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dj2

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  1. Hello, My computer currently has some maleware on it. I have malewarebytes previously loaded on my desktop and in the past whenever I check for updates and run a full scan of all drives, it usually takes over 2 hours to perform the complete scan. The maleware currently on the computer is preventing malewarebytes from running. Nothing at all happens when I try to open malewarebytes. So, I started the computer in safe mode and tried to open malewarebytes. This time malewarebytes opened and I was able to update the database. Malewarebytes detected a dozen or so infected items and deleted them. But I think the computer is still infected. The scan in safe mode only took half an hour. So I think there were parts of the computer which were not scanned. And when I run the computer in normal mode, the malewarebytes program still will not run. This time instead of doing nothing, it asks me what program I want to open malewarebytes with. Do you have any advice for what I can do to clean off my computer of maleware? Thank you for your help
  2. Hello, Forgive me if I'm posting this question in the wrong place. My computer currently has some maleware on it. I have malewarebytes previously loaded on my desktop and in the past whenever I check for updates and run a full scan of all drives, it usually takes over 2 hours to perform the complete scan. The maleware currently on the computer is preventing malewarebytes from running. Nothing at all happens when I try to open malewarebytes. So, I started the computer in safe mode and tried to open malewarebytes. This time malewarebytes opened and I was able to update the database. Malewarebytes detected a dozen or so infected items and deleted them. But I think the computer is still infected. The scan in safe mode only took half an hour. So I think there were parts of the computer which were not scanned. And when I run the computer in normal mode, the malewarebytes program still will not run. This time instead of doing nothing, it asks me what program I want to open malewarebytes with. Do you have any advice for what I can do to clean off my computer of maleware? Thank you for your help
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