Malwarebytes has helped with several issues, but one is persisting. I am being directed to other pages from search engines. The HiJackThis Log and regular logs are below. I could not get the antivirus to run. Any help is appreciated. Thank you.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:35:50 PM, on 3/30/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\jre1.5.0_04\bin\jucheck.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Napster\napster.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\MUSICM~1\MUSICM~2\MMDiag.exe
C:\Program Files\Creative\Creative ZEN\ZEN Media Explorer\CTCheck.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [CTCheck] C:\Program Files\Creative\Creative ZEN\ZEN Media Explorer\CTCheck.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Picture Package Menu.lnk = ?
O4 - Global Startup: Picture Package VCD Maker.lnk = ?
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 8740 bytes

Malwarebytes' Anti-Malware 1.34
Database version: 1904
Windows 5.1.2600 Service Pack 2

3/28/2009 9:32:09 PM
mbam-log-2009-03-28 (21-32-09).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|)
Objects scanned: 187473
Time elapsed: 48 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\gaopdxcounter (Trojan.Agent) -> Quarantined and deleted successfully.

welcome to malwarebytes forums

My name is Dan, and I will be helping you to remove any infection(s) that you may have.

Please note! that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

Please observe these rules while we work:

• Perform all actions in the order given.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Stick with it till you're given the all clear.
• REMEMBER, ABSENCE OF SYMPTOMS DOES NOT MEAN THE INFECTION IS ALL GONE.

If you can do these things, everything should go smoothly.

• Please note you'll need to have Administrator priviledges to perform the fixes. (XP accounts are Administrator by default)
• Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.

Unless informed of in advance, failure to post replies within 5 days will result in this thread being closed.


It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.


Installed Programs

Please could you give me a list of the programs that are installed.

• Start HijackThis
• Click on the Misc Tools button
• Click on the Open Uninstall Manager button.

You will see a list with the programs installed in your computer.
Click on save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.

I'm presently looking over your log and hope not to be too long.
Will be back with you as soon as I can.
Thanks dan

Dan:

Thanks for helping on this. The log is below:

Adobe Acrobat 5.0
Adobe Flash Player 10 ActiveX
Adobe Reader 7.0
AIM 6
AOL Instant Messenger
AppCore
Apple Software Update
Azureus
Backup
ccCommon
Creative System Information
Creative ZEN
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Media Experience
Dell Support Center
DellSupport
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Web Player
GearDrvs
GearDrvs
Get High Speed Internet!
GSpot Codec Information Appliance
HijackThis 2.0.2
Hotfix for Windows Media Format SDK (KB902344)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
Intel® 537EP V9x DF PCI Modem
Intel® Extreme Graphics 2 Driver
Intel® PRO Network Adapters and Drivers
Intel® PROSet for Wired Connections
Internet Explorer Default Page
iTunes
J2SE Runtime Environment 5.0 Update 4
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2_03
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
Macromedia Flash Player
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Picture It! Photo Premium 9
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Word 2002
Microsoft Works
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Modem Event Monitor
Modem Helper
Modem On Hold
MSN
MSN Music Assistant
Musicmatch® Jukebox
Napster
Napster Burn Engine
Norton 360
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 HTMLHelp
Norton Confidential Core
Picture Package
PowerDVD 5.1
Qualxserve Service Agreement
QuickTime
RealPlayer Basic
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB947864)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Shockwave
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
Sony USB Driver
SPBBC 32bit
SureThing CD Labeler - Stomper Edition 32 bit
SureThing CD Labeler - Stomper Edition 32 bit
Symantec Real Time Storage Protection Component
Symantec Technical Support Controls
Symantec Technical Support Web Controls
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Update for Windows XP (KB951072-v2)
VC80CRTRedist - 8.0.50727.762
Viewpoint Manager (Remove Only)
Viewpoint Media Player
WebBlender
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
WinRAR archiver
Yahoo! Music Jukebox
ZENcast Organizer

IMPORTANT I notice there are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

Azureus

I'd like you to read the MRU policy for P2P Programs.

Please go to Control Panel > Add/Remove Programs and uninstall the programs listed above (in red).

------------------


Optional Fix

I see that Viewpoint is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player’s components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager -- the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.

Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything bad. This may change,read Viewpoint to Plunge Into Adware.

I recommend that you remove the Viewpoint products; however, decide for yourself.

To uninstall the the Viewpoint components :

1. Click Start, point to Settings, and then click Control Panel.
2. In Control Panel, double-click Add or Remove Programs.
3. In Add or Remove Programs, highlight Viewpoint Manager
   Viewpoint Media Player, click Remove.
   
   
   How to prevent it from being recreated every time you run the AOL software:
   • Open AOL
   • Go to Help on the toolbar
   • Select About AOL
   • Hit Ctrl D and a secret panel can be accessed which will allow you to disable all desktop and IM features associated with Viewpoint.

