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LJS

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  1. Thank you Maurice! That seemed to do the trick. I performed the instructions with the McAfee virus scanner and Firewall disabled, just to be on the safe side. Everything worked fine and the scan found no malicious items. Next time I do an update I will leave McAfee enabled and see what happens, but I think it will be fine. Thanks again for your help. LJS
  2. I still need help with this issue when someone is available. Thanks.
  3. Was requested to open a new post following numerous posts in the Malwarebytes Anti-malware help forum. The last post from AdvancedSetup indicated a possible software conflict. As far as running DDS.SCR or DDS.COM, I did run dds .com the other day and attached the result. I tried to do a database update today again with the same results. My database is now outdated by 15 days. Looks like it was updated on 3/10/14. (FYI...I did notice there were several Windows updates on 3/11/14).I ran a full scan yesterday following the quick scan that found the PUP, with nothing found. I ran a quick scan today that found another PUP--removed it. I received a suspicious email today that I wanted to scan with McAfee. However, using their instructions was unable to scan any folder or file. Contacted their tech support and asked: why I can't "right-click anywhere in Windows" to scan a file, and why I can't exclude Malwarebytes from a McAfee virus scan. Gave them a copy of the data that AdvancedSetup posted and they said that yes there is a conflict. Basically they want to remove Malwarebytes "as running 2 virus programs will most likely cause something to fail." I explained that I had run both for a number of years without any problem until now. I said I didn't want to delete Malwarebytes for now, that I would like to resolve this issue first. They were agreeable to that.
  4. I ran a quick scan and found PUP.OPTIONAL.SAFEINSTALL.A. It was apparently created about the time I ran FRST. I removed it and it didn't make any difference when I tried to update the scanner. I am running McAfee Sec Cen. ver 12.8 and Virus Scan ver 16.8. I have not tried to exclude Malwarebytes from my antivirus program, and when I do try it won't let me. It says, "can't exclude them because they are a critical file." Also I am not using the Windows firewall--it says it is controlled by the McAfee program.
  5. 1PW, I downloaded mbam-rules.exe (w/o virus scanner disabled), ran it and got the same error message. However, I did notice after connecting to server it said my database was outdated by 13 days. Previously it said it was outdated by approx. 361 days.
  6. Hi, I have attached the files requested. Hopefully this will provide some useful information. Fyi, I ran step #3 before step #2 in case it makes any difference. Thanks again for your help. LJS Addition.txt attach.txt CheckResults.txt dds.txt FRST.txt
  7. I followed the instructions you provided, including turning off the Real-time scanning and Firewall in the McAfee Security Center, with no success. Performed the action twice with the same result--Connecting to Server, Downloading: V2014.03.22.08, followed by the error '6' and overflow message. As I mentioned previously, I had been running this version for sometime, including updating the database, with no problem until I attempted to update the database several days ago. At that time the message was, "the database was out of date by 7 days (approximately), would I like to update."
  8. I have had Malwarebytes (free version) installed on my computer for quite some time with no problem. Recently when I connected to the server, was asked if I wanted to update. Answered yes and received the message, "Run-time error '6' Stack overflow. If I respond no the question I can get the main menu and run a quick scan. Just can't update! Uninstalled and downloaded new copy with same results. I was using version 1.75.0.1300 and version downloaded appears to be the same. Any help would be appreciated.
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