rob.

No, that didn't work. Not a huge deal I guess, unless its indicative of another problem.

Under sound, video and game controllers audio codecs legacy audio drivers legacy video capture devices media control devices sigma tel c-major audio video codecs

On closer inspection, the volume buttons are working but the window for the volume indicator doesn't show when adjusting the volume.

I have not had a chance to rebuild my laptop yet but since we have made the last batch of changes now I noticed that my volume control buttons don't work. Any chance we deleted something that controls them? Thanks

Thanks for all your help. I believe the computer is malware free but must have some other problems. The reoccurring windows update has stopped so far, so that is good. The computer runs very slow while browsing on sites like facebook. After about 5 mins it needs to be rebooted to be useable again, for about 5 mins. The computer still locks up if it hibernates and tries to awaken. I suppose I should format the hard drive and reinstall the operating system. What do you think? Is there a set of instructions on how to do that? I bought Kaspersky IS on your recommendation and donated to your link last week.

Should I remove the previously restored entry?

Restored that entry but still no scroll on the touch pad...

Also, since the last changes we made, my scroll bars on my touch pad don't work. Settings seem fine....

I took care of that so we'll see if it helps. Windows did want to update again. Windows XP Update for Windows XP (KB967715) updated again. This exact same update has hit my computer literally 100's of times. Several times a day at times. The slowness really seems to get worse when this update wants to download again. Any ideas as to what this update is and why it keeps affecting this computer. I have to believe that if this is not my problem, then it is a symptom of the problem.

Here is the results from the notepad log: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:57:28 PM, on 5/8/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe C:\WINDOWS\system32\bmwebcfg.exe C:\WINDOWS\system32\CTsvcCDA.exe C:\Program Files\Pure Digital Technologies\FlipShare\FlipShareService.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\Program Files\Apoint\Apoint.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\Program Files\Apoint\Apntex.exe C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe C:\Program Files\Real\RealPlayer\RealPlay.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\Program Files\Napster\napster.exe C:\Program Files\Dell Support Center\bin\sprtcmd.exe C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe C:\Program Files\DellSupport\DSAgnt.exe C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe C:\Documents and Settings\All Users\Application Data\Norton\NUA.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe C:\WINDOWS\system32\wuauclt.exe C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R3 - URLSearchHook: (no name) - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} - (no file) O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe O4 - HKLM\..\Run: [intelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe" O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iSUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe" O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe" O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" O4 - HKCU\..\Run: [NortonUpdateAgent] C:\Documents and Settings\All Users\Application Data\Norton\NUA.exe O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing) O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: bmnet.dll O10 - Unknown file in Winsock LSP: bmnet.dll O10 - Unknown file in Winsock LSP: bmnet.dll O16 - DPF: CabBuilder - http://ak.imgag.com/imgag/kiw/toolbar/down...llerControl.cab O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1126800647578 O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab O16 - DPF: {A609CB6E-FEB5-47C3-966C-1B916842BD01} (Nlopflash Class) - http://poker.nlop.com/poker/PokerCreations.cab O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://ak.imgag.com/imgag/cp/install/Crusher.cab O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe O23 - Service: Bytemobile Web Configurator (bmwebcfg) - Bytemobile, Inc. - C:\WINDOWS\system32\bmwebcfg.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Pure Digital Technologies\FlipShare\FlipShareService.exe O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe O23 - Service: WLANKEEPER - Intel

