Computer scans clean, but still having issues

rivercity03 · July 8, 2013

I had some Trojan viruses on my computer and it is now scanning clean with Vipre and Malwarebytes, but I am unable to download anything on my computer. Even attempting to open a PDF online tells me that the document has a virus and it has been deleted. This is on my work computer so I will only be able to run scans and whatnot between 8 and 5 central time. Any help is appreciated!!

MrCharlie · July 8, 2013

Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
2. If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

rivercity03 · July 8, 2013

Thank you for the fast reply!!

The dds.txt log:

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 10.0.9200.16611
Run by Eliana at 15:54:11 on 2013-07-08
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.2005.723 [GMT -5:00]
.
AV: Sunbelt VIPRE *Enabled/Updated* {BE5DD172-7F42-7948-1A60-E6A720288F81}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Sunbelt VIPRE *Enabled/Updated* {053C3096-5978-76C6-20D0-DDD55BAFC53C}
.
============== Running Processes ================
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\System32\spoolsv.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Nitro\Reader 3\NitroPDFReaderDriverService3.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Program Files\GFI Software\VIPRE\SBPIMSvc.exe
C:\windows\system32\taskhost.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\GFI Software\VIPRE\SBAMTray.exe
C:\Program Files\GFI Software\VIPRE\SBAMSvc.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Intuit\QuickBooks 2011\qbw32.exe
C:\PROGRA~1\Intuit\QUICKB~1\QuickBooksMessaging.exe
C:\windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Common Files\Intuit\QuickBooks\axlbridge.exe
C:\TimeCard Manager 8\TCM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\windows\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\windows\System32\MsSpellCheckingFacility.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\windows\System32\WUDFHost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\notepad.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\conhost.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.

uSearch Bar = Preserve
uDefault_Page_URL = hxxp:\\www.altex.com\
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
mRun: [sBRegRebootCleaner] "c:\program files\gfi software\vipre\SBRC.exe"
mRun: [sBAMTray] "c:\program files\gfi software\vipre\SBAMTray.exe"
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll

TCP: NameServer = 192.168.1.254
TCP: Interfaces\{9952315D-4AB8-4378-9870-2ED17DC786F6} : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{C08459D3-495B-4168-9259-069B11C16A37} : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{D530B661-42B0-42B9-861A-074FB72A391F} : DHCPNameServer = 192.168.1.254
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: intu-help-qb4 - {ACE22922-D07C-4860-B51B-8CF472FEC2CB} - c:\program files\intuit\quickbooks 2011\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2012-3-28 28552]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-9-26 418376]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-9-26 701512]
R2 NitroReaderDriverReadSpool3;NitroPDFReaderDriverCreatorReadSpool3;c:\program files\nitro\reader 3\NitroPDFReaderDriverService3.exe [2012-10-30 196624]
R2 QBVSS;QBIDPService;c:\program files\common files\intuit\dataprotect\QBIDPService.exe [2011-6-30 1248256]
R2 SBAMSvc;VIPRE Antivirus;c:\program files\gfi software\vipre\SBAMSvc.exe [2013-4-18 3680512]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2013-4-16 69856]
R2 SBPIMSvc;SB Recovery Service;c:\program files\gfi software\vipre\SBPIMSvc.exe [2013-4-18 175936]
R3 BrSerIb;Brother MFC Serial Interface Driver(WDM);c:\windows\system32\drivers\BrSerIb.sys [2009-7-13 265088]
R3 BrUsbSIb;Brother MFC Serial USB Driver(WDM);c:\windows\system32\drivers\BrUsbSIb.sys [2009-7-13 11904]
R3 gfiark;gfiark;c:\windows\system32\drivers\gfiark.sys [2012-11-8 41584]
R3 gfiutil;gfiutil;c:\windows\system32\drivers\gfiutil.sys [2013-7-5 23656]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-9 22856]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-7-8 40776]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-6-10 139776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 ADM851x;ADMtek ADM8513 USB To Fast Ethernet Adapter;c:\windows\system32\drivers\ADM851x.SYS [2011-11-19 26493]
S3 AE1000;Linksys AE1000 Driver;c:\windows\system32\drivers\ae1000va.sys [2011-1-1 836384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 BrYNSvc;BrYNSvc;c:\program files\browny02\BrYNSvc.exe [2012-11-13 245760]
S3 sbwtis;sbwtis;c:\windows\system32\drivers\sbwtis.sys [2013-4-12 76064]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-7-7 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-6-24 1343400]
.
=============== Created Last 30 ================
.
2013-07-08 20:45:16 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2013-07-05 16:58:57 54016 ----a-w- c:\windows\system32\drivers\yjumrhm.sys
2013-07-05 13:41:55 23656 ----a-w- c:\windows\system32\drivers\gfiutil.sys
2013-06-13 08:03:34 2706432 ----a-w- c:\windows\system32\mshtml.tlb
2013-06-13 08:03:33 218112 ----a-w- c:\program files\internet explorer\sqmapi.dll
2013-06-13 08:00:59 1767936 ----a-w- c:\windows\system32\wininet.dll
2013-06-13 08:00:58 770648 ----a-w- c:\program files\internet explorer\iexplore.exe
2013-06-12 19:35:57 1505280 ----a-w- c:\windows\system32\d3d11.dll
2013-06-12 19:35:49 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2013-06-12 19:35:47 492544 ----a-w- c:\windows\system32\win32spl.dll
2013-06-12 19:35:44 903168 ----a-w- c:\windows\system32\certutil.exe
2013-06-12 19:35:43 43008 ----a-w- c:\windows\system32\certenc.dll
2013-06-12 19:35:43 140288 ----a-w- c:\windows\system32\cryptsvc.dll
2013-06-12 19:35:43 1160192 ----a-w- c:\windows\system32\crypt32.dll
2013-06-12 19:35:43 103936 ----a-w- c:\windows\system32\cryptnet.dll
2013-06-12 19:32:29 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll
2013-06-12 19:32:22 3968872 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-06-12 19:32:22 3913576 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-06-12 19:28:43 1293672 ----a-w- c:\windows\system32\drivers\tcpip.sys
.
==================== Find3M ====================
.
2013-05-17 01:25:27 2877440 ----a-w- c:\windows\system32\jscript9.dll
2013-05-17 01:25:26 61440 ----a-w- c:\windows\system32\iesetup.dll
2013-05-17 01:25:26 109056 ----a-w- c:\windows\system32\iesysprep.dll
2013-05-14 08:40:13 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2013-04-18 17:07:30 13632 ----a-w- c:\windows\system32\drivers\vdd\apvdd.dll
2013-04-18 17:07:28 44864 ----a-w- c:\windows\system32\sbbd.exe
2013-04-16 14:49:00 69856 ----a-w- c:\windows\system32\drivers\sbapifs.sys
2013-04-13 04:45:16 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2013-04-13 04:45:15 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll
2013-04-12 20:43:56 76064 ----a-w- c:\windows\system32\drivers\sbwtis.sys
2013-04-12 13:45:29 1211752 ----a-w- c:\windows\system32\drivers\ntfs.sys
2013-04-11 16:06:45 41584 ----a-w- c:\windows\system32\drivers\gfiark.sys
2013-04-10 05:18:40 728424 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2013-04-10 05:18:40 218984 ----a-w- c:\windows\system32\drivers\dxgmms1.sys
2013-04-10 03:14:06 2347520 ----a-w- c:\windows\system32\win32k.sys
2010-12-09 22:03:30 342016 ----a-w- c:\program files\Setup.exe
.
============= FINISH: 15:54:58.07 ===============

