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FlagJackGuy

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  1. I apologize for my late reply. I am not completely comfortable, in honesty, downloading unfamiliar software onto my computer at the moment. I understand that I'm the one who came here for help and that no one is trying to mislead me. I just don't want to potentially further complicate whatever may be wrong with my computer or program. I do, however, have the scan logs which were requested. These logs are from the dates of December 9th, then December 14th and then January 6th, in that order. They are attached in that order, and they confirm the time allotted in each.They show how the scan times normally took around 23 minutes, then suddenly started taking around 6 minutes. You may also want to know that I have not made any major changes to my computer recently. The only change I have made was the uninstallation and re-installation of a 3-D chatting program called IMVU. It allows users to instant message each other in a 3-D virtual world. I always run this program inside of a program called Sandboxie. For those who don't know, Sandboxie is a sandboxing program which allows you to run programs in an environment isolated from the rest of your computer so the program can make no permanent changes to your computer. Running IMVU in Sandboxie allows me to delete IMVU's cache files each time I close it, to my knowledge. About a week and a half ago, I uninstalled and re-installed the IMVU program. I don't know if this somehow had an effect on scan times, however. The logs are attached Scan Log File 1 (December 9th).txt Scan Log File 2 (December 14th).txt Scan File Log 3 (January 6th).txt
  2. Before I do this, I wish to know: I am require to download the Farbar Recovery Scan Tool? This is a safe program, and it's absolutely necessary?
  3. Good day, everyone. I'm using Malwarebytes Anti-Malware (Free) 2.2.0.1024. My computer is a duo-core HP with Windows 7 Professional and 2 GB of RAM. I've been using Malwarebytes for at least 4.5 months now. It's performed very well, thus far. However, I have a concern. I only ask that you read fully and carefully to avoid misunderstanding. Normally, I run threat scans with Malwarebytes. I used to run them twice a week. Now, I run them roughly once a week. The threat scan is the only type of scan I run. Normally, the threat scan takes around 28 minutes. This is what I've come to expect. However, about 17 minutes ago, I updated Malwarebytes, and I ran a threat scan. The scan took about 6 minutes to complete. This is NOT normal. I have rebooted and re-started my computer multiple times since my last scan over a week ago, so I know it's not because of the fact that I haven't rebooted. I know that multiple factors can contribute to how long a scan takes. So, please, don't misunderstand my question. I'm not asking why scan times take as long as they do. I am asking what could cause the scan-time to drop from 28 to 6 minutes. Keep in mind that I have re-booted my computer multiple times since the last scan (before tonight), which was over a week ago. So, it's not because of that. Is there anything to be concerned about when scans take 28 minutes on a regular basis, and then, suddenly, take 6 minutes to complete? Again, I had re-booted my computer multiple times before my most recent scan, so it's not because of that. Any helpful information would be appreciated.
  4. Hello and good day, everyone. I'm currently using Malwarebytes Anti-Malware Home (Free) 2.2.0.1024. I've recently run a virus scan using both Malwarebytes and Avast Antivirus, both of which detected no infections. I run scans regularly, at least once a week, sometimes twice a week. They always come back clean. My concern was caused by a sudden change in the time it takes Malwarebytes to scan my computer. Normally, a full threat scan takes around 21 minutes to complete on my computer. I have not made any recent changes to my computer, but today, the same scan, a threat scan, took around 8 minutes to complete. I found this alarming and confusing, and I want to know if anyone has a potential explanation or has had a similar experience. Is this a cause for alarm, and if so, what can I do about it? Please, stay safe, and be well.
  5. Good day, everyone. I'm using Malwarebytes Anti-Malware (Free) 2.1.8.1057. My computer's operating system is Windows 7 Professional, 64-bit. I've been using Malwarebytes for nearly two months, now, with no actual problems. Any problems I had were quickly resolved by simple measures. Here is my current issue: Malwarebytes Anti-Malware notifies me that an update is available to install every time I open the program. However, when I clicked through to the setup wizard, it requested that I temporarily disable my antivirus and my firewall before proceeding. Is this normal, and should I do this? I have the free version which obviously does not include real-time protection. Do I still need to disable my antivirus as well as my firewall just to install the latest version of Malwarebytes?
  6. Please ignore this question and direct your attention to my latest question which contains an important update of the situation. Thank you. (I could not find the option to delete or edit this post, so I had to make a new question to update it.)
  7. (Note: I posted a similar topic earlier, but I couldn't find the edit post option, so I had to make a new post to update my question.) Okay, this is starting to concern me. Recently, I enabled the free trial of Malwarebytes Anti-Malware for a short while. After I re-installed my primary antivirus product, which is avast! Antivirus, I no longer needed Malwarebytes' free trial. However, I did not end the trial immediately. I simply closed the program. Since the free trial was enabled, Malwarebytes loads on startup. Because of this, and because I already have avast! for real-time protection, I simply close the program after startup. After I closed the program, Malwarebytes re-opened itself maybe 15 minutes later. So, I closed it again. After I closed it the first time, I ended the MBAM process in the task manager because I noticed it was still going. Then, Malwarebytes opened itself again, without any instruction from me. After the first two times, I suspected this was because I had the free trial enabled. So, I ended the free trial, and thought that would solve the problem. A while later, Malwarebytes re-opened itself yet again, without my instruction, this time the full window displayed, and started updating itself. It did this even after I ended the free trial. I scan regularly, probably three times a week with both Malwarebytes and avast!, and my scans always come back clean. I also use a sandbox for my web-browsing for an extra layer of defense. What's going on? How can I stop this? Is it possible Malwarebytes, itself, has become compromised by something?