Here's the results of the OTL scan: OTL logfile created on: 5/7/2010 8:07:41 PM - Run 2 OTL by OldTimer - Version 3.2.4.1 Folder = C:\Documents and Settings\Robert Fortelka\Desktop Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation Internet Explorer (Version = 8.0.6001.18702) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 1,023.00 Mb Total Physical Memory | 485.00 Mb Available Physical Memory | 47.00% Memory free 2.00 Gb Paging File | 2.00 Gb Available in Paging File | 80.00% Paging File free Paging file location(s): C:\pagefile.sys 1536 3072 [binary data] %SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files Drive C: | 70.28 Gb Total Space | 32.62 Gb Free Space | 46.42% Space Free | Partition Type: NTFS D: Drive not present or media not loaded E: Drive not present or media not loaded F: Drive not present or media not loaded G: Drive not present or media not loaded H: Drive not present or media not loaded I: Drive not present or media not loaded Computer Name: DJ0H4981 Current User Name: Robert Fortelka Logged in as Administrator. Current Boot Mode: Normal Scan Mode: Current user Company Name Whitelist: Off Skip Microsoft Files: Off File Age = 30 Days Output = Minimal ========== Processes (SafeList) ========== PRC - C:\Documents and Settings\Robert Fortelka\Desktop\OTL.exe (OldTimer Tools) PRC - C:\Documents and Settings\All Users\Application Data\Norton\NUA.exe (Symantec Corporation) PRC - C:\Program Files\Dell Support Center\bin\sprtcmd.exe (SupportSoft, Inc.) PRC - C:\Program Files\Pure Digital Technologies\FlipShare\FlipShareService.exe () PRC - C:\Program Files\Common Files\Symantec Shared\CCSVCHST.EXE (Symantec Corporation) PRC - C:\Program Files\Dell Support Center\bin\sprtsvc.exe (SupportSoft, Inc.) PRC - C:\Program Files\Napster\napster.exe (Napster) PRC - C:\WINDOWS\explorer.exe (Microsoft Corporation) PRC - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe () PRC - C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe (Yahoo! Inc.) PRC - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe (Symantec Corporation) PRC - C:\WINDOWS\system32\bmwebcfg.exe (Bytemobile, Inc.) PRC - C:\Program Files\DellSupport\DSAgnt.exe (Gteko Ltd.) PRC - C:\Program Files\Canon\CAL\CALMAIN.exe (Canon Inc.) PRC - C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe (Macrovision Corporation) PRC - C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe () PRC - C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe (Musicmatch, Inc.) PRC - C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe (Musicmatch, Inc.) PRC - C:\Program Files\MUSICMATCH\Musicmatch Jukebox\MMDiag.exe (Musicmatch, Inc.) PRC - C:\Program Files\Real\RealPlayer\realplay.exe (RealNetworks, Inc.) PRC - C:\Program Files\Dell\QuickSet\quickset.exe () PRC - C:\Program Files\Intel\Wireless\Bin\iFrmewrk.exe (Intel Corporation) PRC - C:\Program Files\Apoint\Apoint.exe (Alps Electric Co., Ltd.) PRC - C:\Program Files\Intel\Wireless\Bin\WLKEEPER.exe (Intel

I preformed the diagostics test as an "extended test". The computer passed all tests ok...

The computer is a Dell Inspiron 6000 laptop and the hard drive is a Toshiba MK8026GAX. Looks like it's a 70.2 GB drive about half full.

The Kaspersky scan results: Do you recommend a solution for the problems I'm experiencing with this computer? (The computer shows signs of problems as it runs slower and slower the longer you use it. After about a half hour you have to reboot it to make it useable again. Nearly every time you restart the computer a windows update is available to download, no matter how many times you download and install the update, there is always another one when you restart. The machine locks up as well when it hibernates.) Thanks for your help. KASPERSKY ONLINE SCANNER 7.0: scan report Thursday, May 6, 2010 Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600) Kaspersky Online Scanner version: 7.0.26.13 Last database update: Wednesday, May 05, 2010 18:24:47 Records in database: 4058603 Scan settings scan using the following database extended Scan archives yes Scan e-mail databases yes Scan area My Computer C:\ D:\ Scan statistics Objects scanned 97870 Threats found 1 Infected objects found 2 Suspicious objects found 0 Scan duration 12:02:33 File name Threat Threats count C:\Program Files\MUSICMATCH\Common\ComponentMgr\HoldingArea\WebSys2\WebSys.mmz Infected: not-a-virus:RiskTool.Win32.Deleter.f 1 C:\Program Files\MUSICMATCH\Musicmatch Jukebox\WebSys\offline.mmz Infected: not-a-virus:RiskTool.Win32.Deleter.f 1 Selected area has been scanned.

Thanks. I will try to post the results tonight.