The attach.txt log:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 12/31/2010 8:26:17 PM
System Uptime: 7/8/2013 9:44:25 AM (6 hours ago)
.
Motherboard: Intel Corporation | | DG41TY
Processor: Intel® Core2 Duo CPU E7500 @ 2.93GHz | LGA775 | 1580/266mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 466 GiB total, 413.076 GiB free.
D: is CDROM ()
E: is CDROM (CDFS)
F: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: SBRE
Device ID: ROOT\LEGACY_SBRE\0000
Manufacturer:
Name: SBRE
PNP Device ID: ROOT\LEGACY_SBRE\0000
Service: SBRE
.
==== System Restore Points ===================
.
RP130: 5/15/2013 12:00:04 AM - Scheduled Checkpoint
RP131: 5/15/2013 3:00:22 AM - Windows Update
RP132: 5/23/2013 12:00:04 AM - Scheduled Checkpoint
RP133: 5/31/2013 12:00:05 AM - Scheduled Checkpoint
RP134: 6/7/2013 9:01:33 AM - Scheduled Checkpoint
RP135: 6/13/2013 3:00:18 AM - Windows Update
RP136: 6/21/2013 12:00:06 AM - Scheduled Checkpoint
RP137: 6/29/2013 12:00:05 AM - Scheduled Checkpoint
RP138: 7/5/2013 12:44:03 PM - Restore Operation
.
==== Installed Programs ======================
.
32 Bit HP BiDi Channel Components Installer
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.3)
AlignmentUtility
Brother MFL-Pro Suite MFC-9840CDW
Brother MFL-Pro Suite MFC-J6710DW
Bullzip PDF Printer 4.0.0.463
CCC
CorelDRAW Graphics Suite 12
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox
FormsComponent
FOSS
GPL Ghostscript Lite 9.04
ICCHelp
Intel® Graphics Media Accelerator Driver
Java Auto Updater
Java 6 Update 26
JNLP
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft IntelliPoint 8.0
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Business 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft SQL Server 2005 Backward compatibility
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 Redistributable
MSIChecker
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
NA1Messenger
Nero 8 Essentials
neroxml
Nitro Reader 3
NRF
Panda ActiveScan 2.0
PolicyManager
PrimoPDF -- brought to you by Nitro PDF Software
QuickBooks
QuickBooks Premier: Mfg and Whsle Edition 2011
Realtek High Definition Audio Driver
Reconciler
ReportServer
Security Task Manager 1.6f
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
SupportUtility
System
Time Clock MTS V3.0.7
UnifiedPrinting
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
UPS WorldShip
UPSICC
UPSlinkHTTP
UPSVC2008MM
UPSVCMM
VCRedistSetup
Version 8.9.105
VIPRE Antivirus
WebHelp
WorldShip
WSShared
.
==== Event Viewer Messages From Past Week ========
.
7/8/2013 9:44:54 AM, Error: Service Control Manager [7000] - The sbwtis service failed to start due to the following error: There are no more endpoints available from the endpoint mapper.
7/8/2013 9:44:44 AM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
7/8/2013 9:44:43 AM, Error: Service Control Manager [7034] - The SQL Server VSS Writer service terminated unexpectedly. It has done this 1 time(s).
7/8/2013 9:44:43 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SBRE
7/8/2013 9:44:41 AM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
7/8/2013 9:44:41 AM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
7/5/2013 8:11:01 AM, Error: Service Control Manager [7023] - The VIPRE Antivirus service terminated with the following error: %%-2147467243
.
==== End Of File ===========================

The RogueKiler log:

RogueKiller V8.6.2 [Jul 5 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : Eliana [Admin rights]
Mode : Scan -- Date : 07/08/2013 15:57:08
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 3 ¤¤¤
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][Junction] en-US : C:\Program Files\Windows Defender\en-US >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MpAsDesc.dll : C:\Program Files\Windows Defender\MpAsDesc.dll >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MpClient.dll : C:\Program Files\Windows Defender\MpClient.dll >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MpCmdRun.exe : C:\Program Files\Windows Defender\MpCmdRun.exe >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MpCommu.dll : C:\Program Files\Windows Defender\MpCommu.dll >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MpEvMsg.dll : C:\Program Files\Windows Defender\MpEvMsg.dll >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MpOAV.dll : C:\Program Files\Windows Defender\MpOAV.dll >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MpRTP.dll : C:\Program Files\Windows Defender\MpRTP.dll >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MpSvc.dll : C:\Program Files\Windows Defender\MpSvc.dll >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MSASCui.exe : C:\Program Files\Windows Defender\MSASCui.exe >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MsMpCom.dll : C:\Program Files\Windows Defender\MsMpCom.dll >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MsMpLics.dll : C:\Program Files\Windows Defender\MsMpLics.dll >> \systemroot\system32\config [-] --> FOUND
[ZeroAccess][Junction] MsMpRes.dll : C:\Program Files\Windows Defender\MsMpRes.dll >> \systemroot\system32\config [-] --> FOUND