-----------------------------

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please download JavaRa and unzip it to your desktop.
***Please close any instances of Internet Explorer (or other web browser) before continuing!***

• Double-click on JavaRa.exe to start the program.
• From the drop-down menu, choose English and click on Select.
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
• A logfile will pop up. Please save it to a convenient location and post it back when you reply
  
  Then look for the following Java folders and if found delete them.
  C:\Program Files\Java
  C:\Program Files\Common Files\Java
  C:\Documents and Settings\All Users\Application Data\Java
  C:\Documents and Settings\All Users\Application Data\Sun\Java
  C:\Documents and Settings\username\Application Data\Java
  C:\Documents and Settings\username\Application Data\Sun\Java

Download and Update Java Runtime
The most current version of Sun Java is: Java Runtime Environment (JRE) 6 Update 13.

• Go to http://java.sun.com/javase/downloads/index.jsp
• Go to Java Runtime Environment (JRE) 6 Update 13 about half way down the page and click on the Download button.
• In Platform box choose Windows.
• Check the box to Accept License Agreement and click Continue.
• Click on Windows Offline Installation, click on the link under it which says jre-6u12-windows-i586-p.exe and save the downloaded file to your desktop.
• Install the new version by running the newly-downloaded file with the java icon which will be on your desktop, and follow the on-screen instructions.
• Uncheck the Toolbar button (unless you want the toolbar)
• Reboot your computer

Download and run Combofix
This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper

Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
• Double click on ComboFix.exe & follow the prompts.
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.
When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a fresh HijackThis log.

If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
----------------------------------------------
Post back:
Combofix report.
A new HijackThis log.

Dan:

I followed your instructions with the ComboFix. My problem of the redirection from search engines is now gone. I have posted the Java and ComboFix logs below. Thank you again for your assistance.

JavaRa 1.13 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Tue Mar 31 20:37:32 2009

Found and removed: C:\Windows\System32\jpicpl32.cpl

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.4

Found and removed: Software\JavaSoft\Java2D\1.5.0_04

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D510004

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D510004

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D510004

Found and removed: SOFTWARE\Classes\JavaPlugin.150_04

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.5.0.0

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.5.0_04

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5.0_04

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D510004

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D510004

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3248F0A8-6813-11D6-A77B-00B0D0150040}

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.5.0_04

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_02

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_03

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_04

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2.0_01

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.5.0_04\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\core1.zip

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\core2.zip

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\core3.zip

------------------------------------

Finished reporting.

ComboFix 09-03-31.01 - Doug 2009-03-31 21:14:50.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.510.295 [GMT -4:00]
Running from: c:\documents and settings\Doug\Desktop\ComboFix.exe
AV: Norton 360 *On-access scanning disabled* (Outdated)
FW: Norton 360 *disabled*
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Doug\Cookies\fukatu.lib
c:\documents and settings\Doug\Cookies\memu.bat
c:\documents and settings\Doug\Cookies\yrik.sys
c:\documents and settings\Doug\Local Settings\Temporary Internet Files\fbk.sts
c:\windows\IE4 Error Log.txt
c:\windows\system32\drivers\gaopdxbrntyufvaqnoyotjxfpdvkawyrgrkijb.sys
c:\windows\system32\drivers\gaopdxbwtmxdorlltkopxetidwupxjdulrdyur.sys
c:\windows\system32\drivers\gaopdxoeuhbbevxjcxnsvppslvbqdewulkiqlt.sys
c:\windows\system32\drivers\gaopdxoroyuhatydtjdgujkfmxeblmodjntykd.sys
c:\windows\system32\drivers\gaopdxufjwbnylalvreexmpxivjymwtbvmeyod.sys
c:\windows\system32\drivers\TDSSmqlt.sys
c:\windows\system32\gaopdxcounter
c:\windows\system32\gaopdxywjnnatftivpqqtixfqhlkaoylyxujrn.dll
c:\windows\system32\rahdbcyq.ini
c:\windows\system32\TDSSbubv.log
c:\windows\system32\TDSShrxm.dll
c:\windows\system32\TDSSkkai.log
c:\windows\system32\TDSSlxwp.dll
c:\windows\system32\TDSSmtvd.dat
c:\windows\system32\TDSSnmxh.log
c:\windows\system32\TDSSoiqt.dll
c:\windows\system32\TDSSrhyp.dll
c:\windows\system32\TDSSsahc.dll
c:\windows\system32\TDSSvkql.dll
c:\windows\system32\TDSSxfum.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Service_gaopdxserv.sys
-------\Service_TDSSSERV
-------\Legacy_TDSSSERV


((((((((((((((((((((((((( Files Created from 2009-03-01 to 2009-04-01 )))))))))))))))))))))))))))))))
.

