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rkarger
I have been using the program successfully since 3/25/09. The last time I was able to run a scan was on 6/12/09. Malware Bytes automatically shutting down after a few seconds of scanning either a quick or full scan. I can update to the current database version (2324) fine but after running the scan it detects 2 Objects within 4 seconds and keeps scanning then the program closes a little after 40 seconds. What could be the problem?
yardbird
Hi welcome to the forum! It could be that your AV & Firewall needs to be configured, what are you using, for anAV/Firewall?

From the: Administrators


I do apologize for the trouble but in almost every case it has been due to the customers Anti-Virus blocking our new version. The Anti-Malware and Virus field has become much more complicated and those writing the Malware are using more and more sophisticated methods to get onto your box and hide or disable other tools so we, along with the Anti-Virus makers, have had to step up methods to help prevent infections which has also made it more difficult to install other Security Products as well. Though by now these other Anti-Virus vendors know for a fact that we've updated our program and they could very easily do fingerprint analysis of our program and place it within their built-in Trusted Applications list, but many of them do not.

Please review this article and even if you have previously setup or done this method please try again but adapted to your version of Anti-Virus or other Security Tools. Anti-Virus is not the only tool capable of blocking either the program but also updates. Firewalls also automatically block our new version because the fingerprint does not match the previously allowed version, often not alerting because many users either don't enable that feature or they get tired of alerts and turn it off. If you review your other security programs you will probably find deep in the logs where one or more programs are blocking the newer version of MBAM.

Again, please review this post and adapt for your own security software which can be more than just AV blocking.
Basic procedures to correct freezing issues with Trend Internet Security Pro
rkarger
I am using Trend Micro Worry-Free Business Security. I will check out your link. Thanks!
yardbird
QUOTE (rkarger @ Jun 23 2009, 12:12 PM) *
I am using Trend Micro Worry-Free Business Security. I will check out your link. Thanks!


You will have to add the MBAM files as in the pic's! They should explain all you need to know. And the mbam files have to go inside the AV of Trend Micro & the firewall... please post back with any questions... we would like to hear your results..regards..
rkarger
I added the mbam.exe into the Client/Server Security Agent under the Security Protection Tab. Selected the "Behovior Monitoring" in the drop down box & added the mbam.exe as allowed. All works as it should now. Thanks for your help!
yardbird
Thanks for the reply! Your quite welcome! Please let us know if we can do anything else for you... regards
TeMerc
You should add all the files as listed in this Trend Micro issues link.

Your interface may be slightly different but those files should all be added.
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