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thsavage1

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  1. What? Kevin - I've not loaded any illegal software onto my PC to my knowledge. Can you point me to a tool or a reference page that can help me identify the illegal software? The only software I've loaded in past 12 months that might be an issue is related to my kids' use of this PC such as apps for my 10yo programming classes or games we've bought such as Minecraft. I've got to get this figured out. Where can I go to figure this out? Thanks in advance for any help you can give me. - Thomas
  2. Kevin, Thanks for your help. I've had a new development since I submitted this topic/issue. Yesterday morning (5/26) after I started up my PC (from Off, not hibernation), PC no longer had issue with Search Engage hijack of my Chrome browser. The only thing I had done in between submitting topic and morning of 5/26 was to run Google Chrom Clean Up tool to reset the browser. HOWEVER, a new pop-up emerged late Monday PM. It is a Windows product key verification request. I've attached screen capture of the pop up. It seemed suspicious since the logo in title bar was MSFT nor anything I recognized and the Support Helpline was a 844 number. I called MSFT support about the pop-up. They were worthless (as expected). Both the techs I spoke with just tried to get me to migrate to Windows 10 and didn't even address my questions about whether or not this is a legit pop up, how I could determine if it was, or if the 844-651-8850 number was a legit MSFT support number. Anyway, I think this pop up is a scam. I googled PK verification scams and 844- support line scams and uncovered a lot of articles inidicating this is likely adware/malware scam. I went ahead ran the scans you listed above and have attached the log files. One issue did occur. When I tried to run the MWB scan the first time after changing settings as you requested, MWB choked and failed to run the scan. It worked after I restarted my PC. I ran all 3 scans straight through after this last restart after MBW failed. I've uploaded the following 6 files - RKill 04262016 - MWB_log_04262016 - FRST_log_04272016 - FRST_log_04272016_no.2 (came from the single scan run) - Screen capture: MWB fail - Screen capture: MSFT Product Key verification pop-up window I look forward to your reply on next steps. Thanks very much for your patient help. Regards, Thomas FRST_log04272016_Addition.txt FRST_log04272016_no.2_Addition.txt MWB_log_04262016.txt Rkill_04262016.txt
  3. I'm a MWB subscriber. All my browsers have been hijacked by Search Engage. I downloaded a desktop time through cnet. It loaded adware/malware including 360 Security and Search Engage. (BTW: I was looking closely for opt-in to load any additional applications and there were none.) Anyway, I couldn't find anything on Search Engage on MWB.com. I followed recommendations on fixyourbrowser which matched 2 other DIY sites. I ran ADWCleaner and deleted all files it identified as malicious. Then I ran mwb and deleted all identified files which were all PUPs. Then I ran Avast browser hijacker which identified and removed hijacking malware. I then relstarted my machine. When I opened Chrome, Search Engage browser opened. Same for IE. Help! Thanks in advance. Thomas
  4. TwinHeaded Eagle, Thanks for your help. I ran FRST with the fixlist.txt in same folder as per instructions. After it ran, laptop restarted with fixlog.txt now in folder and fixlist.txt now gone. I've attached log file. I look forward to your response and "clean bill of health". Cheers, Fixlog.txt
  5. Twin Headed Eagle, I ran Farar and here are logs. Addition.txt FRST.txt
  6. Please help! Four days ago, I downloaded Forge for my son to run mods for MInecraft. I thought I'd declined every nefarious add-in from Forge but must have missed. Trovi has taken over Chrome. I've run the following anti-x-ware tools in succession as I read in another lengthy post: - MBAM - AdwCleaner - Farbar Recovery Scan Tool - Junkware Removal Tool But, Trovi is still in control of Chrome. I expect it's doing other nefarious things on my PC that aren't as obvious. So, can someone help me get rid of this nightmare Forge has delivered onto my PC? Thanks, Thomas
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