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

127.0.0.1 localhost
127.0.0.1 myspace.com

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD5000AAKS-22V1A0 ATA Device +++++
--- User ---
[MBR] 5e0861aee0b0c2262f74ef7007cb0f01
[bSP] ec99bd207eaf017a2d936b8050715780 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 200 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 411648 | Size: 476738 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive1: WDC WD5000AAKS-22V1A0 ATA Device +++++
--- User ---
[MBR] 562e64f850d025dfc2fa0e80f33c64b5
[bSP] 788470fe12ec57aabe933cfdd9c84885 : Empty MBR Code
Partition table:
0 - [XXXXXX] FAT16 (0x06) [VISIBLE] Offset (sectors): 237 | Size: 483 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

Finished : << RKreport[0]_S_07082013_155708.txt >>

MrCharlie · July 8, 2013

Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan also.
BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.
This allows hackers to remotely control your computer, steal critical system information and download and execute files.
I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:
How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
http://www.dslreports.com/faq/10451
When Should I Format, How Should I Reinstall
http://www.dslreports.com/faq/10063
I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.
Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Please download Farbar Recovery Scan Tool and save it to a folder. (32bit version)

Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

MrC

rivercity03 · July 8, 2013

I have finished the scans. So glad we have a spare computer and a flash drive so I can get these programs onto mine!

FRST.txt log:

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 08-07-2013
Ran by Eliana (administrator) on 08-07-2013 16:20:48
Running from C:\Users\Eliana\Desktop
Microsoft Windows 7 Professional Service Pack 1 (X86) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Normal

==================== Processes (Whitelisted) ===================

(Malwarebytes Corporation) C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
(Nitro PDF Software) C:\Program Files\Nitro\Reader 3\NitroPDFReaderDriverService3.exe
(Intuit) C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
(Intuit Inc.) C:\Program Files\Common Files\Intuit\DataProtect\QBIDPService.exe
(ThreatTrack Security, Inc.) C:\Program Files\GFI Software\VIPRE\SBPIMSvc.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
(ThreatTrack Security, Inc.) C:\Program Files\GFI Software\VIPRE\SBAMTray.exe
(ThreatTrack Security, Inc.) C:\Program Files\GFI Software\VIPRE\SBAMSvc.exe
(Microsoft Corporation) C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
(Intuit Inc.) C:\Program Files\Intuit\QuickBooks 2011\qbw32.exe
(Microsoft Corporation) C:\windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
(Intuit) C:\PROGRA~1\Intuit\QUICKB~1\QuickBooksMessaging.exe
(Intuit Inc.) C:\Program Files\Common Files\Intuit\QuickBooks\axlbridge.exe

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [sBRegRebootCleaner] "C:\Program Files\GFI Software\VIPRE\SBRC.exe" [202048 2013-04-18] (ThreatTrack Security, Inc.)
HKLM\...\Run: [sBAMTray] "C:\Program Files\GFI Software\VIPRE\SBAMTray.exe" [3155776 2013-04-18] (ThreatTrack Security, Inc.)
HKCR\...409d6c4515e9\InprocServer32: [Default-shell32] shell32.dll ATTENTION! ====> ZeroAccess?
MountPoints2: E - E:\LaunchU3.exe -a
MountPoints2: {0e9dda91-4068-11e1-bc1c-00270e1d3888} - E:\LaunchU3.exe -a
MountPoints2: {eeb86f79-a5a6-11e1-884e-00270e1d3888} - E:\LaunchU3.exe

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http:\\www.altex.com\
BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} http://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: intu-help-qb4 - {ACE22922-D07C-4860-B51B-8CF472FEC2CB} - C:\Program Files\Intuit\QuickBooks 2011\HelpAsyncPluggableProtocol.dll (Intuit, Inc.)
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - C:\Windows\System32\mscoree.dll (Microsoft Corporation)
Winsock: Catalog5 01 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Hosts: There are more than one entry in Hosts. See Hosts section of Addition.txt
Tcpip\Parameters: [DhcpNameServer] 192.168.1.254

========================== Services (Whitelisted) =================

S3 BrYNSvc; C:\Program Files\Browny02\BrYNSvc.exe [245760 2010-01-25] (Brother Industries, Ltd.)
R2 MBAMScheduler; C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe [418376 2013-04-04] (Malwarebytes Corporation)
R2 MBAMService; C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe [701512 2013-04-04] (Malwarebytes Corporation)
R2 NitroReaderDriverReadSpool3; C:\Program Files\Nitro\Reader 3\NitroPDFReaderDriverService3.exe [196624 2012-10-30] (Nitro PDF Software)
R2 QBVSS; C:\Program Files\Common Files\Intuit\DataProtect\QBIDPService.exe [1248256 2011-06-30] (Intuit Inc.)
R2 SBAMSvc; C:\Program Files\GFI Software\VIPRE\SBAMSvc.exe [3680512 2013-04-18] (ThreatTrack Security, Inc.)
R2 SBPIMSvc; C:\Program Files\GFI Software\VIPRE\SBPIMSvc.exe [175936 2013-04-18] (ThreatTrack Security, Inc.)

