

If AVG will not uninstall, it is first recommended to uninstall it with AppRemover by Opswat. The AVG uninstaller can be downloaded from here > http://www.appremove.../AppRemover.exe Go to their homepage and you will see they have support for removal of other AV's as well http://www.appremover.com/

[SteveC63]

Hi,
I downloaded and ran AppRemover, and it looks like it successfully removed AVG. when I ran ComboFix, I didn't get the warnings about AV programs running. However, the PC acted just the same; it got through the 50 stages of ComboFix, the display got to a line of text about deleting files, then the PC rebooted.

I noticed an AVG remover file that I had forgotten about (avg_remover_stf_x86_2012_1796) on my desktop. I must have downloaded during earlier troubleshooting, and subsequently forgotten about it. Anyway, when I tried to delete it, I get an "Access is denied" error message. Not sure if related or not, just thought I ought to mention it.

Otherwise, normal operation of the PC.

[LDTate]

http://support.microsoft.com/kb/822798

Without internet connection you'll need to try the Let me fix it myself method.

[SteveC63]

I started going through the steps listed there, and I got through Method #4 with no changes to my PC's behavior.

It looks to me as though that KB page is about not being able to install a file, rather than not being able to delete one, which is what I think my problem is. If I'm wrong about that, please let me know.

While I haven't been able to delete the AVG remover from my desktop, I was able to manually remove a handful of AVG folders. After several restarts, both in and out of safe mode, I still can't delete that pest.

Any other suggestions? Should I go ahead and try the remaining methods on the MS KB page to which you referred me? I have to admit, I'm getting less confident in my abilities to not goof something up, now that the other methods are getting into the realm of registry editing and the like.

[LDTate]

Let's go ahead with trying Combofix.

[SteveC63]

I downloaded a new ComboFix, same results. PC restarts after completing 50 stages and getting to "Deleting files:"

One possible new thing I noticed is a hidden file on the desktop called "._ComboFix.exe" It might have been there all along and I just didn't notice it. I can't delete it, and it gives a cryptic-sounding error message if I try to run it: "The NTVDM CPU has encountered an illegal instruction," and a hexadecimal number.

[LDTate]

Please run a new MBAM scan being sure to update before scanning.

Post the scan results

Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste".

[SteveC63]

Ran MBAM, scan results below. I can't update it before scanning, because I have no network access.

Computer behaves normally, except for not being able to see the network. Windows can recognize whether the network cable is attached or not, but can't see the network when the cable is attached. The error messages I'm getting say that the Local Area Connection has limited or no connectivity. I click on Repair, and the next message tells me that Windows couldn't finish repairing the problem because it couldn't renew my IP address.

Is it time to take the PC to a shop? Do I get a prize for stumping the experts?





Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7622

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/9/2011 7:34:42 PM
mbam-log-2011-10-09 (19-34-42).txt

Scan type: Quick scan
Objects scanned: 188452
Time elapsed: 3 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[LDTate]

All a shop will do is re-install Windows.

The infection you had/have is new and the help sites are full of request like yours.
This is a prime example to always have your OS CD/DVD. Even if the OS was pre-installed, go out and buy a Full Windows OS.

Windows XP Repair Install
http://www.michaelst...pairinstall.htm

[SteveC63]

I have the OS disk. Will a Windows re-install fix my issue?

Thanks for your help with this.

[LDTate]

Yes, it should.
Do the Repair Install not a reformat.