Jump to content

Deactivating MBAM account on broken computer


Recommended Posts

Hello,

 

Yesterday my old laptop died on me and now I want to install MBAM on my new laptop. How should I proceed, I cannot deactivate the account on the old computer because it is really dead :angry: .

 

I do not have a license left for another computer so I think I need to disable the old one someway.

 

Hope you can help me.

Link to post
Share on other sites

Hi:

 

I presume this is a 3-PC, subscription license for MBAM Premium?

 

If so, the critical point is that the license be activated and in use on no more than 3 computers in your household at one time.

 

It would be preferable to deactivate or uninstall MBAM Premium from the "dead" computer.

But if it is truly dead, then it's a moot point.

 

IFFFF you purchased the license directly from the Malwarebytes online store, you may wish to contact the e-commerce partner, cleverbridge, to explain the predicament and to update them on your license status.

Their contact info is here and here.

 

There is more information about licensing here:

Billing and Licensing

License Renewal FAQs

 

Thank you,

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.