notverytechy

Hi Dave, Thanks so much and I really appreciate your quick response! I'll use it right away. Thanks again for your help.

Hello, I lost the product key to activate MS Office 2010 on my new Windows 10 computer. I have MS Office 2010 installed on my Windows 8 laptop. Is it safe to use NirSoft's ProduKey on the laptop to retrieve the product key or is there another safe way to retrieve it? Thanks for you help in advance.

Thank you for all help. Please go ahead and close this post.

I decided not to update NVADIA GE FORCE driver. I installed Dell's System Detect and there wasn't any drivers to update. Again thanks so much for inquiring and your help, really appreciate it.

Thanks so much for all your help! I've installed the additional software on my husband's laptop. I have Windows 10 on my desktop. Is McShield compatible with Windows 10?

Ran DelFix as instructed. There is one more question. Not sure if you'll be able to help me with this. The PBR Image (Y) device shows red and that it is almost full. I don't know what to do about this.

Ran DelFix as instructed. There is one more question. Not sure if you'll be able to help me with this. The PBR Image (Y) device shows red and that it is almost full. I don't know what to do about this.

Sorry for posting again. Ran Malwarebytes and nothing was found.

This morning when I started up the laptop, the audio loop and IE popup was gone. Not sure if the computer was infected or not.

Really appreciate all of your responses and thank you all for your suggestions.

This is my husband's personal computer. He is allowed to use only once license (McAfee VSE 8.8) on his home computer.

Files requested attached. Thanks so much for your help! FRST.txt Addition.txt

Hello, Computer is infected. Able to run Malwarebytes Chameleon and nothing was found. Message is replaying over and over. Tried manual shut down and the same message keeps playing. Pop up: Message from webpage. IP: 186.190.212.111 OS: Linux Windows Firewall Infected Rootkit.sirefef.spy Trojan Virus found in system32 NT (Network Threat Protection Kernel) Virus Source: Free games, porn website and third party internet search Please visit your nearest Windows Service Center.OR Call: 888-725-1857 Toll free Computer: Windows 8.1, 64 bit Thanks so much in advance.

Thanks so much Firefox. Safety was my big concern.

Hello daledoc, Thank you for advice. I went to dell.com to check on the drivers & downloads. What do you think of Dell's System Detect? Not sure if I should agree to it or just download the updates/drivers myself.