Help - Search - Members - Calendar
Full Version: Cant install windows 7
Malwarebytes Forum > Computer Help > PC Help
Bugerion
I cant install windows 7 when i try to it says creating temp files,starting setup but then it says ''cant find computer discs'' what am i supposed to do??I have Vista and i want to upgrade if it's important.
exile360
Greetings smile.gif

Are you performing an upgrade or are you trying to do a clean install with a full retail disc?
Bugerion
QUOTE (exile360 @ Nov 21 2009, 06:11 AM) *
Greetings smile.gif

Are you performing an upgrade or are you trying to do a clean install with a full retail disc?



Upgrade
exile360
Did you already try running the installer from inside Windows?
Bugerion
Yes I did alsdo if i want to upgrade do i still need 16 GB?
exile360
Yes, you'll need that much free space on your hard drive to install it because it backs up your current Windows installation and all the files to a folder called Windows.old on the hard drive. The upgrade installation options for Windows 7 can be found here. You can also do a clean installation, in which case it wouldn't save any of your files or programs as detailed here
Bugerion
Ok il try deleting something and il post back if that fails
exile360
Alright, hopefully you'll get it to work. If not then you might consider just doing a backup to another hard drive or some recordable DVD's and then using the Custom Installation option described in the second link which should allow you to delete the existing Windows installation which would certainly leave you with enough space.
Bugerion
I made 30 GB of free space but nothing still it says ''Windows couldn't retrive informations about discs on this computer'' that error comes up after ''setup is starting''
exile360
It sounds like it doesn't have the appropriate drivers to detect your hard drive, possibly because of the SATA or IDE controller on your motherboard that your hard drive plugs into. What brand of computer do you have and did it come with Vista originally?
Bugerion
ASUS computer series and yes it came with vista altough it was pirate vista so i had to activate it but that dosen't matter i think.
Bugerion
Also i had upgrade advisor test done:

C:\Users\Name\Desktop\Report.mht
exile360
Can I have the model number? It's possible that you need to download a specific driver for the Windows 7 disc to be able to detect your hard drives.
Bugerion
Where can i find that number?
exile360
If it's a laptop, likely on the bottom on a sticker. If it's a desktop, either on one of the side panels or the back.
Bugerion
ACI22OV is that it?
exile360
Nope, that's not it. You can find the list of models here and see if any of them is it or you can use their auto-detection tool located where it says New users should click here. That should tell you what your model number is.
Bugerion
Hmmm dosn't wanna start insatlling even tough i clicked install activeX control it dosn't wanna start
exile360
Does it never pop up the box like this?:
Bugerion
no is there any other way to find out what model is it
I also tryed this

start-->run-->Dxidag but it says system model unkonwn
exile360
Not really, unless you can find any other identification numbers on the laptop itself, like on the bottom or around the screen bezel sad.gif .

Check the Device Manager and look under System Devices. There will be items listed there with numbers next to them. The numbers will indicate what the chipset is. That might be enough to find the proper drivers needed for 7 to recognize the drive.
sho-dan
Edit
exile360
Alright, this should help to identify your motherboard, which in turn should help to identify your system and hard drive controller:

Run CPU-Z:
  • Please download CPU-Z from here and install it
  • Run it and once it finishes loading click on the About tab and click the Save Report (.HTML) button and save the file to your desktop
  • Right click on the saved html file and hover over Send To and select Compressed (zipped) Folder
  • Attach the zip file you just created to your next reply
Bugerion
Here






Click to view attachment
exile360
Two questions:
  1. Are you currently running Vista 32 bit or 64 bit?
  2. Are you trying to upgrade to Windows 7 32 bit or 64 bit?
Bugerion
I am runing vista 32 and trying to istall win 7 32 bit
exile360
Well, according to your log your system uses a MCP65 NForce chipset. I did some research and the drivers for it are supposed to be included on the Windows 7 installation disc so that's not the issue. The only other thing I can think of (and actually, it was Sho-dan who thought of it and told me wink.gif ) would be the fact that you're running a cracked copy of Vista, but I would still think that 7 would detect the hard drive, but would simply refuse to install if that were the issue.

Have you already run the Windows 7 Upgrade Advisor? If not, then do so to check for compatibility problems.

Once you've done that, and if everything is compatible then try using the method of upgrade detailed here where it says Upgrading in-place from Windows Vista to Windows 7 to see if that method will work.
Bugerion
Both cracked vista and 7 and I already read that so idk whats the problem.Well thanks for trying
exile360
Sorry, but might I suggest you actually pay for your operating system? I know that's likely the last thing you want to hear, and goodness knows MS wants enough money for it, but I strongly suspect you'd have much fewer issues were you to go legit.
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.
Invision Power Board © 2001-2010 Invision Power Services, Inc.