Malwarebytes Web Protection disabled

[Charley92]

Good day, I recently installed and activated Malwarebytes Anti-Malware Home (Premium), but, the real time web protection will not stay enabled, the application log reads:

Protection, 1/28/2016 3:59 AM, SYSTEM, ODILI-PC, Protection, Malicious Website Protection, Starting, 

Protection, 1/28/2016 3:59 AM, SYSTEM, ODILI-PC, Protection, Malicious Website Protection, Failed, 

Error, 1/28/2016 3:59 AM, SYSTEM, ODILI-PC, Protection, MWAC::CreateList - Rules IP Block List, 536870924...PLEASE HELP 

[daledoc1]

Hello and :
 
If rebooting the computer does not resolve the issue, let's start with routine troubleshooting:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x-- it's important to reboot when prompted by the removal tool and it's a good idea to reboot again after reinstalling.
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[Charley92]

Hey, thanks a lot daledoc1, rebooting my system didn't work, but the MBAM clean removal process worked just fine...I appreciate your helpful response

[daledoc1]

Super!

 

Thanks for the follow-up.

I'm glad I could help.

 

Cheers,

[TheLostBoy]

Are the responses/steps here still valid? I have the same problem and would like to try them. Thank you. Walt

[Firefox]

Are the responses/steps here still valid? I have the same problem and would like to try them. Thank you. Walt

 

Hello and Welcome!

 

Normally were prefer that everyone start their own topic as everyone's computer is different, that being said, yes the steps above in post #2 above are still valid.

 

Try those steps and if it does not resolve your issue, come back and start your own topic with the requested logs.

 

Thanks for understanding...

[TheLostBoy]

Understood. And thanks. Will do

[Firefox]

Your welcome, let us know if it resolves your issue...

[TheLostBoy]

Yes, those steps worked just fine. Next time I'll be sure and start a new topic. Well, if there ever is a next time. MWBAM has always worked pretty darn good for me. Thanks for your attention. Walt

[Firefox]

Glad those steps worked for you...

Should you encounter any further issues, don't hesitate to come back... simply by creating another topic of your own.

Safe surfing out there....

[BESM]

I have had this problem for a while and have finally resolved it for my particular system.

 

I am running Windows 7 64bit

 

Turns out that I did not have Windows Firewall enabled - it had become disabled somehow.

Once the Windows Firewall was set to work, the Malicious Website Protection could be enabled.

YMMV

HTH