Unable to connect to internet after trojan quarantine and clean up

[AgentHopscotch]

Hi all,

 

As described, Malwarebytes detected and quarantined a trojan plus two regedit items. After quarantine and deletion of these items, my Win8 PC is unable to make any outside internet connection. I see I need to run Farbar Recovery Scan tool. Please see attached output from the scanning tool.

 

Thank you in advance for help!

FRST.txt

Addition.txt

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

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Please re-run Malwarebytes' Anti-Malware.

• Click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.
• Save the file to your desktop and include its content in your next reply.

[AgentHopscotch]

Hi, here's the MalwareBytes scan log export file as requested.

 

Please let me know what the next needed step is. Thank you in advance~!

ScanLog.txt

[TwinHeadedEagle]

Can you attach MalwareBytes report that shows what has been deleted prior to losing your connection?

[AgentHopscotch]

See attached export files from the day connection was lost. Unfortunately, my 2nd laptop was in the shop from that day until now. And I know I should I have taken a screen shot of the quarantine screen before I deleted the items, but I was too confident. Anyway, this is the best and only information about the scan history.

DailyProtectionLog.txt

ScanLog2.txt

[TwinHeadedEagle]

This report is also empty. Can you attach all recent Scan reports?

[AgentHopscotch]

I think I screwed the pooch during and after the quarantining process. I was extremely sick (still am!) and willy nilly deleted stuff in MalwareBytes before I realized that I had lost internet access for everything (browser, Skype, Dropbox, etc.). You can see in the Daily Protection Log that MWB found 3 items on the 19th. Those 3 items were quarantined, and then I deleted them. I've attached screen shots of what is left MWB History for your reference.

 

Is there any hope? Or should I rebuild the machine?

 

01132016-ScanLog.txt

01192016-ScanLog1.txt

01192016-ScanLog2.txt

01192016-DailyProtectionLog.txt

ScreenPrints.docx

[AgentHopscotch]

Bump~ If the machine is unrecoverable, please let me know!

 

Thanks in advance.

[TwinHeadedEagle]

Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Make sure all of the options are checked!
• Press Scan.
• It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

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Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[AgentHopscotch]

Ugggggghhhh well I just started rebuilding the machine. Thank you for trying. You can close this thread. Or do you need me to mark it closed?

[TwinHeadedEagle]

Administrator will close it.

[AdvancedSetup]

Glad we could help.

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