atulrsuri

hi, thanks for your reply. as i had mentioned earlier in my thread, that i had uninstalled mbam , and it was excatly as per the link provided in your point no.1 ( are you suggesting , to uninstall and then reinstall mbam again?) further, i have already attached the files requested by you. ( or do you want me to reinstall mbam, and then provide you with the 3 files?) furthermore, did to analyze the files already provided , and if yes, can you please share your findings with me ? thanking you in advace for your assistance. regards

i am still waiting for a response. can anyone , please assist me , to resolve this issue. assistance in this regards shall be appreciated.

Hi, thanks for your reply.. today again mbam stopped working . the error report is as under : DescriptionFaulting Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe Problem signatureProblem Event Name: APPCRASHApplication Name: mbam.exeApplication Version: 2.3.55.0Application Timestamp: 557a2a02Fault Module Name: mbamcore.dllFault Module Version: 1.3.11.0Fault Module Timestamp: 5581fc8fException Code: c0000005Exception Offset: 000bc58fOS Version: 6.1.7601.2.1.0.256.48Locale ID: 16393Additional Information 1: 0a9eAdditional Information 2: 0a9e372d3b4ad19135b953a78882e789Additional Information 3: 0a9eAdditional Information 4: 0a9e372d3b4ad19135b953a78882e789 Extra information about the problemBucket ID: 36127631 the two requested logs FRST.txt and Addition.txt are attached with the reply. regards FRST.txt Addition.txt

HI, I am using lenovo thinkpad with win 7 pro x 64 bit. Malwarebytes v 2.1.8.1057 is been installed on my system. Besides, using Mbam , i have Avast free antivirus also installed on my system.( the exclusion list had been populated in both the programs , as per the suggestion of the support staff ). Now, a couple of days back, when i tried to update mbam, by accessing it through the system tray- right clicking the blue mbam icon , subsequently an error was registered in the windows reliability monitor, the snap shot is as under : problem : stopped working DescriptionFaulting Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe Problem signatureProblem Event Name: APPCRASHApplication Name: mbam.exeApplication Version: 2.3.55.0Application Timestamp: 557a2a02Fault Module Name: ntdll.dllFault Module Version: 6.1.7601.18869Fault Module Timestamp: 55636317Exception Code: c0000005Exception Offset: 0002e3feOS Version: 6.1.7601.2.1.0.256.48Locale ID: 16393Additional Information 1: 0a9eAdditional Information 2: 0a9e372d3b4ad19135b953a78882e789Additional Information 3: 0a9eAdditional Information 4: 0a9e372d3b4ad19135b953a78882e789 Extra information about the problemBucket ID: 31638556 there is another instance of an error , concerned with mbam, which is as under : problem : stopped working DescriptionFaulting application name: mbam.exe, version: 2.3.55.0, time stamp: 0x557a2a02Faulting module name: mbam.exe, version: 2.3.55.0, time stamp: 0x557a2a02Exception code: 0xc0000005Fault offset: 0x001de590Faulting process id: 0x4d8Faulting application start time: 0x01d0acbe35993efeFaulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeFaulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeReport Id: 01241fe9-18b2-11e5-9892-5cc5d4e2b700 I have scaned the system with windows defender , microsoft malacious removal tool , avast and mbam - the system is clean as per the scan results and as such i am not facing any problem, it's just that the crashing of mbam. further, as a workaround , i had uninstalled mbam- using mbam clean tool and thereafter installed it fresh. the checkresults.txt is also attached, in case if that hepls in resolving the issue. assistance with this regards shall be appreciated. CheckResults.txt