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Cherylptw

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  1. RE: TWIN HEADED EAGLE Thank you for your reply; I will follow the instructions you have provided and see if they solve my issues. This is my work weekend so it will be sometime Sunday or Monday before I can let you know how it turns out but I wanted to touch base so you know I'm on it.
  2. Hi, I am a new member and this is my first time posting so please forgive me if I am not displaying proper etiquette her on this site but here goes: I have been having an issue with my computer being slow to load pages and/or connect to websites. Today I scanned with Malwarebytes in the hopes of getting some idea what the problem could be. The following is the results of that scan, the type apparently is in a folder, file or registry according to the scan: THREAT SCAN RESULTS - The following is the list that came up after scanning; list means the number of times in a row each item came up on this report: Listed 8 times: PUP.OPTIONAL.BANDOO.A Listed 1 time: PUP.OPTIONAL.APNTOOLBAR.A Listed 1 time: PUP.OPTIONAL.DOWNLOADER Listed 1 time: PUP.OPTIONAL.INTALLCORE.A Listed 15 times; PUP.OPTIONAL.PCSPEEDUP.A Listed 2 times: PUP.OPTIONAL.SEARCHRESULTS.A Listed 1 time: PUP.OPTIONAL.SEARCHQU.A Listed 1 time: PUP.OPTIONAL.APNTOOLBAR.GEN Listed 2 times: PUP.OPTIIONAL.BANDOO.A Listed 2 times: PUP.OPTIONAL.SEARCHRESULTS.A Listed 1 time: PUP.OPTIONAL.SEARCHQU.A Listed 1 time: PUP.OPTIONAL.APNTOOLBAR.GEN Listed 2 times: PUP.OPTIONAL.SEARCHRESULTS.A Listed 1 time: PUP.OPTIONAL.SEARCHQU.A Listed 2 times: PUP.OPTIONAL.APNTOOLBAR.GEN Listed 1 time: PUP.OPTIONAL.MINDSPARK.A Listed 2 times: PUP.OPTIONAL.SEARCHRESULTS.A Listed 1 time: PUP.OPTIONAL.SEARCHQU.A Listed 18 times: PUP.OPTIONAL.MINDSPARK.A Listed 22 times: PUP.OPTIONAL.APNTOOLBAR.GEN Listed 2 times: PUP.OPTIONAL.PCSPEEDUP.A Listed 8 times: PUP.OPTIONAL.PCSPEEDUP.C --Because I didn't know exactly what these files were, I googled online and it seems they are threats. There were some websites that give information on how to remove these but most indicate that there are four programs to download, one at a time, run those then go to the next step. It seems like a lot to do in order to remove these but I was willing to do it. However, they indicated that I should open my control panel and find each one of these and UNINSTALL them here BUT UPON OPENING the control panel, none of these are listed as a program so now I'm stumpted as to how to remove them from my computer. The second thing is that when the pages try to load the little blue spinning wheel comes up on the tab...it didn't do this when I first got my computer, which by the way is three years old. What is that and why does it come up?? What can I do to fix that? I am looking for any assistance to try to clean up my computer; and would like to try and do this without having to take the computer to a shop as I'm recently unemployed. I would greatly appreciate any and all feedback. Also, if it helps, my computer is a DELL INSPIRON N5050 WITH 64 BIT OS AND 400 GB. I HAVE WINDOWS 7 & MICROSOFT OFFICE 2010 FACTORY INSTALLED (DON'T HAVE THE DISKS). I have Avast AND Malwarebytes installed and have run them both. Thanks to all.
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