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Tony08

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  1. the specialist said were on wait atm again had this ticket open since sept 6, 2014 till now. not excepting it fix anytime soon . they did offer a refund about a year ago but i refused because i just want the issue know and fix. i love malwarebytes anti malware and how the program runs that why ive been able to wait so long with the support ticket. just suck out of all my computers i have it on, of course my main computer motherboard has a issue with it lol +cry .... i have 5 other computer with malwarebytes all run fine because none of them have the killer network lan driver. plus need the program because for my family. i would be fixing there computer monthly if i didnt have malwarebytes on there computers lol. again ty soooooo much advancedSetup for all the help i really do appreciate it alot.
  2. the specialist was trying to say the ram but i told him i have test out the ram as well there was no hardware issue. i also test the gpu i have 2 780ti and 1 660 ti i switch them out put 1 there same with the ram still had the issue. it just the msi z87 mpower and malwarebytes 2.0 for some reason are not liking each other. when i had 1.75 from malwarebytes in 2014 i never had an issue like that with blue screen, never once. also did a memory test as well all was fine.
  3. i saw that post as well but the blue screen only happen when you turn on malwarebytes real protection on. let say if i take off malwarebytes complete witch i did from april -june 2015, never once i had a blue screen issue @ all till i put malwarebytes back on the computer. ""0x00000019" Stop error when you try to shut down a Windows-based computer" "Assume that you have a computer that is running Windows 7, Windows Server 2008 R2, Windows 8, or Windows Server 2012. The computer is installed with a video card that is compliant with Intel High Definition Audio Specification for HDMI. When you try to shut down the computer, you may receive a Stop error message that resembles the following:" the blue screen happen randomly as in you could be watching a youtube video and the computer freeze for a sec then blue screens. My blue screen doesn't happen when I shut down the computer. thx for the tip tho AdvancedSetup
  4. just want to post and update seem like taking the killer network manager program doesn't help stop the blue screen issue. I even wondering if its even the bandwidth control on the killer network manager program @ all. finally got a pic of the blue screen error code. i know its not the ram I test it out already. .
  5. so i took malwarebytes anti exploit off the computer. its been on the whole day and seems fine now. great now got to worry about that program too +cry its never ending lol. first time ever seeing that happen with malwarebytes anti exploit. up till now only trigger with malwarebytes anti-Malware real protection now anti exploit @.@. im just going to hide in the corner now.
  6. also forgot to say after my blue screen happen one of my USB driver got corrupted. it pop up after i restart the computer.
  7. i also just install today like 45 mins ago malwarebytes anti exploit and i got blue screen within 15 mins after that.
  8. well i should have knock on wood when i said this way work but just got blue screen lol +cry. here your scan result you ask for AdvancedSetup. Addition.txt FRST.txt
  9. if this help on my ticket on sept 24,2014 the support guys said Hello Tony08, I apologize for the delay in getting to your escalation. There is a known issue with the IRQ used on the killer network devices and the protection services with the program. The issue should go away if you are able to disable to live protection of MBAM. This issue has been duplicated in house and should be repaired in a future build of the program. Please let me know if you have any questions. Thank you. i have no idea what the IRQ is dont know if this would help out for information i have the whole ticket if you need to look over it or if a admin does.
  10. David H. Lipman ty soo much for the help tho. any suggestion really does help out, just been dealing with the ticket for soo long that almost everyone that suggest, the specialist from support ticket and I try already. im like @.@
  11. this video show here how to stop the issue but also to have the full protection on malwarebytes without the blue screen issue.
  12. lol its np. but i did that already. that they only way it doesn't blue screen with the protection on here the youtube video i made. witch is just what you just said uninstall the killer network program and install the lan driver files itself without the killer network program. here the video i made to show how to do that. it took me awhile to figure it out by myself. but in the mean time was just checking in to see if malwarebytes fix the issue yet so i can put the program back on.
  13. go to chapter 1 page 1-2 there a antenna pic on there that's what the for. the killer network is not on there. the funny thing is the wifi doesn't use the killer network lol. but i'm not going to use wifi on my desktop lol
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