==================== Drivers (Whitelisted) ====================

S3 AE1000; C:\Windows\System32\DRIVERS\ae1000va.sys [836384 2010-02-12] (Ralink Technology Corp.)
R3 gfiark; C:\Windows\System32\drivers\gfiark.sys [41584 2013-04-11] (ThreatTrack Security)
R3 gfiutil; C:\Windows\System32\drivers\gfiutil.sys [23656 2013-05-15] (ThreatTrack Security)
R3 MBAMProtector; C:\windows\system32\drivers\mbam.sys [22856 2013-04-04] (Malwarebytes Corporation)
R0 pavboot; C:\Windows\System32\drivers\pavboot.sys [28552 2009-06-30] (Panda Security, S.L.)
R2 sbapifs; C:\Windows\System32\DRIVERS\sbapifs.sys [69856 2013-04-16] (ThreatTrack Security, Inc.)
S3 sbwtis; C:\Windows\System32\DRIVERS\sbwtis.sys [76064 2013-04-12] (GFI Software)
S1 SBRE; \SystemRoot\system32\drivers\SBREDrv.sys [x]
U3 mbr; \??\C:\Users\Eliana\AppData\Local\Temp\mbr.sys [x]

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2013-07-08 16:20 - 2013-07-08 16:20 - 00000000 ____D C:\FRST
2013-07-08 16:20 - 2013-07-08 16:19 - 01374893 ____A (Farbar) C:\Users\Eliana\Desktop\FRST.exe
2013-07-08 15:57 - 2013-07-08 15:57 - 00003572 ____A C:\Users\Eliana\Desktop\RKreport[0]_S_07082013_155708.txt
2013-07-08 15:55 - 2013-07-08 15:55 - 00008517 ____A C:\Users\Eliana\Desktop\attach.txt
2013-07-08 15:55 - 2013-07-08 15:54 - 00010382 ____A C:\Users\Eliana\Desktop\dds.txt
2013-07-08 15:53 - 2013-07-08 15:57 - 00000000 ____D C:\Users\Eliana\Desktop\RK_Quarantine
2013-07-08 15:53 - 2013-07-08 15:49 - 00688992 ____R (Swearware) C:\Users\Eliana\Desktop\dds.scr
2013-07-08 15:53 - 2013-07-08 09:17 - 00915456 ____A C:\Users\Eliana\Desktop\RogueKiller.exe
2013-07-05 11:58 - 2013-07-05 11:58 - 00054016 ____A C:\Windows\System32\Drivers\yjumrhm.sys
2013-07-05 08:41 - 2013-05-15 14:23 - 00023656 ____A (ThreatTrack Security) C:\Windows\System32\Drivers\gfiutil.sys
2013-07-03 08:25 - 2013-07-03 09:45 - 00052736 ____A C:\Users\Eliana\Documents\BILLS PAID 7-3-13.xls
2013-06-26 13:06 - 2013-06-26 13:06 - 00028672 ____A C:\Users\Eliana\Documents\NEW BUILDING CONSTRUCTION.xls
2013-06-14 14:35 - 2013-06-14 14:35 - 00052736 ____A C:\Users\Eliana\Documents\BILLS PAID 6-14-13.xls
2013-06-14 14:33 - 2013-06-20 13:24 - 00037376 ____A C:\Users\Eliana\Documents\FORKLIFT PAYMENT RECORD.xls
2013-06-13 03:03 - 2013-06-08 06:42 - 01141248 ____A (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2013-06-13 03:03 - 2013-06-08 06:40 - 14327808 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2013-06-13 03:03 - 2013-06-08 06:40 - 13760512 ____A (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2013-06-13 03:03 - 2013-06-08 06:40 - 02046976 ____A (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2013-06-13 03:03 - 2013-06-08 06:40 - 00391168 ____A (Microsoft Corporation) C:\Windows\System32\ieui.dll
2013-06-13 03:03 - 2013-06-08 06:13 - 02706432 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2013-06-13 03:01 - 2013-05-16 20:26 - 00042496 ____A (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe
2013-06-13 03:01 - 2013-05-16 20:25 - 02877440 ____A (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2013-06-13 03:01 - 2013-05-16 20:25 - 00690688 ____A (Microsoft Corporation) C:\Windows\System32\jscript.dll
2013-06-13 03:01 - 2013-05-16 20:25 - 00493056 ____A (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
2013-06-13 03:01 - 2013-05-16 20:25 - 00109056 ____A (Microsoft Corporation) C:\Windows\System32\iesysprep.dll
2013-06-13 03:01 - 2013-05-16 20:25 - 00061440 ____A (Microsoft Corporation) C:\Windows\System32\iesetup.dll
2013-06-13 03:01 - 2013-05-16 20:25 - 00039424 ____A (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2013-06-13 03:01 - 2013-05-16 20:25 - 00033280 ____A (Microsoft Corporation) C:\Windows\System32\iernonce.dll
2013-06-13 03:01 - 2013-05-14 03:40 - 00071680 ____A (Microsoft Corporation) C:\Windows\System32\RegisterIEPKEYs.exe
2013-06-13 03:00 - 2013-05-16 20:25 - 01767936 ____A (Microsoft Corporation) C:\Windows\System32\wininet.dll
2013-06-12 14:35 - 2013-05-12 23:45 - 01160192 ____A (Microsoft Corporation) C:\Windows\System32\crypt32.dll
2013-06-12 14:35 - 2013-05-12 23:45 - 00140288 ____A (Microsoft Corporation) C:\Windows\System32\cryptsvc.dll
2013-06-12 14:35 - 2013-05-12 23:45 - 00103936 ____A (Microsoft Corporation) C:\Windows\System32\cryptnet.dll
2013-06-12 14:35 - 2013-05-12 22:08 - 00903168 ____A (Microsoft Corporation) C:\Windows\System32\certutil.exe
2013-06-12 14:35 - 2013-05-12 22:08 - 00043008 ____A (Microsoft Corporation) C:\Windows\System32\certenc.dll
2013-06-12 14:35 - 2013-05-09 22:20 - 00024576 ____A (Microsoft Corporation) C:\Windows\System32\cryptdlg.dll
2013-06-12 14:35 - 2013-04-25 23:55 - 00492544 ____A (Microsoft Corporation) C:\Windows\System32\win32spl.dll
2013-06-12 14:35 - 2013-04-25 18:30 - 01505280 ____A (Microsoft Corporation) C:\Windows\System32\d3d11.dll
2013-06-12 14:32 - 2013-05-06 00:06 - 03968872 ____A (Microsoft Corporation) C:\Windows\System32\ntkrnlpa.exe
2013-06-12 14:32 - 2013-05-06 00:06 - 03913576 ____A (Microsoft Corporation) C:\Windows\System32\ntoskrnl.exe
2013-06-12 14:32 - 2013-04-17 02:02 - 01230336 ____A (Microsoft Corporation) C:\Windows\System32\WindowsCodecs.dll
2013-06-12 14:28 - 2013-05-08 00:38 - 01293672 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\tcpip.sys
2013-06-12 05:15 - 2013-06-12 05:15 - 00000000 ____D C:\Users\timecard.Eliana-0111.000\AppData\Roaming\GFI Software
2013-06-12 05:14 - 2013-06-12 05:14 - 00000000 ____D C:\Users\timecard.Eliana-0111.000\AppData\Roaming\Adobe
2013-06-12 05:13 - 2013-06-12 05:15 - 00000000 ____D C:\users\timecard.Eliana-0111.000
2013-06-12 05:13 - 2013-06-12 05:13 - 00000020 ___SH C:\Users\timecard.Eliana-0111.000\ntuser.ini
2013-06-12 05:13 - 2013-06-12 05:13 - 00000000 ____D C:\Users\timecard.Eliana-0111.000\AppData\Local\VirtualStore
2013-06-12 05:13 - 2011-12-07 04:03 - 00000000 ____D C:\Users\timecard.Eliana-0111.000\AppData\Local\Microsoft Help
2013-06-12 05:13 - 2010-06-24 14:50 - 00002435 ____A C:\Users\timecard.Eliana-0111.000\Desktop\Microsoft Office 2010.lnk
2013-06-11 16:01 - 2013-06-11 16:01 - 00050176 ____A C:\Users\Eliana\Documents\OPEN BILLS 6-11-13.xls

