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DesertMan

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  1. Thank you gonzo, Your intervention has been the breakthrough here. Appreciate you willingness to get involved. Best regards
  2. @ gonzo Thanks for offering to assist. I have PM'd you. Although I do understand that there are challenges being faced and we have to exercise patience, there is simply no excuse for failing to communicate with customers. In times such as this Malwarebytes staff need to keep customers in the loop as none of the suggestions they make (via links to urls) are working. I cannot even keep track of my ticket. Not cool guys!
  3. Why is it that some folk are helped on this forum (dealing with same issue) while others are referred back to Help Desk who are desperately in need of a Help Desk themselves, I understand no system is perfect but if there is a Help Desk then it should function as it is intended or outsource to a competent unit. This issue is not unique to me and it should therefor be given a more serious looking into rather than simply dying in the inbox of Malwarebytes mail.
  4. There was a discussion topic about this same issue that was closed earlier today from "seekwhence". My licence was renewed in July, I raised the issue with support but alas.............SILENCE. I forwarded all the details via email. This appears to be a wider problem so it would be appreciated if more info is provided as to why my premium account has reverted to free, why activation doesn't work and some support sooner than later provided.
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