Yesterday winpc antivirus appeared on my laptop, and today spyware protect 2009 showed up. Malwarebytes was installed, but will not run. I do have McAfee on my laptop and I think it is blocking the malwarebytes (based on watching the processes running...if I disable mcAfee then malwarebytes does show up as starting without being shut down, but it still won't open on my screen).

Here is my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:38:56 PM, on 5/24/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\Program Files\HPQ\IAM\bin\asghost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\tabbtnu.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\AccelerometerSt.exe
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\windows\ld08.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\IFXSPMGT.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\SOTI\MobiControl\CommLoader.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Funk Software\Proxy Host\ph32svc.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDrt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Dianna.Luke\My Documents\My Pictures\new\ProcessExplorer\procexp.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///c:/home%20page/default.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file:///c:/home%20page/default.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = ftp://tabletred:X8wEwEt5@ftpext.acosta.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Acosta
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O1 - Hosts: 94.232.248.66 browser-security.microsoft.com
O1 - Hosts: 94.232.248.66 antivirprotection.com
O1 - Hosts: 94.232.248.66 www.antivirprotection.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\Scriptcl.dll
O2 - BHO: BHO - {BAD4551D-9B24-42cb-9BCD-818CA2DA7B63} - C:\WINDOWS\system32\iehelper.dll
O2 - BHO: HP Credential Manager for ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\HPQ\IAM\Bin\ItIeAddIN.dll
O2 - BHO: WinHTTP Class - {eedc4410-6b4d-4d68-a6bd-c386f0335c1b} - C:\WINDOWS\ieocx.dll
O4 - HKLM\..\Run: [TabletWizard] C:\WINDOWS\help\SplshWrp.exe
O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\HPQ\IAM\Bin\AsTsVcc.dll,RegisterModule
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\WINDOWS\system32\AccelerometerSt.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [WMI] C:\Software\WMI.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [sysldtray] C:\windows\ld08.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AVScan] C:\Documents and Settings\Dianna.Luke\Application Data\winav.exe
O4 - HKCU\..\Run: [system tool] C:\WINDOWS\sysguard.exe
O4 - HKUS\S-1-5-19\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'Default user')
O4 - Startup: Fix.lnk = C:\Software\Fix.cmd
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_07\bin\npjpi142_07.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_07\bin\npjpi142_07.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=file:///c:/home%20page/default.htm
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1162952662640
O20 - Winlogon Notify: OneCard - C:\Program Files\HPQ\IAM\Bin\AsWlnPkg.dll
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Security Platform Management Service (IFXSpMgtSrv) - Infineon Technologies AG - C:\WINDOWS\system32\IFXSPMGT.exe
O23 - Service: Trusted Platform Core Service (IFXTCS) - Infineon Technologies AG - C:\WINDOWS\system32\IFXTCS.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: MobiControl Agent (MCAgent) - SOTI Inc. - C:\Program Files\SOTI\MobiControl\CommLoader.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: Personal Secure Drive Service (PersonalSecureDriveService) - Infineon Technologies AG - C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
O23 - Service: Proxy Host Service (ProxyHostService) - Funk Software, Inc. - C:\Program Files\Funk Software\Proxy Host\ph32svc.exe


Any ideas?

Looks like you might be infected with Koobface...are you able to open the task manager?

Press CTRL , ALT , and DELETE on your keyboard all at the same time and then release them to open the task manager.

or, right click on the taskbar (the bar across the bottom of the screen) and choose "Task manager"


If you're able to open the task manager , click the "Processes" Tab, then click the top of the "Image Name" column to sort all processes by name alphabetically.

Highlight these processes (if applicable) , one at a time and choose "End Process". After you choose end process, task manager is going to give you a warning about ending a process, just click ok.

Here are the processes to look for and end:

ld08.exe
sysguard.exe
winav.exe


Then try to open MWB and update and run it.

If that does not work, let me know.

Sorry, I'm having difficulty viewing pages since it keeps diverting me to other webpages.

I can open taskmanager, but none of those processes are listed.

i'm sorry...i actually just read the forum rules and I'm not supposed to help...

Hi,

First please take a look and see if any of these posts help you to get MBAM running or not.

Potential Malware infection issues to review to get MBAM running

• MB won't run(Fix) - Total-Security (FakeAlert)
• MBAM wont run (Fix) - av360 (Fakealert)
• MBAM wont install or will not run. - CLB Rootkit driver=TDSS/Seneka/GAOPDX/UAC

If none of above apply in your case, then try if Malwarebytes works when you rename mbam.exe. This is the file located in the Program Files\Malwarebytes' Anti-Malware folder. So rename mbam.exe to blah.exe (or so).
Also try to run Mbam from Windows Safe mode.

I had actually already tried those things. I was able to shut down both processes - winpc antivirus and spyware protect 2009 (which gives me the added bonus of stopping them from popping up every few seconds). But it still blocked me from starting malwarebytes. From some research, I figured out that McAfee is blocking me, so I disabled McAfee and now when I start up Malwarebytes, it's showing up on the processes without being shut down, but I'm still not getting a screen or anything...it only shows up on processes. Same thing if I rename mbam.exe or running from safe mode.

Hi,

Mcafee may indeed interfere here, the same as McAfee interferes with a lot of other removal tools. Even when you disable McAfee it won't make a difference since so many components are still loaded anyway.

* Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix in your next reply.

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix..This because Security Software may see some components ComboFix uses (prep.com for example) as suspicious and blocks the tool, or even deletes it. Please visit HERE if you don't know how.

Extra note: The combofix tutorial recommends to disable your Antivirus, in your case McAfee. For McAfee, I rather recommend to temporary uninstall it, because Mcafee causes a lot of problems with Combofix after reboot, this because McAfee enables again after reboot. So please temporary uninstall McAfee first, then reboot and then scan with Combofix.

Good news! I tried yet one more time and magically Malwarebytes works now. I don't know what the difference was but that's okay...things are running much better. Thanks!

Hi,

Can you post the log from MalwareBytes please?

Since there is no feedback anymore, I assume this issue is resolved ... so, this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.