turk621

Ron, re post #317...as I posted previously, when I chose safe mode with networking, it loaded the PCI devices listing, and locked up there. When I shut down and restarted, it loaded to the same devices list. I can't do anything...no desktop, no windows, nothing. It's completely frozen at the devices listing. Consequently, I ordered a new PC. No point bringing it in for service, the cost would be prohibitive compared to a new purchase. Needless to say, I won't be installing mbam on my new PC. How about mb pays for half of my new PC, since since mbam's wayward update trashed my old one?

I've been back and forth with support, when I booted to safe mode with networking, my PC locked up on the PCI devices listing. Support told me to reload my xp disk, but since I seem to be frozen at the devices list, that obviously didn't work. When I rebooted, the same devices list is there. So...I'm stuck. There's nothing I can do. I could take my PC in for service, but it will likely cost a couple hundred bucks. At this point, since my PC is about 5years old, I'm probably going to buy a new one. I'm so disappointed this happened, I've recommended mb to everyone I know, now this. Will mb help me pay for this? It has completely totalled my PC. Unbelievable.

Thanks to both of you...since I have both MBAM Pro and KIS currently running, I should delete MBAM, restart, then clean MBAM, reload it, then set the exclusions in both KIS and MBAM? Just want to make sure. Thanks again PS I have XP Media Center Service Pack 3

daledoc, Did my deletions and installs, everything went fine. McAfee removal took about 30 minutes, pretty slow. I was ready to reboot because I thought it got stuck! The only thing I didn't do was the temporary pause in KIS before MBAM install. Worked OK anyway. Now, what is "mutual file exclusions"? Thanks again for the great advice. I now feel like my PC has a giant condom protecting it with KIS and MBAM!!

Thanks Daledoc, will do. If I run into any difficulty, I'll be back. Great forum you've got here!Thanks again.

Update...I found this in the malware forum... How do I remove Security Shield 2012? Our program Malwarebytes Anti-Malware can detect and remove this rogue application.

Thanks for the quick response. When I had the computer cleaned, the backup drive wasn't included, that's why I'm concerned it might be in there. I guess I'll live dangerously, plug it in, and run an MBAM Pro scan. How do you find out if Security Shield is in the MBAM signature? As I said in my first post, my McAfee AV didn't catch it when it originally downloaded(I just ordered Kaspersky Internet Security 2012 to replace McAfee, but haven't received it yet).

A little background...I had the Security Shield virus a week ago(went right through my McAfee AV), followed all the recommended solutions to get it off my computer, but the virus wouldn't let me do it. I had to take my computer in to have it removed, cost $65 an hour for tech time. When I got my cleaned computer back, I downloaded Malwarebytes Pro trial version, then after 2 days bought it. Loaded and works fine, but here's the question. I have a Seagate external backup drive that I still haven't plugged back in...fearful that Security Shield is in there lurking...if I plug in the backup drive, will MB Pro find and kill it? I'm afraid the virus will escape the Seagate and infect my computer again. Thanks in advance for any advice