dg.Dave
Sep 10 2008, 05:48 PM
Hello, i got a costumer with the Antivirus XP virus.
After reading a lot of websites i found that Malwarebytes remove the virus, so i used it.
After a full scan and found 46 files infected many of them in System32 folder, the malwarebytes software ask me to restar the computer, so i did it.
Now Windows doesnt start, everytime the PC gets to the Windows XP Home loading screen the PC reboots itself, even when i try to boot in Safe Mode.
Is there any posibility the system wont work anymore, do i have to reinstall Windows, or may i just repair it?
My costumer doesnt want to reinstall the software and i dont have any other option.
Can u guys tell me what happened and what i can do?
Thank you for ur help.
DaChew
Sep 10 2008, 08:44 PM
If the computer was that corrupted and/or the infection that bad, then I would think about running windows xp as a repair disk,
that's why I keep several versions of xp with sp3 slipstreamed
You could also try system restore from a command prompt
AdvancedSetup
Sep 10 2008, 09:14 PM
There are some tools and methods to attempt a repair from different levels. Please look in the Computer Help section for some tools that might help and if you need further assistance please let me know.
Biscuit
Oct 1 2008, 02:37 PM
I've seen the OP's problem several times. A repair-install always fixes it.
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