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Scan complete - No Infections, but 23 reported


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Hello and :welcome: :
 
It sounds as if MBAM's settings may not be configured to treat PUPs and PUMs as malware.
 
In order to sort this out, we would need a bit more info.

1. Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

AND

2. Please attach the relevant MBAM scan log to your next reply, as well (instructions are below).

 

Thanks,

-------------------

 

 

How to get scan logs:
(Export log to save as a txt file for posting in the forum when requested)

  • Open MBAM.
  • Click on the HISTORY tab > APPLICATION LOGS.
  • Double-click on the SCAN LOG which shows the date and time of the scan just performed (or the one you are asked to post).
  • Click EXPORT.
  • Click TEXT FILE (*.txt)
  • In the "Save File" dialog box which appears, click on DESKTOP.
  • In the FILE NAME box, type a name for your scan log.
  • A message box named "File Saved" should appear, stating that "Your file has been successfully exported".
  • Click OK.
  • Attach the saved log to your next reply.
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Hi:

 

Re-ran with PUP detection - that was it.  Thanks

 

Yes, your posted scan log shows that MBAM is not configured to automatically deal with PUPs or PUMs. ;)

You might want to check that your settings look like the attached screen shot.

 

If you still need help sorting this out, please post back with another scan log, AND the requested 3 Diagnostic Logs, so that we can better assist you.

 

Thanks very much,

post-29793-0-83951500-1425210770_thumb.p

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