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Jetter

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  1. Ok. I guess we're all set then. Thank you again for your help. I really appreciate it. Jetter
  2. So, I have done these steps. I feel that I should mention that immediately after running Adwcleaner and selecting the two WildTangent entries of preinstalled software to be quarantined and then rebooting, the pc started to get some pep in it's step. Also no lost internet connection as yet. AdwCleaner[C02].txt SecurityCheck.txt
  3. It seems pretty good for the most part. Not quite as snappy as my own device but, then again, I paid for an i7 and he only paid for an i3 so maybe that makes a difference. One thing that I have noticed since the fix though is that it keeps dropping the internet connection to my router which is only about 12 feet away while my own laptop is a couple of feet further and never drops the connection. Also, getting pop up alerts now that some of his yahoo stuff is not up to date. Something that he can just update on his own now I presume.
  4. Thank you for your help Maurice. Webroot shows that it last scanned this pc one day ago. User says that he did not knowingly set a proxy server for this system. msert.log
  5. Hi. I am posting on behalf of a friend who's pc seems to be running slowly. Any help would be greatly appreciated. FRST.txt Addition.txt MBAM_Scan_04_11_2022.txt
  6. Great! Problem solved. Taking all of your advice. Thank you for your help. 👍
  7. Ok. Have done all of that. Still no more freezing issues. Thank you again.
  8. OK, I have done all of that. There were some updates for my product on HP.com. I do use the HP Deskjet 3510 printer with a wireless connection. Have not had the freezing up issue again. Fixlog.txt
  9. Tough work schedule last couple of days. Should be able to finish that up tonight though.
  10. Thank you AdvancedSetup. I will get working on your steps and reply when I have done them . . .
  11. Hello and thank you for being here and helping. So, I've had this HP laptop for a few years now. It's a pretty good pc. Good specs and have never had a problem with it until now. Last night it froze up on me to where I had to press and hold the power button to shut it down and restart it. It happened again this morning. I am using it now to post here and it seems to be working ok at the moment. I feel that I should mention that just before the first freeze happened I was on a project of transferring all of the data from a bunch of flash drives to this laptop in order to organize all of the data on them. The first few sticks went ok but when I got to one of them I started to get errors about corrupted files or a corrupted file and then the drive would become "not recognized" by Windows anymore. I have to wonder if that corrupted file had an effect on my laptop somehow. Just a gut feeling; I could be wrong. Anyway, I will attach the logs from the tools that I have run so far and would greatly appreciate it if you could check to see if you spot anything amiss. If you need me to do anything to help you, just let me know. Thank you very much. Jeter mbam_scan_3_31_2022.txt FRST.txt Addition.txt AdwCleaner[S01].txt
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