Malwarebytes free says I'm not protected

[plumcake]

Hi I keep getting the malwarebytes icon in the tray tell me my trial has expired. I'm not on a trial, I have re-downloaded the free version only yesterday, and today the desktop programme says "You are no longer protected, trial ended.

Can anyone say why this is happening? I've opened the laptop this morning and that one's okay so far. I had the same msg on that too yesterday, so re-dowloaded the free version again.

[daledoc1]

Hello, plumcake:

The Free version of MBAM does not provide real-time protection -- it is only an on-demand, manual scanner: http://www.malwareby...warebytes_free/

If you used the free Trial of MBAM PRO, and it has expired, you will be notified with a tooltip balloon.

When the notification comes up stating that it is expired, click on the tooltip balloon message.

It should open up a window with the option to End trial, click on that option and this shouldn't occur again.

Also, if you have tried to reinstall the program without doing a clean reinstall, that can cause some minor issues.

In order to resolve them, you can follow the steps below for a clean reinstall using the mbam-clean tool -- be sure to reboot when it asks to do so!

Here are the instructions for the clean reinstall -- let us know if you need additional help after that,

daledoc1

-------------------------------------------------

• If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box). (You can skip this step if you are only running the Free version.)
  
• Download and run mbam-clean.exe from HERE.
  
• It will ask to restart your computer; please allow it to do so - this is very important!
  
• After the computer restarts, download the latest version of Malwarebytes' Anti-Malware from HERE, then temporarily disable your Anti-Virus and run the installer. (Ignore all 'Recommended' or 'Sponsored' software which are prominently displayed on the mirror sites -- they are ads and MBAM does not have any association with them.)
  
• If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  
• Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  
• For EITHER version, then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).
  
• Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.
  

[AdvancedSetup]

• Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
  
  Location for Windows x86
  
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
  
  
  Location for Windows x64
  
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
  
  If you cannot locate your registration in the Registry and no longer have access to your order number you can contact Cleverbridge to obtain information about your order and registration information.
  Cleverbridge customer service
  Thank you
  

[daledoc1]

Thanks, AdvancedSetup!

(Sorry. I may have misunderstood that the OP only wishes to run the Free version - hence I omitted the ID/key lookup details. )

Cheers!

daledoc1

[AdvancedSetup]

No problem, but those that come along later that do have a paid version might miss that key point.

Cheers