  8. Hello, everyone. Recently, I uninstalled my antivirus product, avast! Antivirus, to determine just how much physical memory it was using (I don't know my way around every part of resource manager, so I decided to test it). While avast! was uninstalled, I enabled the free trial of Malwarebytes Anti-Malware to serve as my real-time protection. Whenever I re-downloaded avast!, I made sure to close Malwarebytes to prevent any confliction. My problem is this: since the free trial was enabled, Malwarebytes loads on startup, something it's never done before. Also, every time I close Malwarebytes completely, even going as far as to end its process in the task manager, it re-opens itself by itself. It simply re-opens itself. I suspected this may have been because of the free trial. I ended the free trial since I have avast! again, and so far, after ending the free trial, Malwarebytes hasn't re-opened itself after the last time I closed it. So, was it because of the free trial that Malwarebytes was re-opening itself, after every time I fully closed it, with no intervention from me?
  9. I am not a regular user here on the forums, and I don't have the answer or solution to your problem. But I'm sure someone knowledgeable will be along to help you very soon. The reason I'm responding to this post is because I'm having a slightly similar issue, even though I'm using Windows 7 Professional. Feel free to read my latest question, if you want. (You should be able to access that by looking in the forums for "Malwarebytes Anti-Malware Help" forum and looking for the title "Malwarebytes Anti-Malware Unable to Access Update Server, But the Progress Bar Loads Anyway?". Would you mind reading that and sending me a message if my issue is similar to yours? Thanks. Someone will very likely be along to help you soon.
  10. Good day, Malwarebytes community. I will be as straightforward as possible, and I will describe my issue as clearly and appropriately as I can. I would like to begin by clarifying that I have used the free version of Malwarebytes frequently for about a month, now. I use avast! Free Antivirus for my real-time protection. I run frequent scans with both Malwarebytes and avast!, about twice a week or so. My scans always come back clean. I also use a program called Sandboxie to surf the web in a sandboxed browser for an extra layer of defense. In any case, I still rely on avast! and Malwarebytes for their reputable scanning, and I know that nothing is 100% effective. I only have one real-time protection program running, and that is avast!, so I do not think there are any conflicts between avast! and Malwarebytes. I'm presently using Malwarebytes Anti-Malware Home (Free) 2.1.8.1057. The Database Version is v2015.09.18.01. My operating system is Windows 7 Professional. I will now describe the issue. Recently, whenever I click on "Scan" to run the Threat Scan, the Database Version under the Dashboard tab does something rather strange. The Database Version will first say, "Checking for updates", and then it says, "Unable to access update server." The same thing happens whenever I try to manually update by clicking on "Update Now". The stranger part, however, is that even though the Database Version says "Unable to access update server", the progress bar on the right continues to load as if it's updating. This is very confusing. Is my Malwarebytes program somehow disconnected from the internet? Does anyone know what is actually causing this or what some likely causes could be? All of my other programs access the internet fine. I just noticed this happening a couple of days ago. Please, be sure to read the message directly below before you study the image! I have attached an image below to assist in illustrating my issue. You can see that the Database Version, when I scan, says "Unable to access update server". However, and I apologize as I took the screenshot a little later, but on the right where it says "Update Now >>", a blue progress bar will appear there whenever it's attempting to update. The strange thing is that even though it says, "Unable to access update server", the blue progress bar still loads. So far, it has not affected my ability to run scans, but I still think this issue needs to be promptly addressed.
  11. Thank you for your reply. I appreciate your thorough response. It was quite informative. I have a couple more questions. Question 1: I should run the threat scan on a daily basis with the free version Malwarebytes, yes? Question 2: Should I run a daily full scan with Avast!, too, or would that also place unnecessary wear on my disk?
  12. Good day, everyone. I'll try to be as direct as possible. I have two questions. I ask that you answer them separately, as I have them written, because I don't want to accidentally mix any details I receive. The first is related to the scan-time for Malwarebytes. The second is related to scan-types. I'm pretty new to Malwarebytes. I've only used it once before on another computer (which I still have, but am not currently using). Before I start, I'll give a few basics about my computer. HP Compaq Duo-Core Processor 2 GBs of RAM Windows 7 Professional Avast! Free Antivirus Note: I recently had this computer wiped clean and the O.S. re-installed because of a suspected virus. When I got it back from the technicians, and re-connected it (about 6 days ago), I uninstalled Microsoft Security Essentials and downloaded Avast! Free Antivirus 2015 and the latest free version of Malwarebytes Anti-Malware. I have run daily scans with both since. They always give clean results. I try to practice good browsing habits, too. The only two non-default programs I use, that I know of besides Malwarebytes and Avast!, are Google Chrome and Skype. So, my point is that I don't have a ton of files on my computer, a ton of photos or a ton of programs. Since it was wiped clean recently, that's to be expected. Question 1: The first time I ran a scan with Malwarebytes, it was a threat scan, and it took around 20+ minutes. I found that to be unusually short, but I'm not very familiar with Malwarebytes either. I have run one scan per day since downloading it (about 6 days ago). After the first time, the scans became gradually shorter, until now, it takes a little more than 7 minutes to complete a threat scan. Is this normal? It seems to be a very short scan-time. Is this a cause for concern? Question 2: What is the most thorough and full scan available on the free version of Malwarebytes Anti-Malware? On the scan options, I see "Threat Scan", "Custom Scan" and "Hyper Scan" (the last only available on the premium version). My question here is: which scan, on the free version, is the most thorough and the fullest, and how often should I run that scan?
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