Full Version: Novice with a virus
I am a real novice with a big problem. I have the Antivirus Pro 2009 on my system. I downloaded PC Doctor with Antivirus but no help at all. I want to download Malwarebytes but need to know if I must remove the PC doctor program first. thank you to anyone who will help with resolution to this virus.
Greetings.
To get you fixed up please follow the instructions here:
I'm infected - What do I do now?
And post your logs in a new topic here:
Malware Removal - HijackThis Logs
Please be sure not to install any software or use any removal or scanning tools exept those that you are
instructed to by the expert who will be assisting you as doing so can make their job much more difficult.
note: if for some reason you are unable to run some or any of the tools in the first link, then skip that step and move on to the next one.
If you can't even run HijackThis, then just post here: Malware Removal - HijackThis Logs describing your issues and an expert will reply with further instructions.
I hope I was helpful. Good luck and safe surfing.
To get you fixed up please follow the instructions here:
I'm infected - What do I do now?
And post your logs in a new topic here:
Malware Removal - HijackThis Logs
Please be sure not to install any software or use any removal or scanning tools exept those that you are
instructed to by the expert who will be assisting you as doing so can make their job much more difficult.
note: if for some reason you are unable to run some or any of the tools in the first link, then skip that step and move on to the next one.
If you can't even run HijackThis, then just post here: Malware Removal - HijackThis Logs describing your issues and an expert will reply with further instructions.
I hope I was helpful. Good luck and safe surfing.
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