==================== One Month Modified Files and Folders =======

2013-07-08 16:20 - 2013-07-08 16:20 - 00000000 ____D C:\FRST
2013-07-08 16:19 - 2013-07-08 16:20 - 01374893 ____A (Farbar) C:\Users\Eliana\Desktop\FRST.exe
2013-07-08 15:58 - 2011-05-25 15:13 - 00000000 ____D C:\Users\Eliana\Documents\Outlook Files
2013-07-08 15:57 - 2013-07-08 15:57 - 00003572 ____A C:\Users\Eliana\Desktop\RKreport[0]_S_07082013_155708.txt
2013-07-08 15:57 - 2013-07-08 15:53 - 00000000 ____D C:\Users\Eliana\Desktop\RK_Quarantine
2013-07-08 15:55 - 2013-07-08 15:55 - 00008517 ____A C:\Users\Eliana\Desktop\attach.txt
2013-07-08 15:55 - 2011-01-06 11:03 - 00000468 ____A C:\Windows\BRWMARK.INI
2013-07-08 15:54 - 2013-07-08 15:55 - 00010382 ____A C:\Users\Eliana\Desktop\dds.txt
2013-07-08 15:54 - 2010-06-24 14:36 - 00730448 ____A C:\Windows\System32\PerfStringBackup.INI
2013-07-08 15:49 - 2013-07-08 15:53 - 00688992 ____R (Swearware) C:\Users\Eliana\Desktop\dds.scr
2013-07-08 14:56 - 2010-12-31 21:26 - 01258284 ____A C:\Windows\WindowsUpdate.log
2013-07-08 09:53 - 2009-07-13 23:34 - 00014848 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-07-08 09:53 - 2009-07-13 23:34 - 00014848 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-07-08 09:44 - 2010-10-19 15:24 - 00029600 ____A C:\Windows\setupact.log
2013-07-08 09:44 - 2009-07-13 23:53 - 00000006 ___AH C:\Windows\Tasks\SA.DAT
2013-07-08 09:17 - 2013-07-08 15:53 - 00915456 ____A C:\Users\Eliana\Desktop\RogueKiller.exe
2013-07-08 08:54 - 2010-10-19 10:56 - 00350854 ____A C:\Windows\PFRO.log
2013-07-08 08:54 - 2009-07-13 23:52 - 00000000 ____D C:\Windows\Performance
2013-07-08 00:00 - 2011-01-20 14:02 - 00000000 ____D C:\TimeCard Manager 8
2013-07-05 12:48 - 2009-07-13 21:37 - 00000000 ____D C:\Windows\TAPI
2013-07-05 11:58 - 2013-07-05 11:58 - 00054016 ____A C:\Windows\System32\Drivers\yjumrhm.sys
2013-07-05 11:58 - 2009-07-13 21:37 - 00000000 ____D C:\Windows\Globalization
2013-07-05 11:57 - 2011-05-26 10:46 - 00000000 ____D C:\Users\Eliana\Documents\back up scans
2013-07-05 08:11 - 2012-10-15 14:44 - 00001992 ____A C:\Users\Public\Desktop\VIPRE.lnk
2013-07-05 08:11 - 2011-12-08 16:46 - 00000000 ____D C:\Windows\System32\Drivers\VDD
2013-07-03 12:04 - 2012-01-19 09:42 - 00000000 ____D C:\Users\Eliana\AppData\Local\CrashDumps
2013-07-03 09:45 - 2013-07-03 08:25 - 00052736 ____A C:\Users\Eliana\Documents\BILLS PAID 7-3-13.xls
2013-07-02 14:04 - 2009-07-13 21:37 - 00000000 _SHDC C:\Windows\$NtUninstallKB63081$
2013-07-02 08:44 - 2013-04-09 12:51 - 00000000 ____D C:\Users\Eliana\AppData\Roaming\PrimoPDF
2013-07-02 08:11 - 2012-05-24 11:30 - 00000000 ____D C:\TCM Timesheets
2013-06-27 08:58 - 2011-05-20 11:14 - 00000000 ____D C:\Users\Eliana\Desktop\Unused desktop icons
2013-06-26 13:06 - 2013-06-26 13:06 - 00028672 ____A C:\Users\Eliana\Documents\NEW BUILDING CONSTRUCTION.xls
2013-06-20 13:24 - 2013-06-14 14:33 - 00037376 ____A C:\Users\Eliana\Documents\FORKLIFT PAYMENT RECORD.xls
2013-06-18 15:17 - 2011-04-05 13:57 - 00000000 ____D C:\UPS
2013-06-14 14:35 - 2013-06-14 14:35 - 00052736 ____A C:\Users\Eliana\Documents\BILLS PAID 6-14-13.xls
2013-06-14 14:33 - 2013-04-15 15:53 - 00039936 ____A C:\Users\Eliana\Documents\BYSTAR PAYMENT RECORD.xls
2013-06-13 03:58 - 2009-07-13 21:37 - 00000000 ____D C:\Windows\rescache
2013-06-13 03:02 - 2010-06-24 12:57 - 73381792 ____A (Microsoft Corporation) C:\Windows\System32\MRT.exe
2013-06-12 16:38 - 2011-05-19 13:19 - 00000000 ____D C:\Users\Eliana\Documents\Angies Docs
2013-06-12 05:15 - 2013-06-12 05:15 - 00000000 ____D C:\Users\timecard.Eliana-0111.000\AppData\Roaming\GFI Software
2013-06-12 05:15 - 2013-06-12 05:13 - 00000000 ____D C:\users\timecard.Eliana-0111.000
2013-06-12 05:14 - 2013-06-12 05:14 - 00000000 ____D C:\Users\timecard.Eliana-0111.000\AppData\Roaming\Adobe
2013-06-12 05:13 - 2013-06-12 05:13 - 00000020 ___SH C:\Users\timecard.Eliana-0111.000\ntuser.ini
2013-06-12 05:13 - 2013-06-12 05:13 - 00000000 ____D C:\Users\timecard.Eliana-0111.000\AppData\Local\VirtualStore
2013-06-11 16:01 - 2013-06-11 16:01 - 00050176 ____A C:\Users\Eliana\Documents\OPEN BILLS 6-11-13.xls
2013-06-08 06:42 - 2013-06-13 03:03 - 01141248 ____A (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2013-06-08 06:40 - 2013-06-13 03:03 - 14327808 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2013-06-08 06:40 - 2013-06-13 03:03 - 13760512 ____A (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2013-06-08 06:40 - 2013-06-13 03:03 - 02046976 ____A (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2013-06-08 06:40 - 2013-06-13 03:03 - 00391168 ____A (Microsoft Corporation) C:\Windows\System32\ieui.dll
2013-06-08 06:13 - 2013-06-13 03:03 - 02706432 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.tlb