2009-03-31 20:53 . 2009-03-31 20:53 410,984 --a------ c:\windows\SYSTEM32\deploytk.dll
2009-03-31 20:53 . 2009-03-31 20:53 73,728 --a------ c:\windows\SYSTEM32\javacpl.cpl
2009-03-31 20:52 . 2009-03-31 20:52 <DIR> d-------- c:\program files\Java
2009-03-30 20:35 . 2009-03-30 20:35 <DIR> d-------- c:\program files\Trend Micro
2009-03-29 12:04 . 2009-03-31 20:57 54,156 --ah----- c:\windows\QTFont.qfn
2009-03-29 12:04 . 2009-03-29 12:04 1,409 --a------ c:\windows\QTFont.for
2009-03-28 10:21 . 2009-03-28 10:22 <DIR> d-------- c:\program files\myscanq.com
2009-03-25 11:36 . 2009-03-23 07:48 10,246,088 --a------ c:\program files\myscanq.com.exe
2009-03-25 11:33 . 2009-03-25 11:34 2,524 --a------ C:\autorun.PNF
2009-03-21 15:52 . 2009-03-21 15:52 <DIR> d-------- c:\documents and settings\Doug\Application Data\DivX
2009-03-21 15:50 . 2009-01-26 21:35 1,628,920 --a------ c:\windows\SYSTEM32\pxsfs.dl~
2009-03-21 15:50 . 2009-01-26 21:35 551,672 --a------ c:\windows\SYSTEM32\px.dl~
2009-03-21 15:50 . 2009-01-26 21:35 518,904 --a------ c:\windows\SYSTEM32\pxdrv.dl~
2009-03-21 15:50 . 2009-01-26 21:35 379,640 --a------ c:\windows\SYSTEM32\pxwave.dl~
2009-03-21 15:50 . 2009-01-26 21:35 187,128 --a------ c:\windows\SYSTEM32\pxmas.dl~
2009-03-21 15:50 . 2009-01-26 21:35 129,784 --a------ c:\windows\SYSTEM32\pxafs.dl~
2009-03-21 15:50 . 2009-01-26 21:35 88,824 --a------ c:\windows\SYSTEM32\vxblock.dl~
2009-03-21 15:49 . 2009-03-21 15:49 <DIR> d-------- c:\program files\Common Files\DivX Shared

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-04-01 01:13 --------- d-----w c:\program files\Common Files\Symantec Shared
2009-03-31 22:47 --------- d-----w c:\documents and settings\All Users\Application Data\Viewpoint
2009-03-31 22:46 --------- d-----w c:\program files\Azureus
2009-03-29 16:50 --------- d-----w c:\documents and settings\Doug\Application Data\Azureus
2009-03-28 19:06 --------- d-----w c:\program files\Malwarebytes' Anti-Malware
2009-03-26 20:49 38,496 ----a-w c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-26 20:49 15,504 ----a-w c:\windows\system32\drivers\mbam.sys
2009-03-21 20:51 --------- d-----w c:\documents and settings\All Users\Application Data\Dell
2009-03-21 19:51 --------- d-----w c:\program files\DivX
2009-02-01 18:40 --------- d-----w c:\program files\Napster
2009-01-27 01:34 90,112 ----a-w c:\windows\SYSTEM32\dpl100.dll
2009-01-27 01:34 823,296 ----a-w c:\windows\SYSTEM32\divx_xx0c.dll
2009-01-27 01:34 823,296 ----a-w c:\windows\SYSTEM32\divx_xx07.dll
2009-01-27 01:34 815,104 ----a-w c:\windows\SYSTEM32\divx_xx0a.dll
2009-01-27 01:34 802,816 ----a-w c:\windows\SYSTEM32\divx_xx11.dll
2009-01-27 01:34 684,032 ----a-w c:\windows\SYSTEM32\DivX.dll
2009-01-19 22:21 60,808 ----a-w c:\windows\SYSTEM32\S32EVNT1.DLL
2008-10-19 00:47 19,889 ----a-w c:\program files\Common Files\uwoxog.scr
2008-10-19 00:47 18,885 ----a-w c:\documents and settings\Doug\Application Data\oral.reg
2008-10-19 00:47 10,448 ----a-w c:\documents and settings\Doug\Application Data\syrizo.exe
2008-06-08 00:15 29,406 ----a-w c:\documents and settings\Doug\Application Data\wklnhst.dat
2008-04-09 12:15 1,388 ----a-w c:\documents and settings\Doug\Application Data\ViewerApp.dat
2008-03-24 22:31 0 ----a-w c:\documents and settings\Jess\Application Data\wklnhst.dat
2006-11-26 01:30 0 ----a-w c:\documents and settings\Other People\Application Data\wklnhst.dat
2004-10-29 02:19 57,656 ----a-w c:\documents and settings\Doug\Application Data\GDIPFONTCACHEV1.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-13 1694208]
"CTSyncU.exe"="c:\program files\Creative\Sync Manager Unicode\CTSyncU.exe" [2007-07-17 868352]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 202544]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-04-11 53248]
"IntelMeM"="c:\program files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-03 221184]
"PCMService"="c:\program files\Dell\Media Experience\PCMService.exe" [2004-04-11 290816]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-03-15 122933]
"UpdateManager"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-08-19 110592]
"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2004-10-11 26112]
"Microsoft Works Update Detection"="c:\program files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe" [2003-12-05 50688]
"MimBoot"="c:\progra~1\MUSICM~1\MUSICM~2\mimboot.exe" [2006-11-07 8192]
"MMTray"="c:\program files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" [2006-11-07 110592]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"NapsterShell"="c:\program files\Napster\napster.exe" [2008-09-08 323216]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2007-02-16 282624]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2007-03-14 257088]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2008-10-17 51048]
"osCheck"="c:\program files\Norton 360\osCheck.exe" [2008-02-26 988512]
"CTCheck"="c:\program files\Creative\Creative ZEN\ZEN Media Explorer\CTCheck.exe" [2007-11-06 397312]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 202544]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-03-31 148888]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2004-12-14 29696]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-02-13 83360]
Picture Package Menu.lnk - c:\program files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe [2005-01-02 151552]
Picture Package VCD Maker.lnk - c:\program files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe [2005-01-02 106496]
ymetray.lnk - c:\program files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe [2007-08-09 54512]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"ForceClassicControlPanel"= 1 (0x1)

