ReschDMD

Thanks @gonzo for helping resolve this.

I am having this same issue as well. I was renewed on 6 July but was out of town and could not do anything on my home PC. I got back 15 August and got an error message that my ID and key were expired. I carefully cut and paste and still not the message. I emailed support and got a reply that they were having issues and someone would contact me as soon as it was resolved. Fair enough- glitches happen. A week went by and no contact. I logged in today to see if there were any updates and the ticket has been closed! Essentially tech support told me "yeah yeah, we'll let you know" and then closed the ticket and washed their hands of me. I sent in a second request with screen shots of the error message and the ticket# and tech's name who closed it. Hopefully that will move something forward. If not, I have no other options than to contact my credit card's fraud protection department, since after all I have paid for a service (on 5 July) and as of 25 August cannot use that service or get an honest reply.