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XP Office files and Internet browsers do not open
moonshadow replied to moonshadow's topic in Resolved Malware Removal Logs
Please close this topic as I will seek other assistance. -
XP Office files and Internet browsers do not open
moonshadow replied to moonshadow's topic in Resolved Malware Removal Logs
Got a delayed response - maybe Outlook email editor launched - and was able to forward mail to gmail address. Opened it in iphone but gmail inbox would not launch on my computer. -
XP Office files and Internet browsers do not open
moonshadow replied to moonshadow's topic in Resolved Malware Removal Logs
Restart shows no change. MWB Enable self-protection module was On so it was turned Off. Browsers and Office still will not launch and links do not work. Also tried opening an Excel attachment in Outlook without success saying "System could not find the file specified." Copied this Excel file to Explore and tried to open it but Excel would not launch. Tried to forward a mail to another address but got the message: "Microsoft Word is set to be your email editor however, Word is not available, not installed, or is not the same version as Outlook. The Outlook email editor will be used instead. The program for the attachment may not have been installed properly, or may have been moved or deleted." Thanks, moonshadow -
XP Office files and Internet browsers do not open
moonshadow replied to moonshadow's topic in Resolved Malware Removal Logs
Hi Ron, There may be a misunderstanding. Malwarebytes 3 runs fine now with the corrected link so I do not need assistance with starting MWB 3. MWB staff nikhils confirmed this so the previous case should be closed by now. To repeat, after the first attempt at downloading MWB 3, it removed itself but the problem was resolved with the new link with a corrected MWB 3 version. I only mentioned this issue because my current problem with the internet browsers and MS Office not launching began coincidentally (?) after downloading and running the corrected MWB 3. Again, MWB 3 runs fine now and no threats were detected as of 1 hour ago. I do see many people experiencing my current problem with their browsers, links, and MS Office XP Word and other files not opening up in a normal fashion - even when connected to the internet. I'm asking for assistance in specifically resolving this issue, not MWB 3 - unless you're saying it's all related. The solutions being offered, however, don't appear to tie in with MWB 3. FYI, it appears that the MWB link you sent refers to Windows 7 and 10 users. I have Windows XP. Thank you, moonshadow -
XP Office files and Internet browsers do not open
moonshadow replied to moonshadow's topic in Resolved Malware Removal Logs
Thanks Ron, Since the browsers, links, and files on my computer don't open, I'm using another computer or iPhone to read your responses. Nothing has been done on my computer to resolve the current problem, so yes - the issues remain after restarting my computer. I don't know if my old topic (Malwarebytes 3 removing itself) and new topic (Office files and browsers don't open) are related but the problem started after installing the corrected Malwarebytes 3. I guess it seems confusing to merge the two topics. Best, moonshadow -
XP Office files and Internet browsers do not open
moonshadow replied to moonshadow's topic in Resolved Malware Removal Logs
Suddenly, my Windows XP Office Pro 2003 programs such as Word, Excel, and Publisher will not open files. Adobe Reader, perhaps others, will not open either. Also, browsers like Google Chrome and IE will not open even though it is connected to the internet. No links will work. Although Outlook 2003 will open and load new mail, an error message saying "Microsoft Word is set to be your email editor however, Word is not available, not installed, or is not the same version as Outlook. The Outlook email editor will be used instead. The program for the attachment may not have been installed properly, or may have been moved or deleted." This all happened coincidentally right after updating MBAM to Malwarebytes 3 about 2 weeks ago. The first update was faulty, resulting in Malwarebytes 3 deleting itself. I was later provided a new link with corrections. Thank you. moonshadow -
XP Office files and Internet browsers do not open
moonshadow replied to moonshadow's topic in Resolved Malware Removal Logs
