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About Porthos

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    Elite Member
  • Birthday 05/11/1967

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    San Antonio Texas

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  1. Ok, Lets just take a break. For now we have all the logs we need. I am sure @daledoc1 has alerted an Admin /Staff to look into this. It is the weekend and they have lives as well. Just hang tight.
  2. You would have noticed by now. Have you done any searches with Cortana since? Any issues?
  3. Also It looks like you installed Malwarebytes on 7-23 and on 8-3 you upgraded your Windows from the one that came with your new computer to the new anniversary update 1607. Sometimes this can break MBAM. I suggest you do a clean install to rule that out.. clean reinstall of MBAM Free, by following the steps here: MBAM Clean Removal Process 2x Please be sure to reboot the computer when prompted by the removal tool It's a good idea to reboot again after reinstalling MBAM Free
  4. The only folks who can help with that particular, "403", error code are the Support folks at the help desk. We here at the forum do not have access to the necessary information to resolve a "403" error. If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases. Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you. If you do NOT already have a ticket at the Help Desk, you may open one HERE.
  5. Logs work just fine in Win 10. So please post them or the staff wont have any thing to look at.
  6. Ok go ahead with posting the logs.
  7. Do you have Malwarebytes checked to clean in CC?
  8. We will wait for staff to look at this. If I remember you had issues like this before. Is this the same computer? Was this the same one? Another thought, Do you use Ccleaner? Also, the best way for us to help you would be for us to see the requested Diagnostic Logs for the Windows 10 computer.
  9. Have you restarted the computer? If not please do.
  10. Unless you work for MS. Disclaimer ... I do really like Win 10.
  11. Same a little bit ago.
  12. That HOSTS file of yours perhaps?
  13. The FREE version offers NO protection.
  14. Did you purchase it from the Malwarebytes website? If so https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400
  15. You never have to purchase MBAM for it to do the removal. Ant computer purchased from one NEEDS/MUST have windows reinstalled. Are you planning to get another one? And putting the paid version on it to PROTECT it ?