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northernguy

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  1. Malwarebytes uses a third party e-commerce site to handle billing called Cleverbridge. Cleverbridge has indicated that my account is set up for auto-renewal. I am now receiving a pop-up from malwarebytes that it has expired. Not that it will expire in x days so I have some warning. Just instant cut-off. The pop-up can't be removed. I presume if I uninstall Malwarebytes the pop-up covering part of my screen will also go away. Cleverbridge sent me a general type email that indicates successful renewal but not in receipt form. My credit card has not been billed. Going further into their rendering of my account shows my original purchase but not the renewal. Cleverbridge offers an option to renew manually, Exercising that option took me to a fourth party called F-Secure which wanted a username and password before proceeding any further. I'm assuming but didn't try to confirm that they mean Malwarebytes user/password combo. So now: My Malwarebytes auto renewal is not working, Malwarebytes choice of ecommerce site requires me to deal with a third and fourth party. Both of those want my email address, Malwarebytes user name and password, Malwarebytes has placed an expired notice pop-up on my screen without warning from Malwarebytes itself, that I can't remove. Yes, I realize that I can simply uninstall Malwarebytes (at least I hope that will remove the pop-up) and sign up again with a new email address and user name, pretending that I am a completely different person. This sort of behavior is exactly the kind of thing I want security programs to protect me from.
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