ZeroAccess:
C:\$Recycle.Bin\S-1-5-21-2187231999-3744350993-2642804641-1000\$5d72e613292d3b15d96cb38f563f0c83

Files to move or delete:
====================
C:\Users\Eliana\GoToAssistDownloadHelper.exe
C:\Users\Eliana\vipre-en-setup.exe
C:\ProgramData\0Wus25pmN.dat

==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
C:\Program Files\Windows Defender\mpsvc.dll => ATTENTION: ZeroAccess. Use DeleteJunctionsIndirectory: C:\Program Files\Windows Defender

LastRegBack: 2013-07-03 00:11

==================== End Of Log ============================

Addition.txt log:

Additional scan result of Farbar Recovery Scan Tool (x86) Version: 08-07-2013
Ran by Eliana at 2013-07-08 16:22:03
Running from C:\Users\Eliana\Desktop
Boot Mode: Normal
==========================================================

32 Bit HP BiDi Channel Components Installer (Version: 1.1.0.2)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader X (10.1.3) (Version: 10.1.3)
AlignmentUtility (Version: 16.00.0000)
Brother MFL-Pro Suite MFC-9840CDW (Version: 1.0.1.0)
Brother MFL-Pro Suite MFC-J6710DW (Version: 1.0.27.0)
Bullzip PDF Printer 4.0.0.463
CCC (Version: 16.00.0000)
CorelDRAW Graphics Suite 12 (Version: 12.0.0.458)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox (HKCU Version: 2.0.5)
FormsComponent (Version: 16.00.0000)
FOSS (Version: 16.00.0500)
GPL Ghostscript Lite 9.04
ICCHelp (Version: 1.0.0.2)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2141)
Java Auto Updater (Version: 2.0.5.1)
Java 6 Update 26 (Version: 6.0.260)
JNLP
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft IntelliPoint 8.0 (Version: 8.0.225.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Business 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft SQL Server 2005 Backward compatibility (Version: 8.05.2309)
Microsoft SQL Server Native Client (Version: 9.00.4035.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.4035.00)
Microsoft SQL Server VSS Writer (Version: 9.00.4035.00)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
MSIChecker (Version: 9.00.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
NA1Messenger (Version: 16.00.0000)
Nero 8 Essentials (Version: 8.3.569)
neroxml (Version: 1.0.0)
Nitro Reader 3 (Version: 3.0.6.3)
NRF (Version: 16.00.0000)
Panda ActiveScan 2.0 (Version: 01.04.01.0014)
PolicyManager (Version: 16.00.0000)
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
QuickBooks (Version: 21.0.4008.904)
QuickBooks Premier: Mfg and Whsle Edition 2011 (Version: 21.0.4008.904)
Realtek High Definition Audio Driver (Version: 6.0.1.6106)
Reconciler (Version: 16.00.0000)
ReportServer (Version: 16.00.0000)
Security Task Manager 1.6f (Version: 1.6f)
SupportUtility (Version: 16.00.0000)
System (Version: 16.00.0000)
Time Clock MTS V3.0.7
UnifiedPrinting (Version: 16.00.0000)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
UPS WorldShip (Version: 15.0)
UPSICC (Version: 16.00.0000)
UPSlinkHTTP (Version: 1.0.0.13)
UPSVC2008MM (Version: 1.00.0000)
UPSVCMM (Version: 12.00.0000)
VCRedistSetup (Version: 1.0.0)
Version 8.9.105
VIPRE Antivirus (Version: 6.2.4.7)
WebHelp (Version: 1.00.0000)
WorldShip (Version: 16.00.0000)
WSShared (Version: 16.00.0000)