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\AIM\\aim.exe"=
"c:\\Program Files\\Yahoo!\\Yahoo! Music Jukebox\\YahooMusicEngine.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\AIM6\\aim6.exe"=

R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\Common Files\Symantec Shared\CCSVCHST.EXE [2008-02-18 149352]
R2 NwSapAgent;SAP Agent;c:\windows\system32\svchost.exe -k netsvcs [2004-08-04 14336]
S3 COH_Mon;COH_Mon;c:\windows\SYSTEM32\DRIVERS\COH_Mon.sys [2008-01-12 23888]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - COMHOST
.
Contents of the 'Scheduled Tasks' folder

2009-03-30 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-01-10 15:42]
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-Aim6 - (no file)
SafeBoot-TDSSmqlt.sys
MSConfigStartUp-XP Antispyware 2009 - c:\program files\XP_AntiSpyware\XP_AntiSpyware.exe


.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/
mStart Page = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = iexplore
Trusted Zone: musicmatch.com\online
.

**************************************************************************

catchme 0.3.1375 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-03-31 21:24:02
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(964)
c:\windows\system32\igfxdev.dll
.
Completion time: 2009-03-31 21:27:15
ComboFix-quarantined-files.txt 2009-04-01 01:26:17

Pre-Run: 42,359,234,560 bytes free
Post-Run: 43,150,610,432 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

191 --- E O F --- 2008-10-16 11:25:55

Hi, your Antivirus is in need of updating!

Anti-virus software are programs that detect, cleanse, and erase harmful virus files on a computer, Web server, or network.
Unchecked, virus files can unintentionally be forwarded to others, including trading partners and thereby spreading infection. Because new viruses regularly emerge, anti-virus software should be updated frequently. Anti-virus software can scan the computer memory and disk drives for malicious code. They can alert the user if a virus is present, and will clean, delete (or quarantine) infected files or directories. Please download a free anti-virus software from one these excellent vendors NOW:

1) Antivir PersonalEditionClassic
-Free anti-virus software for Windows.
-Detects and removes more than 50,000 viruses. Free support.
2) avast! 4 Home Edition
-Anti-virus program for Windows.
-The home edition is freeware for noncommercial users.
3) AVG Anti-Virus Free Edition
-Free edition of the AVG anti-virus program for Windows.

If you decide to remove norton here is a tool to help
Please note, these tools will remove all applications belonging to the relevant company.

Remove Norton

Please click HERE and follow the instructions to download and run the norton removal tool

-----------------------------

I need some files checking out...

Submit a File For Analysis
We need to have the files below Scanned by Uploading them/it to Jotti

Please visit Jotti
Copy/paste the the following file path into the window
c:\program files\Common Files\uwoxog.scr

Click Submit/Send File
Please post back, to let me know the results.

Please do the same for the following file
c:\documents and settings\Doug\Application Data\oral.reg
c:\documents and settings\Doug\Application Data\syrizo.exe


If Jotti is too busy please try Virustotal

--------------------------------


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:



Save this as "CFScript.txt", and as Type: All Files (*.*) in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

Please update malwarebytes and do a full scan for me


Please post:
fresh HJT log
malwarbytes report
combofix report