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Can't Start, Uninstall or use the mbam-clean program.


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Hello and :welcome: :
 

 

First, please check to make sure that the MBAM Self-Protection module is disabled (GUI > Settings > Advanced Settings).

 

Then, let's get a bit of system information to see what might be going on.

Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

Thank you,

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Hi:
 
Thanks for the logs.
 
Normally, it would help to see the CheckResults.txt log from the other tool, mbam-check.
 
But the FRST logs show that the system is probably infected.

We are not permitted to rwork on possible malware-related issues here in this section of the forum.
Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.

 

>>As you have already run FRST, after reading the pinned topic mentioned above, please attach your same logs to a new, separate post in the malware removal section.
A malware analyst will assist you with looking into your issue - the helper will guide you through scanning, cleanup and repair, including getting MBAM up and running.

Thanks,

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Hi:

 

It's not completely clear what's going on, as we are missing the CheckResults.txt log from mbam-check, as explained for Log Set 2 here.

 

But the FRST logs show changes/modifications consistent with infection.

 

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.

 

>>As you have already run FRST, after reading the pinned topic mentioned above, please attach your same logs to a new, separate post in the malware removal section.
A malware analyst will assist you with looking into your issue - the helper will guide you through scanning, cleanup and repair, including getting MBAM up and running.

 

But it's up to you, of course.

 

Thanks,

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