==================== Restore Points =========================

15-05-2013 05:00:04 Scheduled Checkpoint
15-05-2013 08:00:22 Windows Update
23-05-2013 05:00:04 Scheduled Checkpoint
31-05-2013 05:00:05 Scheduled Checkpoint
07-06-2013 14:01:33 Scheduled Checkpoint
13-06-2013 08:00:18 Windows Update
21-06-2013 05:00:06 Scheduled Checkpoint
29-06-2013 05:00:05 Scheduled Checkpoint
05-07-2013 17:44:03 Restore Operation

==================== Hosts content: ==========================

2012-01-18 13:04 - 2013-06-26 14:24 - 00000755 ____A C:\windows\system32\Drivers\etc\hosts
127.0.0.1 localhost
127.0.0.1 myspace.com

==================== Scheduled Tasks (whitelisted) =============

Task: {41F711C9-D814-45F2-8A53-B0455D4AD612} - System32\Tasks\Microsoft\Windows\Media Center\mcupdate_scheduled => C:\Windows\ehome\mcupdate.exe [2010-11-20] (Microsoft Corporation)
Task: {505D5AA7-FA05-47E8-BDCB-0209E7DC8EBD} - System32\Tasks\{80CF79A4-86B5-4694-8628-0E3104892369} => C:\Program Files\UPS\WSTD\WorldShipTD.exe No File
Task: {83BBC09F-1E82-4A20-8412-BA342C7A01BD} - System32\Tasks\{1B9A2147-1D7F-4964-BDA2-F88477C4024E} => C:\TimeCard Manager 8\TCM.exe [2010-11-30] (EconSoft)
Task: {C19FEC98-BE16-4A92-AD3C-950870C6A3EA} - System32\Tasks\Microsoft_Hardware_Launch_IPoint_exe => c:\Program Files\Microsoft IntelliPoint\IPoint.exe [2010-07-21] (Microsoft Corporation)

==================== Faulty Device Manager Devices =============

Name: SBRE
Description: SBRE
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SBRE
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

==================== Event log errors: =========================

Application errors:
==================
Error: (07/08/2013 03:58:34 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Manufacturing and Wholesale Edition 2011":
Got unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 03:58:20 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Manufacturing and Wholesale Edition 2011":
Got unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 10:55:18 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Manufacturing and Wholesale Edition 2011":
Got unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 10:54:11 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Got unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 10:54:02 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (07/08/2013 08:14:36 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Manufacturing and Wholesale Edition 2011":
Got unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 08:14:22 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Got unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 08:14:12 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

System errors:
=============
Error: (07/08/2013 09:44:54 AM) (Source: Service Control Manager) (User: )
Description: The sbwtis service failed to start due to the following error:
%%1753

Error: (07/08/2013 09:44:44 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (07/08/2013 09:44:43 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (07/08/2013 09:44:43 AM) (Source: Service Control Manager) (User: )
Description: The SQL Server VSS Writer service terminated unexpectedly. It has done this 1 time(s).

Error: (07/08/2013 09:44:41 AM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

Error: (07/08/2013 09:44:41 AM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

Error: (07/08/2013 09:43:36 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (07/08/2013 09:43:36 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (07/08/2013 09:43:36 AM) (Source: Service Control Manager) (User: )
Description: The SQL Server VSS Writer service terminated unexpectedly. It has done this 1 time(s).

Error: (07/08/2013 09:43:33 AM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

Microsoft Office Sessions:
=========================
Error: (07/08/2013 03:58:34 PM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Manufacturing and Wholesale Edition 2011Got unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 03:58:20 PM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Manufacturing and Wholesale Edition 2011Got unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 10:55:18 AM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Manufacturing and Wholesale Edition 2011Got unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 10:54:11 AM) (Source: QuickBooks)(User: )
Description: QuickBooksGot unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 10:54:02 AM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (07/08/2013 08:14:36 AM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Manufacturing and Wholesale Edition 2011Got unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 08:14:22 AM) (Source: QuickBooks)(User: )
Description: QuickBooksGot unexpected error 5 in call to NetShareGetInfo for path \\KANDEEXP\SharedDocs\Intuit\QuickBooks\Company Files\2011 QUICKBOOKS FILES\JAN 2011 QBKS MASTER.QBW

Error: (07/08/2013 08:14:12 AM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

==================== Memory info ===========================

Percentage of memory in use: 61%
Total physical RAM: 2004.52 MB
Available physical RAM: 777.31 MB
Total Pagefile: 4009.04 MB
Available Pagefile: 2285.14 MB
Total Virtual: 2047.88 MB
Available Virtual: 1897.13 MB

==================== Drives ================================

Drive c: (Windows) (Fixed) (Total:465.56 GB) (Free:413.09 GB) NTFS
Drive f: () (Removable) (Total:0.47 GB) (Free:0.46 GB) FAT

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 466 GB) (Disk ID: 8C794153)
Partition 1: (Active) - (Size=200 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=466 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (Size: 484 MB) (Disk ID: 00000000)
Partition 1: (Not Active) - (Size=484 MB) - (Type=06)

==================== End Of Log ============================

AdvancedSetup · July 8, 2013

Is this your log over on Bleepingcomputer? If so you need to close that one so that you don't waste the resources of helpers please.

http://www.bleepingcomputer.com/forums/t/500481/computer-scans-are-clean-but-cannot-download/

Thanks

rivercity03 · July 9, 2013

Done. I initially posted there, but it looked like people here responded faster and I really need this to be gone.

MrCharlie · July 9, 2013

Download the attached fixlist.txt to the same folder as FRST.

Run FRST and click Fix only once and wait

The tool will create a log (Fixlog.txt) please post it to your reply.

-------------------------

Then.....

