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KJK

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  1. I haven't gotten to reinstall it yet. Thanks for checking. Do I need to run a clean-up tool? I think you had mentioned that, but we haven't done that yet. Thanks!
  2. I defragmented my hard drive. Here are the dds files. Thanks. Do you know anyone who would know something about what's going on with my microsoft office? On the dds file it shows that it's on my hard drive...that's where it's installed. But it can't access it. dds.txt attach (2).zip
  3. I uninstalled firefox and installed the new flash player. I'm still trying to find my product key for MS Word, so haven't gotten to reinstall that. Do I need to remove any of the programs we used to clean up the computer, such as combofix? Thanks!
  4. I updated Adobe Reader and Java. With Java I get a pop-up saying "The Java plug-in SSV Helper add on is ready for use. Enable? Don't Enable?" Should I enable that add-on? Also, I uninstalled Adobe Acrobat X Pro 10.1.0. Is that ok? Do I need to update Firefox if I don't use it? Do I need to update my Flash Player? How do I do that? Is there anything else I need to do? Thanks for your help! I appreciate it!
  5. I'm not able to copy the error message. What I am getting now is this when I try to open up Microsoft Word: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Office64WW.msi' in the box below." Use source: C:\MSOCache\All Users\{90140000-0012-0000-0000-0000000FF1CE}-C\ It's like the programs got uninstalled and need to be reinstalled with the cd-rom. These are programs we added to the computer after purchasing. Do you know if that is common? I can try that and see if it fixes the problem. Is the virus gone now? Are there more steps I need to take? Thanks for your help!!
  6. Do you know why I cannot use Powerpoint? I try to load the program and Office 2010 comes up and says it's configuring. Then it says there is an error and it can't find the files or connect to the network. It directs me to a temp file for more information. I didn't go to that file. Then it tries to connect to update and install and says there is an error. Then it shuts down. Is this connected to the virus? Or to one of the programs we ran? I really need this program for work ASAP! Thanks.
  7. I attached the ComboFix Report. ESET did find a threat: C:\Qoobox\Quarantine\C\ProgramData\ms026309FB.dat.vir a variant of Win32/Kryptik.AQPB trojan Here is the results from Security Check: Results of screen317's Security Check version 0.99.56 Windows 7 Service Pack 1 x64 (UAC is enabled) ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! McAfee Anti-Virus and Anti-Spyware WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.65.1.1000 Java™ 6 Update 15 Java version out of Date! Adobe Flash Player 10 Flash Player out of Date! Adobe Reader 9 Adobe Reader out of Date! Adobe Reader 10.1.3 Adobe Reader out of Date! Mozilla Firefox (3.6.12) Firefox out of Date! Google Chrome 21.0.1180.83 Google Chrome 21.0.1180.89 Google Chrome 22.0.1229.79 Google Chrome 22.0.1229.92 Google Chrome 22.0.1229.94 Google Chrome 23.0.1271.64 Google Chrome 23.0.1271.91 Google Chrome 23.0.1271.95 Google Chrome 23.0.1271.97 ````````Process Check: objlist.exe by Laurent```````` Malwarebytes Anti-Malware mbamservice.exe Malwarebytes Anti-Malware mbamgui.exe Malwarebytes' Anti-Malware mbamscheduler.exe McAfee Online Backup MOBKbackup.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 11% Defragment your hard drive soon! (Do NOT defrag if SSD!) ````````````````````End of Log`````````````````````` ComboFix.txt
  8. Hi, Thanks for your help! Here are the files you requested. I restarted my computer in normal mode today and so far the virus has not taken over. However, I have not run mbam yet since restarting the computer. Yesterday every time I ran the program it kept finding the same virus and did not seem to remove it: (PUM.UserWLoad) and (Trojan.Ransom). McAfee was also disabled. Since restarting my computer McAfee seems to be running fine today. dds.txt attach.zip
  9. My computer got the FBI Moneypak virus a few days ago. I ran rKill and Malwarebytes and removed the affected files mbam found. A few hours later it showed up again. I did the same thing. Went to a web page and it happened again. It starts with Adobe flash player asking to make changes to the computer. If I choose "no" the virus takes over. The first 2 times I was able to Ctrl-alt-delete to get out of it and run mbam. The last time a black screen took over. Restarted in safe mode and ran rKill and mbam. Found several threats includung in recycle bin. Restarted computer and did scan again. found different threats. I restarted again and got message about recycle bin being corrupted. Emptied recycle bin and am scanning again. Malwarebytes doesn't seem to be completely getting rid of the virus. What do I do now?
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