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wille87

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  1. Do you mean restoring the system to factory settings? i.e.: http://www.dell.com/support/article/us/en/19/SLN291879/EN Thanks for all your help although it was to no avail, really appreciate your efforts.
  2. Still no internet access through Internet Explorer and Chrome Fixlog attached. Fixlog.txt
  3. Having the same issues as before trying to uninstall AVG and Microsoft Security Essentials
  4. I'm getting an error straight after extraction. Malwarebytes Anti-Rootkit: error Error during execution ""C:\Users\Wille87\Desktop\mbar\mbar.cmd" "C:\Users\Wille87\Desktop\mbar"". When I open up mbar and go through the steps I hit scan but get the following error. Error Error during a scan has occurred. Scan can't continue.
  5. Yes, multiple times After the FRST fix it did an automatic restart and I have restarted since. When I try to open Malwarebytes Anti-Malware program I get the following error: mbam.exe - Application Error The exception unknown software exception (0x40000015) occurred in the application at location 0x72e9d6fd. Click on OK to terminate the program Could this be a reason why it's not working?
  6. Unfortunately still not getting internet access to Internet Explorer or Chrome I am getting the following error when I start up too: IAStorIcon.exe - .NET Framework Initialization Error Please set registry key HKLM\Software\Microsoft\.NETFramework\InstallRoot to point to the .NET Framework install location Fixlog attached. Fixlog.txt
  7. I have re-installed the latest version of Malwarebytes (2.1.6.1022) however received the following error: Runtime Error (at 87:252): External exception E06D7363 Re-ran FRST, files attached. Thanks. FRST.txt Addition.txt
  8. Hi _argus No window again opened in safe mode when I did appwiz.cpl. I tried to uninstall through control panel (in safe mode) but when I clicked uninstall, neither program seemed to uninstall. AVG error message: Installation cannot continue. Error message: MFA is already running and only one instance is allowed at a time. Error code: 0xE001D026 MSE error message: Can't install Microsoft Security Essentials on a computer running in safe mode. Appreciate your help.
  9. Hi _argus, Thanks for your quick response. I am having issues with step 1, no window opens when I try to run appwiz.cpl. Nothing opens when I click "Uninstall a program" in control panel too.
  10. Hi, I ran my first Malwarebytes scan and removed threats, now I can't access the internet at all via Internet Explorer and Chrome. I've tried to reopen Malwarebytes Anti-Malware again but get an Application Error. Attached are my Farbar Recovery Scan Tool files. Please help. Thank you in advance. FRST.txt Addition.txt
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