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mpfogarty

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  1. i sure don't want to violate any agreements. i originally bought about 30 licenses for business use years ago on cleverbridge reference number 4980397. at that time there wasn't a distinction between business and personal use and those licenses were installed on business machines. as those machines have been decommissioned i have moved the licenses to new machines, also for business use. i did not seek out upgrades, the machines started telling me that the new version is available and i needed to upgrade, so i did. what should i have done instead? i don't need help with scanning or cleaning, i think everything is good. non-malware protection settings are indeed as you have indicated above and in advanced i have automatically quarantine detected items checked. i'm just trying to understand why, when pup is detected, v2 stops updating and running scheduled scans and just displays the confusing 'database is outdated' message until i manually process the quarantines, instead of automatically quarantining the files or registry entries and then continuing normal operation. i don't see how that could be affected by whether the computers are at my home or at the office. thanks
  2. hi. i run your premium version on a couple dozen machines, mostly win 7 pro. since updating to v2 i've noticed this on a couple of machines. the user will tell me they have the 'database is outdated' message in their tray and clicking update doesn't make it go away. i get on the machine and open mbam. on the dashboard it says the db is outdated, but the 'update now' link doesn't do anything. then i go to the scan page and there will be one or more pups (lately mysearchdial) listed. they're selected to be quarantined, but i have to click the button to do it. after a few seconds i get the happy green bar, then the db updates, then the scheduled scan runs. but it seems like when the realtime protection detects a pup it pretty much stops everything until i manually go in and tell it to go ahead and complete the selected action. it won't do scheduled scans or updates, it just keeps showing the db needs to be updated message. i have PUP set to treat detections as malware, and in advanced i have automatically quarantine detected items checked. so when protection detects pup, why doesn't it just quarantine and move on? i've seen this on 3 different machines now. what do i have to do to fix this? thanks
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