Thank you Firefox and nikhils for your help on the Malwarebytes 3 update problem. The latest installer worked perfectly. Best, moonshadow -
My latest attempt to update MBAM Pemium (now Malwarebytes 3?) resulted in the MBAM icons disappearing from my desktop and system tray in Windows XP. I noticed the missing icons after following instructions to restart to complete the update. A search in my Program Files showed nothing in the Malwarebytes folder and the Add-Remove Programs no longer lists MBAM. I was hesitant to reinstall everything for fear it may negate my current user license and settings. The symptoms sound very similar to another thread called " Malwarebytes uninstalled itself." Thank you, moonshadow
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Removal of previously used Anti-Virus Programs
moonshadow replied to moonshadow's topic in General Windows PC Help
No. I created a new Restore Point and I'm good to go. Thank you all for your valuable help. moonshadow -
Removal of previously used Anti-Virus Programs
moonshadow replied to moonshadow's topic in General Windows PC Help
Aura: Ran DelFix as instructed. moonshadow ======================================== # DelFix v1.013 - Logfile created 10/04/2017 at 18:05:14 # Updated 17/04/2016 by Xplode # Username : sshiigi - DFB69GJ1 # Operating System : Microsoft Windows XP Service Pack 3 (32 bits) ~ Removing disinfection tools ... Deleted : C:\AdwCleaner Deleted : C:\RegBackup ~ Creating registry backup ... OK ~ Cleaning system restore ... Deleted : RP #624 [System Checkpoint | 01/11/2017 22:54:56] Deleted : RP #625 [System Checkpoint | 01/12/2017 23:08:58] Deleted : RP #626 [System Checkpoint | 01/13/2017 23:34:22] Deleted : RP #627 [System Checkpoint | 01/15/2017 20:22:08] Deleted : RP #628 [System Checkpoint | 01/16/2017 21:14:40] Deleted : RP #629 [System Checkpoint | 01/18/2017 22:36:53] Deleted : RP #630 [System Checkpoint | 01/19/2017 22:53:59] Deleted : RP #631 [System Checkpoint | 01/21/2017 20:04:55] Deleted : RP #632 [System Checkpoint | 01/23/2017 20:45:13] Deleted : RP #633 [System Checkpoint | 01/24/2017 22:09:36] Deleted : RP #634 [System Checkpoint | 01/25/2017 23:07:02] Deleted : RP #635 [System Checkpoint | 01/27/2017 03:24:01] Deleted : RP #636 [System Checkpoint | 01/30/2017 22:31:57] Deleted : RP #637 [System Checkpoint | 01/31/2017 22:42:38] Deleted : RP #638 [System Checkpoint | 02/02/2017 00:58:29] Deleted : RP #639 [System Checkpoint | 02/06/2017 23:44:56] Deleted : RP #640 [System Checkpoint | 02/07/2017 23:59:37] Deleted : RP #641 [System Checkpoint | 02/09/2017 21:39:51] Deleted : RP #642 [System Checkpoint | 02/10/2017 22:30:15] Deleted : RP #643 [System Checkpoint | 02/13/2017 03:28:34] Deleted : RP #644 [System Checkpoint | 02/14/2017 04:28:13] Deleted : RP #645 [System Checkpoint | 02/15/2017 17:56:00] Deleted : RP #646 [System Checkpoint | 02/17/2017 02:27:57] Deleted : RP #647 [System Checkpoint | 02/20/2017 20:38:01] Deleted : RP #648 [System Checkpoint | 02/21/2017 22:58:40] Deleted : RP #649 [System Checkpoint | 02/22/2017 23:08:53] Deleted : RP #650 [System Checkpoint | 02/23/2017 23:19:19] Deleted : RP #651 [System Checkpoint | 02/24/2017 23:24:32] Deleted : RP #652 [System Checkpoint | 02/26/2017 00:19:58] Deleted : RP #653 [System Checkpoint | 02/27/2017 01:07:30] Deleted : RP #654 [System Checkpoint | 02/28/2017 01:28:48] Deleted : RP #655 [System Checkpoint | 03/01/2017 01:37:53] Deleted : RP #656 [System Checkpoint | 03/02/2017 20:18:45] Deleted : RP #657 [System Checkpoint | 03/03/2017 23:41:00] Deleted : RP #658 [System Checkpoint | 03/05/2017 19:54:40] Deleted : RP #659 [System Checkpoint | 03/06/2017 20:32:58] Deleted : RP #660 [System Checkpoint | 03/07/2017 23:23:00] Deleted : RP #661 [System Checkpoint | 03/09/2017 00:31:13] Deleted : RP #662 [System Checkpoint | 03/10/2017 00:52:03] Deleted : RP #663 [System Checkpoint | 03/13/2017 00:24:15] Deleted : RP #664 [System Checkpoint | 03/14/2017 00:31:20] Deleted : RP #665 [System Checkpoint | 03/15/2017 00:59:40] Deleted : RP #666 [System Checkpoint | 03/16/2017 01:05:05] Deleted : RP #667 [System Checkpoint | 03/17/2017 03:16:43] Deleted : RP #668 [System Checkpoint | 03/18/2017 04:42:12] Deleted : RP #669 [System Checkpoint | 03/20/2017 19:12:49] Deleted : RP #670 [System Checkpoint | 03/21/2017 23:16:14] Deleted : RP #671 [System Checkpoint | 03/22/2017 23:54:22] Deleted : RP #672 [System Checkpoint | 03/24/2017 01:43:03] Deleted : RP #673 [System Checkpoint | 03/26/2017 