goragon

The doftware is working again now after the new update. Must have been a bug in the previous update.

Its still crashing in the same place Malwarebytes 2.1.4.1018 Database Version v2015.04.01.07

Hi thanks for the reply. I did a fresh update from the dashboard and ran the scan again, Its still crashing when the heuristic analysis scan starts.

The new update 2.1.4.1018 is crashing on heuristic analysis, first time I've ever had a problem with this software. I've disabled all my anti virus programs (avast, Difender). I've clean uninstalled and reinstalled Malwarebytes. I'm out of options now I can see a few people are having the similar problem the past few weeks. Not the old version of malarebytes (mbam-setup-2.0.4.1028.exe) still works ok. FRST.txt Addition.txt CheckResults.txt

I'm having exactly the same problem.

I've done all that you've asked of me. Looking at the forum there are a number of users with the same problem I'm having Is it just a case of waiting for a update fix?

I've followed all the above steps. Clean removed the old version mbam-setup-2.0.4.1028 (This one works OK) Installed the latest version of MWB 2.1.4.1018 and it still crashes on Heuristic Analysis. I've checked the disk for errors, none found and I've scanned the system with "adwcleaner" and it cant find any malware on my system, I've also run a scan with "Avast", nothing there. I've attached a copy of the new log files as requested. The only thing that's changed on my system is the new version of malwarebytes Any other suggestions? Should I put the old version back on, that's seems to work ok. Addition.txt CheckResults.txt FRST.txt

Ok lets try again. I've removed the software listed above (Note: web sites with flash will not work now) And I've attached the new addition.txt and FRST.txt I've also uninstalled MWB and put the old version back on mbam-setup-2.0.4.1028.exe which works fine. Are you able to tell from the attached files why the new version of MWB crashes on Heuristic Analysis? Addition.txt FRST.txt

Just some quick question before my post is closed. What log file do in need to look in to find out what programs I need to remove in order for me to get support from this forum. Is the problem I have with MWB an easy fix or am I going to spen all day removing software only to find out its a bug in the lates release,

Here are the requested files. Addition.txt CheckResults.txt FRST.txt

The new update 2.1.4.1018 is crashing on heuristic analysis, first time I've ever had a problem with this software. I've disabled all my anti virus programs (avast, Difender). I've clean uninstalled and reinstalled Malwarebytes. I'm out of options now I can see a few people are having the similar problem the past few weeks.