CharlyRenay

I have only had it for a few weeks and now its really slow, it lags and takes forever to do anything. Sometimes it freezes... MWBytes.txt Addition.txt FRST.txt

Thank You so much for your help:) I appreciate you taking the time to help me.. I did the hard drive test as you asked and all came out fine. I contacted Microsoft and we did a fresh start of windows 10 and that worked, so all is fine now. Again, Thank You for your time. PS.. as I have Norton Antivirus suite do I need to uninstall MWB as I thought you can't have 2 running on same PC..

i reset as told to do. IE cleared everything off but kept my favorites after reboot, but edge kept all settings I had and favorites it did clear all passwords though is it suppose to keep my settings as I thought it was to go back to defaults.. my pc is still acting the same way as in not rebooting when I click on restart it shuts down but when it turns back on it gets stuck at sayin getting windows ready do not shut off pc..i have to shut it off by the button on the tower and turn it back on. Also updates are failing and I had no idea until tonight. not sure if browsers are better or not as it don't crash everyday, it seems like it does every 3 days or so...

I posted the logs as you asked me to. it showed no errors on the screen.. I really didn't look as I ran it and saved the logs like the tutorial said to do and posted them here for you.

dism.logCBS.log

Hi, no nothing to do with malwarebytes this started months ago and yes IE and edge do crash I forgot to mention that. I am pretty sure it started after a windows update but can’t quite remember and not sure what one as it’s updated tons of time after the issues started.

For the past few weeks, it takes forever sometimes for pages to open and things to load. Also for some reason when I click restart it turns off but when it comes back on my pc just keeps spinning sayin getting windows ready do not shut off pc.. I have to click the power button off on tower and turn back on to actually get pc to start up.... Just wanted to say, I needed to turn off Norton to even install FRST it kept blocking it. FRST.txt MWB.txt Addition.txt

Thank You so much for all your help:)

just did, everything seems to work now, now just to download all the programs it deleted:( do i need to do scan for you to make sure all is malware free?

yes

forgot to say, my pc is set to not turn off anything as I am in the middle of a backup..

Oh Boy, right now my pc is in the middle of backing up all my stuff I have on it, to Crashplan, so I would need to wait for that to finish. which would be 5 days it says.. I did notice this all started after I installed, Malwarebytes trial.. Not saying that's the issue, but, I installed it and when I woke up the next morning my pc rebooted to login in screen and when I signed in the issues started. Never had any issues before I installed it.

No

I did step one, still nothing I can not do step 2 as my search button wont open either:(

it said nothing found.. rebooted and still no start button working and all other issues still present:(