Hello,

I'm new to this forum and just want to say a major thanks to all those that give their time to help others. Now I am in need of some help. About two weeks ago I was infected with the system security virus. As I tried to clean it-using mbam and antivira, each reboot made the computer worse to the point that I lost my tool bar and shortcuts. I was able to run some programs from the taskmanager and was finally able to run HJT and mbam. It helped some, but I never got back my shortcuts or tool bar. I reinstalled the OS, but it was Win XP home SP1. Now when I start the computer, my tool bar and shortcuts and all my files are there, but it does not connect to the internet in normal mode. Worse, I cannot run HJT or mbam as it says I do not have permission to do so. I cannot update the SP even in safe mode with networking.

When I start mbam in normal mode, it runs for 2 secs and then stops.

Thanks for any help or advice you can give.

Brian

Welcome to the forum Brian
Is this the error you see ?

"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."


If so Download (dont run yet) this tool
http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe
http://ad13.geekstogo.com/Win32kDiag.exe
Place it on your desktop.

Go start run copy then paste in the line below and press enter
"%userprofile%\desktop\Win32kDiag.exe" -r -f
A log should open when it is finished, post it please.

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Visit the webpage below for instructions for downloading and running ComboFix:

But proir to running Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix..This is because Security Software may see some components ComboFix uses (prep.com for example) as suspicious and blocks the tool, or even deletes it.
Please visit HERE if you don't know how. http://www.bleepingcomputer.com/forums/topic114351.html

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post combofix's log which will open automaticly when complete, if not it is located here. C:\combofix.txt

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.