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  1. When I try to up date MB it shows Unable to access update server? I have uninstalled the program using your cleaning tool and reinstalled several times. Also I have been getting ramdom pop-ups that I never got before? It seems there is something keeping MB from updating? I attached the Farbar Recovery Scan Thank you for your help! FRST.txt Addition.txt
  2. When I try to update MB it will not. (Unable to access the update server) I have uninstalled it using your tool and reinstalled it several times with no luck. I have also noticed some unwanted pop ups? Never had them before? I think if I could get the program to up date it would probally clear up the pop-ups? It seems there is something keeping MB from updating? Thanks for any help you could give me.
  3. How can I manually remove cookies files? (sol-dat files) I use Firefox as my browser and do use Better Privacy, Ghostery and Track Me Not. I have set the Adobe on line setting to 0kb for no storage. But when I do a scan with Webroot it shows 218 cookies? If I do a search of the dat or sol file ext it will bring up a massive list of them. I have tried to manually delete them but they seem to regenerate? Any ideas would be appreciated! Thanks!
  4. Thanks for your help! Have a good day!!
  5. Yes, Where is the best place to get the up to date Java program? And how do I know that it is the most program current? One other question on a completely different subject. If this is a major process don't worry about. Is there an easy way (manual) to remove "sol" files? I have programs that will remove cookies but theses remain? Just curious?
  6. PER your request... It took a long time to scan... # version=7 # OnlineScannerApp.exe=1.0.0.1 # OnlineScanner.ocx=1.0.0.6211 # api_version=3.0.2 # EOSSerial=e57362b195bdf94b8af4b7ad19d278d6 # end=finished # remove_checked=true # archives_checked=true # unwanted_checked=true # unsafe_checked=true # antistealth_checked=true # utc_time=2010-03-07 10:38:20 # local_time=2010-03-07 05:38:20 (-0500, Eastern Standard Time) # country="United States" # lang=1033 # osver=5.1.2600 NT Service Pack 3 # compatibility_mode=512 16777215 100 0 0 0 0 0 # compatibility_mode=1797 16775141 100 94 0 39660926 0 0 # compatibility_mode=3073 16777189 80 89 0 8206894 0 0 # compatibility_mode=5889 16764286 0 94 63146386 105263616 0 0 # compatibility_mode=8192 67108863 100 0 0 0 0 0 # scanned=50629 # found=0 # cleaned=0 # scan_time=12299
  7. Hello, Some of the Java file would not delete, I got the following message when I tried to delete them. Cannot delete file: Cannot read from the source file or disk! Logfile of Trend Micro HijackThis v2.0.3 (BETA) Scan saved at 8:12:18 PM, on 3/6/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Comodo\COMODO Internet Security\cmdagent.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Avira\AntiVir Desktop\sched.exe C:\Program Files\Avira\AntiVir Desktop\avguard.exe C:\WINDOWS\system32\cisvc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Webroot\Washer\WasherSvc.exe C:\Program Files\Comodo\COMODO Internet Security\cfp.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe C:\Program Files\Avira\AntiVir Desktop\avgnt.exe C:\Program Files\Webroot\Washer\wwDisp.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe C:\WINDOWS\system32\cidaemon.exe C:\WINDOWS\system32\NOTEPAD.EXE C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\NOTEPAD.EXE C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.armstrongmywire.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\Comodo\COMODO Internet Security\cfp.exe" -h O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min O4 - HKLM\..\Run: [spySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe" O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ? O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Image Transfer.lnk = C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\Comodo\COMODO Internet Security\cmdagent.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe -- End of file - 4689 bytes mbam_log_2010_03_06__19_51_49_.txt JavaRA_New.txt
  8. Hello, Thanks so much for your help! The logs you requested are attached! Logfile of Trend Micro HijackThis v2.0.3 (BETA) Scan saved at 6:31:18 PM, on 3/6/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Comodo\COMODO Internet Security\cmdagent.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Avira\AntiVir Desktop\sched.exe C:\Program Files\Avira\AntiVir Desktop\avguard.exe C:\WINDOWS\system32\cisvc.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Webroot\Washer\WasherSvc.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\Comodo\COMODO Internet Security\cfp.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe C:\Program Files\Avira\AntiVir Desktop\avgnt.exe C:\Program Files\Webroot\Washer\wwDisp.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe C:\WINDOWS\system32\cidaemon.exe C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\msiexec.exe C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.armstrongmywire.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\Comodo\COMODO Internet Security\cfp.exe" -h O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min O4 - HKLM\..\Run: [spySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe" O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ? O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Image Transfer.lnk = C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\Comodo\COMODO Internet Security\cmdagent.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe -- End of file - 5038 bytes dobe Download Manager Adobe Flash Player 10 Plugin Adobe Reader 9.3.1 Avira AntiVir Personal - Free Antivirus CCleaner COMODO Internet Security Cookie Monster EPSON Printer Software H&R Block Deluxe + Efile + State 2009 H&R Block Pennsylvania 2009 HiJackThis HP Precisionscan Pro 3.1 HP Share-to-Web Image Transfer Java 6 Update 18 Malwarebytes' Anti-Malware Microsoft Home Publishing 2000 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Word 2000 Microsoft Works 2000 Microsoft Works 2000 Setup Launcher MicroStaff WINASPI Mozilla Firefox (3.6) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP2 and SOAP Toolkit 3.0 Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB978207) Security Update for Windows XP (KB923789) Sony USB Driver Spy Sweeper Core Update for Windows Internet Explorer 8 (KB976662) Webroot Internet Security Essentials Window Washer Windows XP Service Pack 3 Word in Works Suite add-in
  9. Hello, I think I may have a Key Logger program on my computer. I found "cisv.exe" on my computer and looked it up, it is listed as a key logger program. I do use Malwarebytes program and it is up to date. I also use Spy sweeper and it is up to date. 1. Do I have a problem? 2. Will Malewarebytes find key logging programs? 3. If there is a problem how do I get rid of it? Thanks in advance for your help! B)
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