Download Malwarebytes Anti-Rootkit from HERE

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

rivercity03 · July 9, 2013

Here is fixlog.txt:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 08-07-2013
Ran by Eliana at 2013-07-09 08:22:28 Run:1
Running from C:\Users\Eliana\Desktop\FRST
Boot Mode: Normal

==============================================

HKCU\Software\Classes\CLSID\{fbeb8a05-beee-4442-804e-409d6c4515e9} => Key deleted successfully.
Winsock: Catalog5 entry 000000000001\\LibraryPath was set successfully to %SystemRoot%\system32\NLAapi.dll
C:\Windows\System32\Drivers\yjumrhm.sys => Moved successfully.
C:\$Recycle.Bin\S-1-5-21-2187231999-3744350993-2642804641-1000\$5d72e613292d3b15d96cb38f563f0c83 => Moved successfully.
C:\ProgramData\0Wus25pmN.dat => Moved successfully.
"C:\Program Files\Windows Defender" => Deleting reparse point and unlocking started.
"C:\Program Files\Windows Defender\en-US" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpAsDesc.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpClient.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpCmdRun.exe" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpCommu.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpEvMsg.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpOAV.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpRTP.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpSvc.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MSASCui.exe" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpCom.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpLics.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpRes.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender" => Deleting reparse point and unlocking completed.

==== End of Fixlog ====

Running MBAR now

MrCharlie · July 9, 2013

OK...FRST scan looks Good!

MrC

rivercity03 · July 9, 2013

The firewall is back on and I did the updates! Not sure if you needed to see the MBAR log, but I will attach it. I also attempted to download the PDF I was needing and had no issues!! Thank you!

mbar-log-2013-07-09 (08-46-50).txt

MrCharlie · July 9, 2013

Good.....a couple of more scans:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

rivercity03 · July 9, 2013

I am having issues with this. I ran the scan and came back. The log was pulled up on my computer, but I could not do anything due to the registry key error. The log is nowhere to be found. Do I scan again? I am nervous to because after the scan ran earlier I was having trouble getting an internet connection.

MrCharlie · July 9, 2013

Look at the bottom of my instructions, it says to reboot the computer if this happens.

MrC

rivercity03 · July 9, 2013

I did reboot and the error went away. After that I lost my internet connections. A couple of reboots later though the connection came back, but I still cannot find the log.

MrCharlie · July 9, 2013

Go to Start > Run > copy and paste this in:
C:\ComboFix.txt
Now hit Enter
See if the log pops up.

If not.....

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

Double-click SystemLook.exe to run it.
Copy the content of the following codebox into the main textfield:
```
:filefindComboFix.txt 
```
Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

MrC

rivercity03 · July 9, 2013

SystemLook 30.07.11 by jpshortstuff
Log created at 14:39 on 09/07/2013 by Eliana
Administrator - Elevation successful

========== filefind ==========

Searching for "ComboFix.txt"
No files found.

-= EOF =-

MrCharlie · July 9, 2013

See if there's any logs inside of this folder:

C:\Qoobox

MrC

rivercity03 · July 9, 2013

Ok. I found a couple in there. I will attach them. I wasn't sure which one you would need.

ComboFix2.txt

ComboFix-quarantined-files.txt

MrCharlie · July 9, 2013

Looks Good.....

Lets check for any adware while you're here:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.
AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)
It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
Now click on the Search tab.
Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.
You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:
/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

rivercity03 · July 9, 2013

# AdwCleaner v2.304 - Logfile created 07/09/2013 at 15:33:08
# Updated 03/07/2013 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (32 bits)
# User : Eliana - ELIANA-0111
# Boot Mode : Normal
# Running from : C:\Users\Eliana\Desktop\adwcleaner.exe
# Option [search]

***** [services] *****

***** [Files / Folders] *****

Folder Found : C:\ProgramData\Ask
Folder Found : C:\Users\Eliana\AppData\Roaming\OpenCandy

***** [Registry] *****

Key Found : HKCU\Software\APN PIP
Key Found : HKCU\Software\PIP
Key Found : HKCU\Software\YahooPartnerToolbar
Key Found : HKLM\Software\PIP

***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16611

[OK] Registry is clean.

-\\ Google Chrome v27.0.1453.116

File : C:\Users\Eliana\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [901 octets] - [09/07/2013 15:33:08]

########## EOF - C:\AdwCleaner[R1].txt - [960 octets] ##########

As far as I can tell there is nothing that needs to be saved.

MrCharlie · July 10, 2013

Some adware found....lets clear it out.....

Please re-run AdwCleaner
Click on Delete button.
Confirm each time with OK if asked.
Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please Post the contents of that document.
Do Not Attach It!!!

MrC

MrCharlie · July 11, 2013

How are we doing??

Do you still need help or can I close this post??

MrC

rivercity03 · July 11, 2013

I never got an email that there was a new message here. I will do the steps above

rivercity03 · July 11, 2013

Ok, Here is the Adwcleaner log:

# AdwCleaner v2.304 - Logfile created 07/11/2013 at 14:17:29

# Updated 03/07/2013 by Xplode

# Operating system : Windows 7 Professional Service Pack 1 (32 bits)

# User : Eliana - ELIANA-0111

# Boot Mode : Normal

# Running from : C:\Users\Eliana\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Folder Deleted : C:\ProgramData\Ask

Folder Deleted : C:\Users\Eliana\AppData\Roaming\OpenCandy

***** [Registry] *****

Key Deleted : HKCU\Software\APN PIP

Key Deleted : HKCU\Software\PIP

Key Deleted : HKCU\Software\YahooPartnerToolbar

Key Deleted : HKLM\Software\PIP

***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16611

[OK] Registry is clean.

-\\ Google Chrome v28.0.1500.71

File : C:\Users\Eliana\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1028 octets] - [09/07/2013 15:33:08]

AdwCleaner[R2].txt - [1088 octets] - [11/07/2013 14:16:34]

AdwCleaner[s1].txt - [1032 octets] - [11/07/2013 14:17:29]

########## EOF - C:\AdwCleaner[s1].txt - [1092 octets] ##########

Computer scans clean, but still having issues

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