Techguy9 Posted July 9, 2015 ID:975241 Share Posted July 9, 2015 When I attempt to activate my premium version of Malwarebytes, I receive the box with error code, as shown in the Snippet that is attached. Says Error Code 404 The License Key Was Not Found. It continues as indicated in the screen shot. This is what has been done: All steps have been done logged in as the administrator on my Windows 7 Pro Machine - Dell E5500 Laptop The update to the version 2.1.8.1057 resulted in my accidentally leaving the default selection of the "Don't know where I got my license" etc instead of selecting "I Purchased My License" which I did pay for. I still have the original lifetime ID and Key Code from my purchase. This indicated that I had 300 some odd days available left on my Lifetime License! I deactivated, then tried "Change License" with my original ID and Key and the error box resulted as in the screen shot. Downloaded and Used the MBAM Clean utility, downloaded the 2.1.8 version again, went through the install steps as indicated on the forum, did not select Trial, Did Reboot when asked, etc. Attempted to activate again, same error. HELP! Also, I turned off ICS on my LAN Connection, Turned User Account Control completely off, switched to Google Public DNS servers at 8.8.8.8 and 8.8.8.4, flushed DNS, Completely disabled my Avast anti-virus, Even attempted to change the date and time of the PC back to when I originally installed the product (this change resulted in an error that indicated that I was not connected to the internet but in fact I was and confirmed via browser when I tried to activate again with my ID and KEY) All other changes, and then re-attempts at activated resulted in the same attached error box... Please help! Thanks! Link to post Share on other sites More sharing options...
Techguy9 Posted July 9, 2015 Author ID:975242 Share Posted July 9, 2015 Also, one additional tid-bit of information, just for giggles, I grabbed a desktop computer that I have running win 7 Pro as well with a lifetime license too, deactivated the license, then did a Change License and used the same key for my laptop, and it worked fine without issue, so I know that the key itself is good, and that it must be something with my laptop. Of course, I deactivated it on the desktop, then put my original desktop license ID and Key code back in, and it again re activated without incident. Just thought this might be noteworthy... Link to post Share on other sites More sharing options...
Firefox Posted July 9, 2015 ID:975258 Share Posted July 9, 2015 Hello and Welcome! What version do you currently have installed on the laptop were its failing? Link to post Share on other sites More sharing options...
Techguy9 Posted July 10, 2015 Author ID:975346 Share Posted July 10, 2015 From my above post.. The update to the version 2.1.8.1057 Link to post Share on other sites More sharing options...
Firefox Posted July 10, 2015 ID:975355 Share Posted July 10, 2015 We would need more info on the system.... Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs (the three files should be CheckResults.txt, FRST.txt and Addition.txt) Thank You, Firefox Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 11, 2015 ID:975520 Share Posted July 11, 2015 Hello Techguy9,As regards the "404" error message on activation, Please contact our Consumer Customer Support thru this link and provide the detail you have here. One of our support experts on licensing & activation will be happy to research and help guide you.https://support.malwarebytes.org/customer/portal/emails/new?b_id=6400 The 404 is a unfortunate condition that some of our customers have seen. That can be resolved with guided help thru our Support Help portal.Please use that.Sincerely. Link to post Share on other sites More sharing options...
Techguy9 Posted July 13, 2015 Author ID:975857 Share Posted July 13, 2015 Thanks Maurice, Is there any additional information that you can give me about this? What has fixed it in the past? With guided help - do you have specific steps that need to be taken? If so, can you provide? Thanks! Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 13, 2015 ID:975874 Share Posted July 13, 2015 Hello, You need one-to-one help on the Customer support help system. Please contact our Consumer Customer Support thru this link and provide the detail you have here. One of our support experts on licensing & activation will be happy to research and help guide you.https://support.malwarebytes.org/customer/portal/emails/new?b_id=6400 Link to post Share on other sites More sharing options...
Techguy9 Posted July 13, 2015 Author ID:975881 Share Posted July 13, 2015 I had already submitted the request, was just hoping you could point me in the right direction without having to wait on responses...Just really do not like it when I cannot figure out a problem.. Link to post Share on other sites More sharing options...
JokesOnYou Posted July 15, 2015 ID:976564 Share Posted July 15, 2015 Hi Techguy9, I am having the same issue with many activation codes that I purchased online... error code 404 and some few 403. Lucky today I discovered that on version 2.1.6.1002 the keys still work and can activate with no error messages, but after a while it asks to update to the newer version 2.1.8.1057 and once MBAM reinstalls and lanuches your previous key is revoked and you start with a trial version, you try to put your ID and Key again but it will reply error code 404. Are then, all this keys that give error, pirated from the earlier version and can't work on the newest one? I also opened a support ticket, with patience I got my first reply after 3 days, first troubleshooting task from helpdesk was: Welcome to Malwarebytes support, my name is Mike and I’ll be assisting you today.We are sorry for your troubles. Have you tried copy/pasting your ID and Key instead of typing them in? If you aren’t familiar with how to copy/paste, here’s a great website that shows you how to do that.How to copy and pasteIf that did not work please(1) Send us the ID and Key you have been using for activation.(2) Tell us where the license was purchased from.Kind regards, Even with Copy & Paste the error still persists. I sent ID and Keys to the agent and told them where I bought them. If you got a solution please share it with me. Thanks! Link to post Share on other sites More sharing options...
bdubrow Posted July 16, 2015 ID:976740 Share Posted July 16, 2015 Hi JokesOnYou-- I just sent you a PM asking for some info to be sent to me via PM. And then the best course of action after that would be to contact our Support team here: https://support.malwarebytes.org/customer/portal/emails/new?b_id=6438 They'll be able to get you straightened out. Thanks! Link to post Share on other sites More sharing options...
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