PUP.Optional.Trovi.A Keeps Reappearing

[ErnieAd]

Hi!

 

"PUP.Optional.Trovi.A"   appears twice as a quarantined item every time I scan with Malwarebytes.

I read a former note on this topic and have saved the logs as directed by a Malwarebyte Staff member.

The Malwarebyte and RogueKiller Logs are attached.

 

Thanks for your help

 

Ernie Adsett

 

LogMBAB140715_1.txt

LogRogueKiller140715_1.txt

[MrCharlie]

Welcome to the forum.

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 

Please run a Quick Scan with Malwarebytes (if possible)

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button. (make sure the Addition box is checked)
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller <-------XP

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[ErnieAd]

Thanks MrCharlie!

The Storm Arthur came through here and shut us down for a bit, so I will get back to this and follow your advice soon.

 

Ernie

[MrCharlie]

OK...MrC

[ErnieAd]

HI MrC!

 

I have completed the operations as requested and the logs are in four attached files.

When I ran RogueKiller it brought up the link 

http://www.adlice.com/kernelmode-rootkits-part-1-ssdt-hooks/

and then stopped.

I had run it before to the end on the 15th so I included that log.

 

Let me know what the next steps are and I appreciate your assistance.

 

Many thanks!

 

Ernie Adsett

 

FRST.txt

Addition.txt

MalwareBytesLog140719_1.txt

LogRogueKiller140715_1.txt

[MrCharlie]

Make sure you have created a restore point and.....

Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.

  Close the tool out when it's done....we'll use it later.

  ----------------------------------

  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

  Run FRST.exe/FRST64.exe and click Fix only once and wait

  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

  -----------------------------------

  Open up Chrome

  Then in Chrome go to Settings > Under Sign In, go to Google Dashboard > Click on Settings > Click on Stop and Clear left bottom of the page.

  ----------------------------------------

  Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................

  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  Next.........

  If you're using Malwarebytes 2.0, please run a Threat Scan

  Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

  Same for PUM (Potentially Unwanted Modifications)

  Quarantine All that's found

  MrC

[ErnieAd]

Seems that now I cannot run FRST.exe without it being removed by Norton 360 even though I have shut down everything I can find in Norton.  How do I complete shut down Norton or what should I do next?

 

Many thanks!

 

Ernie

[MrCharlie]

Look through these:

http://lmgtfy.com/?q=disable+norton+360+temporarily

or try it in safe mode.

MrC

[ErnieAd]

Got FRST it to work so the FixLog is Attached.

Is the "Stop & Clear" for the Chrome Sync?  If so, How do I save all my bookmarks, extensions, etc. in order to reload them?

 

Thanks!

 

Ernie Adsett

 

 

 

Fixlog.txt

[MrCharlie]

Is the "Stop & Clear" for the Chrome Sync?  If so, How do I save all my bookmarks, extensions, etc. in order to reload them?

They won't be affected, MrC

[ErnieAd]

 

I've gone through the complete request list you sent.

 

Here's the Junkware Removal text and the FixLog.txt is attached in a reply above.

 

For the first time in a long time, Malwerbytes did not come up with those PUPs

 

Quite a process

 

Thanks again!

 

Ernie

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.1.3 (03.23.2014:1)

OS: Windows 7 Professional x86

Ran by Adsett on Mon 07/21/2014 at 15:32:48.86

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

~~~ Services

 

 

 

~~~ Registry Values

 

 

 

~~~ Registry Keys

 

 

 

~~~ Files

 

 

 

~~~ Folders

 

Successfully deleted: [Folder] "C:\Users\Adsett\AppData\Roaming\getrighttogo"

Successfully deleted: [Empty Folder] C:\Users\Adsett\appdata\local\{0C93ED1E-10CC-4083-AE12-2B02D4F63847}

Successfully deleted: [Empty Folder] C:\Users\Adsett\appdata\local\{34F7472F-ED9A-4DA5-B176-8227B4D37342}

Successfully deleted: [Empty Folder] C:\Users\Adsett\appdata\local\{D0FFAC01-E3B2-4653-9BDA-5FF17C58CFEE}

 

 

 

~~~ Event Viewer Logs were cleared

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Mon 07/21/2014 at 15:41:37.13

Computer was rebooted

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[MrCharlie]

Good......if there's no other problems:

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[ErnieAd]

Hi MrC

 

Here's the log for the Security Check:

 

Appreciate it!

 

Ernie

 

 Results of screen317's Security Check version 0.99.86  

 Windows 7 Service Pack 1 x86 (UAC is disabled!)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Norton 360    

 WMI entry may not exist for antivirus; attempting automatic update. 

`````````Anti-malware/Other Utilities Check:````````` 

 Java 7 Update 45  

 JavaScript Tooling    

 Visual Studio Extensions for Windows Library for JavaScript 

 Java version out of Date! 

 Adobe Reader XI  

 Google Chrome 35.0.1916.153  

 Google Chrome 36.0.1985.125  

 Google Chrome plugins...  

````````Process Check: objlist.exe by Laurent````````  

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbam.exe  

 Malwarebytes Anti-Malware mbamscheduler.exe   

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 11% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log`````````````````````` 

[MrCharlie]

Out dated programs on the system are vulnerable to malware.

Please update or uninstall them:

-----------------------------------

Java 7 Update 45 <------please update, should be Update 65

Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now

Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here

Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

--------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter. (it may look like CF is re-installing but it's not)

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Download Delfix from here and save it to your desktop. (you may already have this)

• Ensure Remove disinfection tools is checked.
• Click the Run button.
• Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:

If you used FRST and can't delete the quarantine folder:

Download the fixlist.txt to the same folder as FRST.exe.

Run FRST.exe and click Fix only once and wait

That will delete the quarantine folder created by FRST.

The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[AdvancedSetup]

Glad we could help.

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