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xfactor6911
A couple of days ago I used Malwarebtyes anti-malware to get rid of the rogue virus remover Advanced Virus remover. After doing this and restarting my computer, the computer will only work for a minute and then freeze and shut off. I have no clue how to fix it and I can't access anything on the computer. At most I have the time before it freezes to open up word. does anyone know how to fix this?
GT500
Are you able to get in using Safe Mode With Networking.
xfactor6911
I cannot enter safe mode. The computer gets a blue screen and restarts.
TeMerc
Try Last Known Good Configuration in the advanced boot options list.
http://www.computerhope.com/issues/ch000626.htm
If you're able to get access to the desktop and or our software try to get the logs or simply restore everything to see if the machine reboots properly.
xfactor6911
Lat known configuration does not help and I can't get the log or restore.
TeMerc
QUOTE (xfactor6911 @ Aug 26 2009, 08:26 PM) *
I cannot enter safe mode. The computer gets a blue screen and restarts.
Any information presented in the blue screen? Error codes perhaps?
xfactor6911
yes it says that windows has been shut down to prevent damage. It then tells you to check for viruses, if the hard drive is configured and if there is coruption, and restart.

It then says techinecal info and a line of numbers that are

*** Stop 0x0000007B (0x78AA528, 0xc000000034, 0x00000000, 0x00000000)

Thats all and it happens very quickly, in probably 2 seconds.
TeMerc
QUOTE (xfactor6911 @ Aug 27 2009, 12:34 AM) *
yes it says that windows has been shut down to prevent damage. It then tells you to check for viruses, if the hard drive is configured and if there is coruption, and restart.

It then says techinecal info and a line of numbers that are

*** Stop 0x0000007B (0x78AA528, 0xc000000034, 0x00000000, 0x00000000)

Thats all and it happens very quickly, in probably 2 seconds.
Your only option may be to get the installation disks to do a repair.
xfactor6911
QUOTE (TeMerc @ Aug 27 2009, 11:30 AM) *
Your only option may be to get the installation disks to do a repair.


So reinstall the os?
AdvancedSetup
You shouldn't need to re-install, you just need to possibly replaced some infected or damaged OS files which will require the installation CD to do.
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