Hello Terry,
The approved method of any software install recommends that you disable Anti-Virus before installation. However most of us simply ignore that advice and click continue. In this case it could very well be that AVG is doing it's job and blocking the installation of MBAM
Please try the following after having disabled AVG (you can disconnect from the Internet while doing this)
Basic procedures to correct freezing issues often due to other Security Software
If these procedures do not correct the problem please create a new post seeking further assistance
- Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
- Restart your computer (very important).
- Download and run this utility.
- It will ask to restart your computer (please allow it to).
- After the computer restarts, install the latest version from here
Note: If you're using a PAID version of Malwareybtes, you will need to reactivate the program using the license you were sent via e-mail.
BEFORE registering and starting the Protection Module, locate the Exclusion List for your Anti-Virus. Probably under an advanced menu in the program.
Add the following folders, sub-folders if you can, at a minimum add the files to the exclusion to be safe.
- C:\Program Files\Malwarebytes' Anti-Malware
- C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
- C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
- C:\WINDOWS\system32\drivers\mbam.sys
- C:\WINDOWS\system32\drivers\mbamswissarmy.sys
- C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
- C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe