New 2.1x version not running

[rebelONe]

Hi-

 

I made an account just to post that I also am unable to launch malwarebytes 2.1.4. It asks for elevated privileges then just dissapears.

 

Windows 8.1 pro 64bit.

 

NOthing in running applications or processes. It will run in safe mode though.

 

I rolled back to V 2.0.4 and all is well.

 

thanks for reading...

[Firefox]

Hello and Welcome!

 

Give this a try: Installer error - version upgrade - log in as administrator

[rebelONe]

thanks for the link... no dice though... back at 2.0.4 and no probs there.

[Firefox]

If you like we can try the steps below...

Let's try this next (its a clean re-install of Malwarebytes so make sure you have your ID and KEY handy as you may need them to re-activate your Malwarebytes)....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process for version 2x
• If that does not correct the issue, then Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here => Common Questions, Issues, and their Solutions

Thank You,

Firefox

[rebelONe]

Hello---

 

So ran mbam-clean (from safe mode)

rebooted.

installed mbam-setup-2.1.4.1018.exe

rebboted

 

See attached log files.

 

 

 

The install apears to go fine but when I launch mbam it asks for elevated priveleges, then nothing...

 

The MBAMService is stopped and if I start it manually, it attempts to start, but imediately fails and sits in the 'stopped' state.

 

mbam 2.1.x does run in safe mode.

 

the older 2.0.x version does not have these issues.

 

Anyway, any more info I can provide just say!

 

thanks

 

 

Addition.txt

FRST.txt

CheckResults.txt

[Firefox]

Thanks for the logs, we will need to wait for someone from staff to review them... any reason why you ran the mbam-clean tool in safe mode instead of regular mode?

[rebelONe]

any reason why you ran the mbam-clean tool in safe mode instead of regular mode?

I just wanted to be sure trend micro was not interfering... I've done it in regular mode too though.

[AdvancedSetup]

The computer is having some issues according to the logs that may possibly be due to your Trend Micro Maximum Security or something else.

 

Please temporarily uninstall Trend Micro Maximum Security and revert back to the built-in antivirus that is part of Windows 8.1

 

Then run the MBAM CLEAN process again.

 

Your search also appears to be broken with can affect other programs.

 

Please visit the following site and run the fixit tool from Microsoft.
Fix Windows Desktop Search when it crashes or not showing results
 

 

 

 

System errors:
=============
Error: (03/25/2015 05:13:58 PM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The Hyper-V Virtual Machine Management service did not shut down properly after receiving a preshutdown control.

Error: (03/25/2015 05:13:25 PM) (Source: DCOM) (EventID: 10005) (User: Antii-PC8)
Description: 1084WSearchUnavailable{9E175B68-F52A-11D8-B9A5-505054503030}

Error: (03/25/2015 05:13:25 PM) (Source: DCOM) (EventID: 10005) (User: Antii-PC8)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (03/25/2015 05:13:19 PM) (Source: DCOM) (EventID: 10005) (User: Antii-PC8)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (03/25/2015 05:12:56 PM) (Source: DCOM) (EventID: 10005) (User: Antii-PC8)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/25/2015 05:12:56 PM) (Source: DCOM) (EventID: 10005) (User: Antii-PC8)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/25/2015 05:12:56 PM) (Source: DCOM) (EventID: 10005) (User: Antii-PC8)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/25/2015 05:12:56 PM) (Source: DCOM) (EventID: 10005) (User: Antii-PC8)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/25/2015 05:12:56 PM) (Source: DCOM) (EventID: 10005) (User: Antii-PC8)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/25/2015 05:12:56 PM) (Source: DCOM) (EventID: 10005) (User: Antii-PC8)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

[rebelONe]

well i purged trend micro ran mbam clean again reinstalled mbam 2.1.x

 

nada... still wont run in windows normal mode. guess i'll just stick with 2.0.x

 

must be something changed in the new release that my machine just doesn't like, thanks for all the help regardless.

[AdvancedSetup]

Well we can continue looking into the issue unless you don't have time or don't wish to. Let me know.

 

Thanks

[rebelONe]

thanks. I'd love to get the new version running... what's next?

[rebelONe]

here is a screen of the message i get after trying to manually start the MBAMservice. (it tries to start but imediately fails)

 

might help

 

thanks

[AdvancedSetup]

Please try reviewing the video from this article and see if your registry is having some type of permission issues.

https://forums.malwarebytes.org/index.php?/topic/124715-runtime-error-0-440-and-339-automation-errors/

Let me know what you find please.

Thanks

[rebelONe]

wow... TONS of access denied events.

[AdvancedSetup]

Please either try fix or export and save to a log your denied events and post so we can see what's going on.

[AdvancedSetup]

Are you still with us?

[rebelONe]

yep still here, just been crazy busy. i'll get back to this soon as i can

 

 

thanks!

[rebelONe]

I tried fixing registery permissions for the access denied events, but it was a never ending list and I don't really think I made much headway. Ill look into eporting the logs...

 

Thanks again

[AdvancedSetup]

Well we should only be changing a few entries. What entries are you seeing? Could be something not related to MBAM maybe?

[rebelONe]

Yeah for sure there are entries not related to mbam. There are hundres if not thousands of the "access denied" entries. I'm thinking it's time to lay down a new windows installation. It's been a few years.

[AdvancedSetup]

That might be a good idea. Let me know what you decide

 

Thanks