20:20:17] Deleted : RP #674 [System Checkpoint | 03/27/2017 23:29:01] Deleted : RP #675 [System Checkpoint | 03/29/2017 19:01:54] Deleted : RP #676 [System Checkpoint | 03/31/2017 04:27:00] Deleted : RP #677 [System Checkpoint | 04/02/2017 01:17:05] Deleted : RP #678 [System Checkpoint | 04/03/2017 22:38:41] Deleted : RP #679 [System Checkpoint | 04/05/2017 00:21:51] Deleted : RP #680 [System Checkpoint | 04/06/2017 05:28:08] Deleted : RP #681 [System Checkpoint | 04/07/2017 05:59:14] Deleted : RP #682 [System Checkpoint | 04/08/2017 19:21:22] Deleted : RP #683 [Installed TurboTax 2015 wrapper | 04/09/2017 20:11:47] Deleted : RP #684 [System Checkpoint | 04/10/2017 20:37:13] New restore point created ! ~ Resetting system settings ... OK ########## - EOF - ########## -
Removal of previously used Anti-Virus Programs
moonshadow replied to moonshadow's topic in General Windows PC Help
Thanks Aura. I can't do it right away but I'll follow-up after completion. Firefox, thanks for the tip. moonshadow -
Removal of previously used Anti-Virus Programs
moonshadow replied to moonshadow's topic in General Windows PC Help
Hi Aura: Awaiting your response. I ran DelFix Remove Disinfection Tools successfully and sent the log on 4/3, Monday. Please advise on what I should do next. Per above, there's still some remnants from ERUNT on my desktop. ERUNT downloaded to my c: drive from the beginning and is still there. moonshadow -
Removal of previously used Anti-Virus Programs
moonshadow replied to moonshadow's topic in General Windows PC Help
Got it. Hi again Aura: FYI, I still see on my Desktop: ERUNT restore point separate location, ESET Ap smartinstaller_enu, NTREGOPT-ERUNT, mbam-setup-2.0.3.1025, fixlist on notepad, Windows-KB890830-V5.18 -
Removal of previously used Anti-Virus Programs
moonshadow replied to moonshadow's topic in General Windows PC Help
Thanks Aura, fr33tux, & Porthos: Although I've used Safe Mode many time before, for whatever reason I was unable to this time. Instead of spending more time on figuring out Safe Mode, I tried DelFix once again in Windows and this time ... success! Remove disinfection tools appears to have worked and here's the log. I'm not sure if Aura is still on this thread but please LMK what I should do next. moonshadow # DelFix v1.013 - Logfile created 03/04/2017 at 09:05:06 # Updated 17/04/2016 by Xplode # Username : sshiigi - DFB69GJ1 # Operating System : Microsoft Windows XP Service Pack 3 (32 bits) ~ Removing disinfection tools ... Deleted : C:\AdwCleaner Deleted : C:\RegBackup Deleted : C:\ComboFix.txt Deleted : C:\SAFEBOOT_REPAIR.TXT Deleted : C:\Documents and Settings\sshiigi\Desktop\Addition.txt Deleted : C:\Documents and Settings\sshiigi\Desktop\ADWCleaner (1) download.htm Deleted : C:\Documents and Settings\sshiigi\Desktop\adwcleaner_4.202.exe Deleted : C:\Documents and Settings\sshiigi\Desktop\ComboFix log 150430.txt Deleted : C:\Documents and Settings\sshiigi\Desktop\ComboFix.exe Deleted : C:\Documents and Settings\sshiigi\Desktop\Fixlog.txt Deleted : C:\Documents and Settings\sshiigi\Desktop\FRST (2).exe Deleted : C:\Documents and Settings\sshiigi\Desktop\FRST download.htm Deleted : C:\Documents and Settings\sshiigi\Desktop\FRST.txt Deleted : C:\Documents and Settings\sshiigi\Desktop\FSS.exe Deleted : C:\Documents and Settings\sshiigi\Desktop\FSS.txt Deleted : C:\Documents and Settings\sshiigi\Desktop\JRT.exe Deleted : C:\Documents and Settings\sshiigi\Desktop\JRT.txt Deleted : C:\Documents and Settings\sshiigi\Desktop\MiniToolBox.exe Deleted : C:\Documents and Settings\sshiigi\Desktop\Result.txt Deleted : C:\Documents and Settings\sshiigi\Desktop\SafeBootKeyRepair.exe Deleted : C:\Documents and Settings\sshiigi\Desktop\SAFEBOOT_REPAIR log1.txt Deleted : C:\WINDOWS\grep.exe Deleted : C:\WINDOWS\PEV.exe Deleted : C:\WINDOWS\NIRCMD.exe Deleted : C:\WINDOWS\MBR.exe Deleted : C:\WINDOWS\SED.exe Deleted : C:\WINDOWS\SWREG.exe Deleted : C:\WINDOWS\SWSC.exe Deleted : C:\WINDOWS\SWXCACLS.exe Deleted : C:\WINDOWS\Zip.exe Deleted : HKLM\SOFTWARE\AdwCleaner Deleted : HKLM\SOFTWARE\Swearware Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\combofix.exe ########## - EOF - ########## -
Removal of previously used Anti-Virus Programs
moonshadow replied to moonshadow's topic in General Windows PC Help
Aura: After choosing Remove disinfection tools and Run, I repeatedly get "delfix_1.013.exe has encountered a problem and needs to close. I'm using Windows XP sp3. moonshadow